I was disappointed that despite paying express for the piece of equipment and it took 2 days and it was partially my fault that I got the wrong part. I'll give them 4 stars because they are working to... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Some of my order was on back order, but Ruby let me know straight away, asked if I wanted to split my order or wait. I chose to wait as I was not in a rush. Ruby kept providing updates and when the or... Voir plus
The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... Voir plus
L'entreprise a répondu
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équpement médical
- Services médicaux de proximité
- Magasin de matériel médical
- Clinique du sommeil
Écrit par l'entreprise
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Coordonnées de contact
Victoria, Australie
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Excellent
3 k avis
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Réponse de CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your delivery was right on point, getting orders to our customers smoothly and reliably is always our priority. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
The purchase and delivery all happened…
The purchase and delivery all happened as had been indicated.
16 mars 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that your purchase and delivery went exactly as expected, providing a smooth and reliable experience is always our goal. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
The company have be great to deal with
The company have be great to deal with. The information provided has been clear and helpful. Staff are very pleasant to talk with.
12 mars 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so pleased to hear that your experience with CPAP Victoria has been clear, helpful, and enjoyable. It’s wonderful to know our team’s friendliness and support made a difference for you. 😊
We truly appreciate your kind words and continued support, and we look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that you found our service quick and reliable, that’s exactly what we aim to provide for our customers. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Phillips full mask
Replacement for existing mask all though a bit dear when not on as a special
12 mars 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your kind review! 🌟
We’re glad to hear the mask was a suitable replacement for your existing one. We understand that pricing can feel a bit high outside of promotional periods, and we really appreciate your honest feedback.
We do our best to offer competitive pricing and regular specials, so it’s great to hear when those are helpful. Thank you again for your support, we truly appreciate it and look forward to assisting you again! 😊
Warm regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re so happy to hear that you found our service great and ordering easy, making the process simple and smooth for our customers is always our goal. 😊
We truly appreciate your support and look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Great service and prices
Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great compared with other CPAP suppliers in the area. Top marks!
13 mars 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear you had such a positive experience with Anna at our Footscray office, it’s fantastic that her knowledge and support made things easy for you. We’re also glad you found our website simple to use and our prices competitive! 😊
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Smooth sailing
I recently purchased a new replacement CPAP machine online and the process was easy and quick. As I had brought my previous machine through CPAP Victoria they had my therapy details on file which made the setup easier although I did need to drop in to my local centre for some fine tuning the staff were excellent and this only took a few minutes.
13 mars 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your replacement CPAP machine purchase was smooth, easy, and quick! It’s great that having your previous therapy details on file made the setup easier, and we’re so glad our team could assist with the fine-tuning in just a few minutes. 😊
We truly appreciate your kind words and continued support, and we look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
I had a stock out on one item but i…
I had a stock out on one item but i loved the communication and options given by customer service who were a great help.
12 mars 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that our customer service team was able to help and keep you informed, even with a stock shortage. Providing clear communication and helpful options is always our goal! 😊
We truly appreciate your kind feedback and support, and we look forward to assisting you again in the future.
Best regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi,
Thank you so much for your 5-star review! 🌟
We’re so glad to hear you were happy with the speedy delivery, getting your order to you quickly is always our priority! 😊
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The CPAP Victoria Team
Avoid Aust Post carriers
the carrier you used for delivery was awful. Australia Post contractors are terrible. i was sent a text at 930 am to ask if i was okay to have item left, and then delivery driver did not ring bell, nor knock and left a card to say i was not at home, so took item to a post office. Would have been easier and less hassle to drive to a store location and pick it up myself.
10 mars 2026
Réponse de CPAP Victoria
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your delivery experience, I completely understand how frustrating and inconvenient this would have been.
While we do our very best to dispatch orders promptly, once parcels are handed over to Australia Post, there is unfortunately a limited amount of control we have over how deliveries are handled. That said, your experience is certainly not what anyone would expect, especially after confirming it was okay for the item to be left.
It may be helpful to provide this feedback directly to Australia Post, as it allows them to address the issue with the delivery driver and improve their service.
We truly apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Warm regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you found our pricing expensive, and we completely understand how important value for money is. We always aim to offer competitive pricing alongside quality products and support, but we appreciate that this may not always meet expectations.
Your feedback is really valuable to us, and we’ll certainly take it on board as we continue to review our pricing and offers.
Thank you again for your honesty and support, it truly means a lot.
Warm regards,
The CPAP Victoria Team
Fantastic service
My mask was ready to be picked by wife as I'm in hospital, I had paid for debit card online to be picked up at Berwick branch
3 mars 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that your mask was ready and waiting for pick-up at our Berwick branch, we’re always happy to help make things easier, especially while you’re in hospital. 😊
We truly appreciate your support and kind feedback, and we wish you a smooth and speedy recovery!
Best regards,
The CPAP Victoria Team
Prompt delivery
6 mars 2026
Réponse de CPAP Victoria
Hi,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you were happy with the prompt delivery, getting your order to you quickly is always our goal! 😊
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
The CPAP Victoria Team
Quick service from ordering to deliver…
Quick service from ordering to deliver no hassles thank you
5 mars 2026
Réponse de CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re so happy to hear that your experience from ordering to delivery was quick and hassle-free, that’s exactly what we aim to provide! 😊
We truly appreciate your support and look forward to helping you again whenever you need us.
Best regards,
The CPAP Victoria Team
it was super easy to communicate via…
it was super easy to communicate via email and got sent the link to the item I was looking for. Simple and easy
6 mars 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that communicating via email was simple and that you were able to quickly get the link to the item you needed. Making things easy and straightforward for our customers is exactly what we aim for! 😊
We truly appreciate your support and look forward to helping you again whenever you need us.
Best regards,
The CPAP Victoria Team
Ordered replacement masks and they…
Ordered replacement masks and they arrived within two days which was great.
2 mars 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that your replacement masks arrived so quickly, getting your orders to you promptly is always our goal! 😊
We truly appreciate your support and look forward to assisting you again whenever you need us.
Best regards,
The CPAP Victoria Team
Always patient and great.
Always patient and great, everyone took the time to answer any questions I had. It really helped the process getting a cpap machine.
28 novembre 2025
Réponse de CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that our team was patient and took the time to answer all your questions, making the process of getting a CPAP machine easier is exactly what we aim for. 😊
We truly appreciate your kind words and support, and we look forward to helping you anytime you need us!
Best regards,
The CPAP Victoria Team
Improved health.
Very good price, arrived a lot sooner than expected. Have only been using CPAP machine for a short while, but already noticing vast improvement in my health.
2 mars 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your CPAP machine arrived quickly and at a great price, we are so happy to hear that you’re already noticing improvements in your health! That’s exactly why we love what we do. 😊
Thank you again for your kind feedback and support, and we look forward to continuing to assist you on your sleep journey!
Best regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi there,
Thank you so much for your amazing 5-star review! 🌟
We’re so happy to hear that your online purchase went smoothly, and that you were pleased with our prompt responses and fast delivery. It’s wonderful to know everything was spot on! 😊
We truly appreciate your support and look forward to helping you again whenever you need us.
Best regards,
The CPAP Victoria Team
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