Crash Data Airbag Reset & Repair Avis 139

Really poor aftersales service. Initially had high hopes for this company, turn around time was very quick on a faulty airbag module. Sadly I still have errors on the unit that I can't clear with any diagnostic device or laptop. I approached the company for advice without blame or finger pointing. After calling, (I always think its better for this type of conversation to be at least over the phone if not in person),I was told to whatsapp. Which I did, it took 2 days to respond, and this was only after I prompted them. When I did get a response, it was defensive, offered no further insight and was dismissive and not helpful at all. Would not use again or recommend.

Excellent service from start to finish, sent on the Monday before lunch, had an e-mail on the Tuesday sadly they couldn't fix my ECU but gave me options. They supplied a new one was programmed from the old unit to my vehicle ready to fit back in. On the Wednesday midday the module was returned fitted back in and back up and running within less than an hour. Easy job saved on garage fees, happy days.

Used this service recently, Peugeot Boxer error Code B010040 for Airbag ECU. Sent yesterday, received it back today and back in my van. Quick and efficient service, I would definitely recommend them to others.

Excellent service from start to finish. Sadly they couldn't fix my ECU but gave me options. They supplied a new one which fitted exactly how it should. Re connect the battery and happy days life is good again.

My airbag ecu arrived with them mid-morning and they did what they needed to and posted it back to me that evening. I had it refitted and working within 24 hrs of them receiving it.

Kia airbag module fault. Car had not been crashed but air bag light on, code saying module replacement needed. Spoke to Crash data, sent module to them, they reworked it. Two day turn around from me posting it. Amazing service. Thank you very much*****.

Jean, Hollie and the technician "C" went above and beyond to help me with an airbag ecu fault on an Alfa Romeo Mito! I can not rate them highly enough! We have used them numerous times now and had great service and success where other ecu companies have failed

Very fast turnaround for the airbag issue on my motorhome.
Refitted it. Along with the peugeot/Fiat modification of an extra earthing strap from the ecu casing to the vehicle chassis.
As an additional piece of advice to owners.... If you let your vehicle battery drop too low it WILL corrupt the airbag ecu AGAIN.
Make sure you keep it charged up. DO NOT attempt to start the vehicle with a low battery.
Also it's a wise precaution to wait a few seconds after you turn the ignition on to allow the ecu's to fully boot up, and the high current drain glow plug heaters to finish their preheating cycle.
Would I use crash data again if I had the need to? Yes, Definitely.

I let my battery go flat in my Motor Home after charging the battery, I noticed that the airbag light was on, my van was booked in for an MOT which it failed on the airbag light showing, they did a diagnostic check and found a fault code relating to the ECU being faulty, after watching a youtube video showing that someone else had this problem, within the video they sent the ECU off to Crash Data, this is what I did, I couldnt fault them on the turn around service which was exceptional, they even told me that the post office had delivered it late and I was able to get a refund, putting that to one side the ECU turned up and the instructions were to have a fully charged battery which I did, I fitted the ECU and the airbag light was out, great, I took it back to the garage it passed it MOT, went away in it for the Weekend did approx 50 miles and on the way the airbag light came back on, I contacted Crash data and was told my battery was showing only 10.2 V this is true as I had let the battery go flat, which is what brought the problem on with the ECU, the Battery was fully charged when I fitted the returned ECU. I contacted Crash data and was told there is no warranty or guarantee on the ECU, I was asked to take a battery reading and it showed 12.43 volts the lady I spoke to said the battery was only at 80%, after getting more information I saw this, [Your vehicle has a complicated electrical system that requires constant power so that all components work properly. Therefore, a charged battery should be 12.4 to 12.6 volts at rest. This is a sign of a healthy, fully charged battery.]
A bit disappointed with the outcome as I now have to spend more money on a replacement part.

We had the dreaded ‘airbag fault’ warning on our Peugeot Boxer and a system diagnosis identified an ECU fault. Despatched the unit to Crash Data who confirmed it was beyond repair. They offered a coding service using the data downloaded from the old unit at a reasonable price if we wanted to source our own replacement which we did. The new unit was coded and returned within 2 working days, has been refitted to the vehicle and works just fine. We would recommend Crash Data highly. Thanks

Sent my ECU to Crash Data as needed a quick turn around. They returned it quickly with same fault. Sent back for re testing and they insisted the ECU was fine.
My local garage had already done a full health check on the camper so i knew that was fine. They send the ECU to ECU Testing who diagnosed the ECU as faulty straight away and repair. Customer service was aggressive and rude! "You made your choice and I'm glad you happy with your module" was the final response. Haha

I paid you on the 2nd and 24th of May, hardly months apart and definatley not free of charge! You seem to be a little confused or blatantly lieing!
As for all the insults, i did indeed call you a clown over whatts app after receiving your first class customer service which is regrettable on my part.

After speaking to a former work colleague about the airbag fault light on my Fiat Ducato motorhome I had the airbag ecu module fault tested and removed it.
As I was in Liverpool working last Tuesday , I dropped it off 2 minutes before they closed, it was fixed and shipped back to me within 24 hours and it arrived at my home Thursday afternoon, I refitted it to the motorhome and it’s no longer faulty.

SRS Module non-communicative on 2014 Honda CRV. Honda UK or local garage could not fix. Sent it away, turned it around in half a day and now working perfectly fine. Prevented the car being written off.

Rated 5 out of 5
Absolutely great, Sent on Wednesday back Friday, reset with a “note” suggesting we look at the battery which on checking was 9 years old, so replaced it .
All warning lights have gone, i hope not to have to use you again but would recommend you to anyone does have similar problems, Great service

Appalling service. They talk to you like trash. These people don't deserve to have a business. Who talks to customers like that?. No hello or nothing. And “they only do job properly apparently”? . Yeh right. Not with that disgusting attitude.

reply to response

Did you even care to understand what I meant? No?

And now you write an entire essay explaining. I have many businesses and we will never speak to customers like that. It’s basic to first welcome any new customer and understand the situation properly in a kind and polite manner. Something which you obviously don’t understand. You didn’t even reply back to my final question.

Your horrible unwelcoming response says all about you and your business. I will definitely not trust someone like you with anything.

How did you know my concern wasn’t safety? I’m a lament when it comes to these things there for my terminology may not be accurate. Me telling you I want the lights removed from the dash means whatever it takes (remove properly). Why did you assume I wanted a cow boy job? That is rude in itself.

This is not the first review you have in relation to unprofessional customer service.

My motorhome had an airbag error reading! I rang crash data and they sent me an easy diy guide to take it of and send to them! Including postage both ways and the repair £100 bargain!!!!

Great quality service lovely people . Quick turn around . Would definitely recommend

Brilliant company, fast turnaround amazing customer service highly recommend.

WE FILLED IN THE ONLINE FORM, THEY QUOTED 72.00. WE RECEIEVED A CALL AND TOLD THE PRICE IS NOW 180.00. DO NOT USE, WHEN ASKED TO RETURN THE UNIT AS WAS, THEY REMOVED THE CHIP. DO NOT USE THIS COMPANY. DO NOT USE!

I have Used crash data on numerous occasions, every time my concerns have been sorted, from truck ECUs to car dash clock repairs. Every time they've sorted my issues.
Running a truck and car garage this Day and age with customers demands for the unbelievably complex electrical issues to be resolved almost instantly without them actually knowing how difficult they can be to solve, crash data really make things easier with a swift turnaround and expert service! Highly recommended.