Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have had a few issues with our apartment and all the staff have been extremely helpful in getting it all sorted. Jordan Parry has been exceptional dealing with our tenant, the management, the neigh... Voir plus

Noté 1 sur 5 étoiles

I lived in a property on Cosmeston Street with severe damp and mould that was never properly fixed, despite repeatedly reporting it. The situation got so bad I had mould covering my bedroom and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again.... Voir plus

Noté 5 sur 5 étoiles

We have used CPS Homes to manage our property for several years and been very pleased with the service offered. All the staff, and Jordan in particular as our named contact, makes our lives as landlor... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agents immobiliers

Écrit par l'entreprise

Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Thank you Flo

Nothing was too much trouble with Flo, from viewing to secure the property - always helpful and very efficient 🙂

9 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Very impressed with CPS

Very impressed with CPS, Florence has found me some great tenants for my properties. They have been very proactive and filled my properties quickly. Most importantly the quality of tenant has been great. I feel like I'm in safe hands with them.

6 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

We viewed a rental property.

We viewed a rental property with Jess, who was very courteous and helpful on the viewing. We were delighted to secure the property, and we send all our thanks to Florence Bailey who dealt with the administration to secure the property with a professional approach. Very happy with the service given.

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service from the outset!

Fantastic service from the outset! Angela and her team were agents that genuinely appeared to care about our home and its sale. Communication post viewing was excellent and viewings were booked with consideration making sure it was as non disruptive for us as possible. When two of our sales fell through due to buyers changing their minds, CPS were right on the case bringing more buyers through the door again. They’ve found us a buyer that appears to love our home which we are really happy about, we couldn’t recommend them more as agents in this competitive housing market. Thank you Angela you’re an absolute star!

5 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience when looking to rent

We recently viewed a property with Erin (from the Woodville Road branch) and she was so lovely and chatty when showing us around the flat. She kept us updated every step of our application process and answered any questions we had!

We were then accepted by the landlord for the property and Rhiannon (from the Roath branch) took over our signing process. She was very helpful any time we had questions and always followed up with us if she needed to double check something! She really made the signing process very simple and easy!

The team at both branches were great and really helpful and would recommend looking to find a property to rent with them!

21 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Efficient service…

I have been using this firm for twenty years and have always had exemplary service from them, and always found them to be friendly, courteous and efficient

19 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience

Great experience so far as me and a friend are looking to move into a new property. From the viewing with Jessica Jones, to the discussion of considerations involved in renting a new property with Erin Gwilt, the team have been great, helpful and friendly. Thank you!

2 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Nathan is a pro!

Nathan was really helpful when we were searching for a house back in 2022. We didn't manage to find anything at the time as the market was crazy, but we've recently asked him to take a look at the house we ended up buying for advice on how to best renovate to sell. Nathan went above and beyond to offer really great advice and produce a report of comparable sold properties in the area. We're very grateful and hope to sell with him when the time comes. Thanks Nathan!!

24 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Help

Great help while putting a deposit down for a new home. Especially Erin Gwilt and Jessica Jones who helped us through the whole process making it very swift and easy.

17 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

5 Stars

Incredibly fast and easy process when securing our home through CPS. The staff are friendly and helpful especially Nikki Hamer who helped us throughout the signing process.

10 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Think twice

Lovely, friendly staff on the face of it. However, having had my property advertised for rent with them for 5/6 weeks, only 3 viewings had been carried out. Communication and feedback was lacking throughout and when I proactively sought feedback, I was consistently told that the market was quiet and that things would pick up in the summer. They had already advised to drop the price twice, which I did reluctantly, to a price lower than the house had been rented for previously. After 5/6 weeks, there was till no sign of the property being let and therefore, I moved it to another Cardiff based letting agent who secured and carried out 5 viewings within 48 hours of the property being advertised, 3 of which wanted to proceed. For clarity, the rental/affordability criteria for both agencies was comparable. Consequently, I think that tells its own story.

10 avril 2025
Avis spontané
Logo de CPS Homes

Réponse de CPS Homes

Hi DP,

Thank you for taking the time to share your feedback. We’re really pleased to hear you found our team lovely and friendly – we work hard to create a welcoming and professional experience for everyone we work with.

That’s why we’re genuinely sorry to hear you felt let down by the communication and level of feedback during the marketing of your property. We’ve taken your comments on board and will be reviewing the situation to see what we can learn and where we can do better.

In terms of the advice we gave around pricing and the pace of the market, we completely understand how frustrating it can feel when things don’t move as quickly as hoped. Our recommendations are never made lightly – we let properties to over 6,000 contract-holders every year, so they’re based on what we’re actually seeing on the ground across Cardiff and beyond. That said, we appreciate that every property and landlord experience is unique, and we’ll reflect on how we could have better tailored our communication in your case.

Thanks again for your feedback – we’re always looking to improve, and wish you every success with your new tenancy.

Kind regards,

The CPS Homes Team.

Noté 1 sur 5 étoiles

Frustrating experience

We signed a tenancy with CPS, within a month the landlord allowed construction workers access to our garden, erecting scaffolding in our garden and blocking in our windown from opening. And the best part is they didnt even bother telling us about it.

20 décembre 2024
Avis spontané
Logo de CPS Homes

Réponse de CPS Homes

Hi Jamie,

We’re sorry to hear about your experience. We’ve checked our records and don’t seem to have any tenancy under your name, so we’re unable to look into this specific case without further details. We've contacted you via Trustpilot's private messaging platform in order to establish the information we need to investigate.

As the managing agent, we always aim to keep tenants informed of any planned works. However, in some cases, landlords may arrange things privately and without consultation with us, meaning we are not always made aware in advance. Ultimately, they're the owner. That doesn't make it right, but it explains why we may not have been aware, and in turn you not aware either.

We look forward to hearing from you.

All the best,

The CPS Homes Team.

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