Crash Baggage Avis 

I am extremely disappointed with both the quality of this suitcase and the customer service.

I purchased a brand-new Crash Bagg suitcase because I believed I was investing in a premium product. Unfortunately, it was damaged during its very first journey. My 13-year-old daughter was travelling alone to an international dance competition, and after the very first airport security screening she collected the suitcase with a broken handle. The suitcase had not been dropped, hit, or misused before that.

What disappointed me even more was the company’s response. Without inspecting the suitcase in person, they concluded from photos alone that the damage must have been caused by an external impact and refused any warranty support.

A suitcase costing this much should be able to withstand normal airport security procedures and standard baggage handling. If it cannot survive its very first trip, I seriously question the quality of the product.

I expected much more from a premium brand, both in terms of durability and customer service. Unfortunately, my experience has been very disappointing, and I cannot recommend Crash Bagg based on how this case was handled.

It's been now 12 years that I use Crash Baggage. I recently got the Skin Pink Trunk and I love it, my girls love it and it's always fun to travel with Crash cause everyone gives you a funny look.
The quality is great, and my very very old one they just changed my wheels for just 40€ making it practically new again.

Crash Baggage, oltre ad essere un brand fighissimo ed avere delle valigie che saltano subito all'occhio, sono resistenti e molto capienti. Le "botte" non compromettono minimamente la struttura o la resistenza del prodotto.
Io personalmente ho una Mini Icon, davvero molto comoda come piccola borsa/marsupio e una Trunk: una valigia dalla forma anomala e sicuramente non adatta a brevi viaggi in aereo (non sta nelle normali misure da cabina) ma è davvero molto capiente e ha una forma che anche in bagagliaio o in viaggi in treno risulta compatta ma spaziosissima. Fa la sua figura! La noti subito :)

Mia moglie ha di recente preso una Icon da cabina e la resa dei materiali e la resistenza agli urti si conferma una garanzia in tutta la gamma.

Consiglio l'acquisto. Non hanno nulla da invidiare ad altri marchi di valigie che sono più conosciuti o blasonati!

Bought an Icon Cabin together with the green Iconic backpack and honestly I’m super happy with both.

The suitcase is sturdy, practical and has that design that instantly stands out without trying too hard. The backpack was probably my favorite surprise though. I love that you can put stickers on it and slowly make it feel more personal over time. It gives the product a more real and lived-in vibe compared to most travel brands.

Everything from shipping to packaging felt smooth and well thought out. You can tell Crash Baggage really cares about both design and the overall experience, not just the product itself.