So impressed with the service from this company. Although I can't comment on the actual bed yet (it's still boxed and will be coming with us when we move house), the customer service so far has been b... Voir plus
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Lisez les avis des autres
Terrible delivery and service. Wouldn’t touch this company at all. Order part delivered, no comms to say multiple boxes, still awaiting 1 box. Order was 5 weeks ago
Not sure why theres so many negative reviews about the delivery. I almost didn't purchase because of this but was pleasantly surprised. The delivery was estimated at 10 days and it took 4 days -includ... Voir plus
Shocking customer service, no confirmation sent after purchase. Bed still not delivered 20 days after order despite 7-10 days being advertised. Had to chase for any kind of information. Couldn’t tell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Coordonnées de contact
Royaume-Uni
- info@crazypricebeds.com
- crazypricebeds.com
3,2
Moyen
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 8 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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No Show
Ordered bed. Delivery was for today between 13:30-15:30 no show. Considering I’ve had to leave my Dads bedside as he’s in intensive care I’m absolutely disgusted customer service / delivery.
25 novembre 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Joanna,
I truly regret to hear about the delivery issue you’ve encountered. I want to assure you that we responded to your email this morning, and we are actively working with Dx to uncover the reason behind the missed delivery.
As soon as we receive clarification, we will provide you with an update. Your satisfaction is our priority, and we're committed to resolving this swiftly.
I understand the inconvenience this may have caused. Currently, your delivery is scheduled for the 28th of November. Please let us know via email if this date is convenient for you.
Looking forward to your response!
Best regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Ordered a bed base with headboard
Ordered a bed base with headboard .
I had a question after I had ordered and had an email response from them very quickly .
Delivery was surprisingly quick ( within 5 days ):
The quality of it is good - equal to anything else we have bought from other well known bed stores .
My only criticism would be with the delivery company - for stating a time slot but then delivering much earlier than that ( when I was not at home ). This change of time should have been communicated to me beforehand .
Other than that , I am very happy with the bedbase from Crazy Price beds and would order from them again .
23 octobre 2024
Réponse de Crazy Price Beds
Hi Sally!
Thank you so much for leaving us a wonderful 5-star review! We're absolutely delighted to hear that you're happy with your purchase. It was our pleasure to help you out with your question quickly, and we really appreciate your feedback about XDP.
If there's anything else we can assist you with, please don't hesitate to reach out!
Warm regards,
Hannah
So so impressed with our bed and even…
So so impressed with our bed and even more so the customer service. My daughter purchased a four poster bed but when room was decorated unfortunately the fixtures were misplaced… nowhere to be found😢 I decided to give crazy beds a call explaining my dilemma,extremely helpful and within days a new set complimentary arrived. It is now up and back in use looking fabulous. 💯
I thank you crazy beds and a gold star review here to appreciate your speedy assistance.💯💯💯
9 octobre 2024
Avis spontané
Réponse de Crazy Price Beds
Hello, we wanted to express our gratitude for your positive review. Your feedback means a lot to us and to potential customers, and we are truly thankful for your time in sharing your experience. We take pride in being able to assist you with the issue you encountered, and we are thrilled that we could be of help. If there is anything else that you need assistance with, please do not hesitate to reach out to us. We are here to help!
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Great customer service and true to name
The customer service experience is always above and beyond when contacting the Crazy Price Beds team, not to mention their competitive pricing, living up to their name. Recently, some of the slats that came with my bed had broken, and in contacting to confirm the size for me to purchase more, the team responded by sending me replacements, free of charge. I am very thankful and certainly plan to continue to use and highly recommend!
27 août 2024
Avis spontané
Réponse de Crazy Price Beds
Hey there! Thanks a bunch for your positive review. We really appreciate you taking the time to share your experience with us and others. We're absolutely thrilled that we could help you with this issue. If there's anything else we can do for you, please don't hesitate to let us know. Take care!
Kind regards,
Hannah Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
This company are so fair that they go…
This company are so fair that they go the extra mile to make sure there customers are happy. Hannah sorted it all out ever so good. Would definitely recommend and would buy again. Top company.
7 octobre 2024
Avis spontané
Réponse de Crazy Price Beds
Hey there,
Thank you so much for sharing such an awesome 5-star review!
It's fantastic to hear about your great experience with Hannah! Amazing customer service really does make all the difference,
Please let us know if there is anything else we can help you with.
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Good product and great price.
27 août 2024
Réponse de Crazy Price Beds
Hi Adele, Thank you for taking the time to leave us a great 5-star review.
We are thrilled to hear you are happy with your purchase.
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Buyers BEWARE‼️‼️‼️ Ordered a bed and 2…
Buyers BEWARE‼️‼️‼️ Ordered a bed and 2 mattresses 2 weeks ago, 2 days after ordering the headboard and 2 mattresses arrived. Because this was a Friday and they don’t open weekends (also no contact number) I was assuming the rest of the bed which was missing, it would arrive Monday. A week later and still no bed. Hannah has advised she’ll knock 10% off this was on Thursday, emailed Friday and was ignored and again this morning so I have disputed payment as now I just want a refund and a collection as this is not ok to treat people like this. I don’t know of any company that don’t have a contact number or are not open weekends. My daughter cannot sleep on a headboard and had I have known this is how a paying customer would be treated I really would not have bothered. I don’t even believe Hannah is Hannah (if you know you know) .
6 septembre 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Darrel,
I understand your frustration and I'm truly sorry for the inconvenience you and your daughter have experienced. I want to assure you that Hannah, Is one of our most experienced customer service advisors, she genuinely empathised with your situation and as such offered a 10% discount if given a little more time to resolve the issue for you. I can see Hannah has responded to you today at 11:37 am following your message at 10:29 am so please be assured you have not been ignored.
Hannah has already arranged for a collection (robots do not have the ability to do this), and ordinarily, a refund would have been promptly issued after the collection. However, due to the chargeback dispute raised this morning with your bank, all refunds must now be processed through the chargeback system, which unfortunately can take your bank up to 60 days to complete.
Rest assured, we will closely monitor the collection to ensure a swift resolution with as little inconvenience to you as possible.
Kind regards,
Sally
CPB General Manager
Customer service- Top tier
I must say ordering the beds is not my reason for rating.
It's the 5 star customer service provided by Hannah from the customer care team that has prompted my review, as Hannah definitely fulfilled that job title.
I purchased my 2 beds maybe a few weeks over 12months ago newly moving home. Deeming it slightly out of warranty..
The LED Light in the headboard stopped working on one of my sons beds. I reached out for advice, no questions or stresses unlike another company I am currently dealing with.
Hannah responded, and advised slightly out of warranty but a replacement adaptor in on its way with FEDEX tracking reference sent. All resolved.
Thank you Hannah you made it so easy with no stress. Much appreciated.
Customer service aftercare is definitely of high importance
My battle continues with yhe other company which I regret my purchase from.
Crazy beds have surprised me out of the 2. But Im super pleased.
12 septembre 2024
Avis spontané
Réponse de Crazy Price Beds
Hey there, thank you so much for sharing such an awesome 5-star review!
It's fantastic to hear about your great experience with Hannah! Amazing customer service really does make all the difference, especially when it comes to warranty and replacements. It sounds like Hannah really went the extra mile to make sure everything was sorted out for you stress-free.
Please let us know if there is anything else we can help you with.
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Customer satisfaction
Customer satisfaction is a high priority, friendly and excellent communication, very quick reply to questions. Can't fault this company. Highly recommend them. Product is excellent.
20 août 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Daphne, Thank you for taking the time to leave us a great 5-star review.
We are so happy we could help assist you,
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Super fast delivery
Estimated delivery on there website is 5-7 working days. Super fast delivery and arrived in 2 days even though I placed my order on a Sunday. Lovely quality bed and easy to assemble. Good prices also. Definitely recommend.
30 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hi, Thank you for taking the time to leave us a great 5* review.
We are so you are happy with your order and your quick delivery.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
The bed came really quickly
The bed came really quickly, plus when I noticed that I'd missed out on a promotional code, they applied this retrospectively and gave me a partial refund to the value of the promo code :)
31 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Martin, Thank you for taking the time to leave us a great 5* review.
We are so happy we could help assist you with this.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Perfect kids juni pine bed
Perfect kids juni pine bed. High quality and very easy to assemble. Ordered on friday and received 4 days later (saturday and sunday is off). Very pleased and satistied. Highly recommended.
30 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Ben, Thank you for taking the time to leave us a great 5* review.
We are so thrilled you are so happy with your order.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Fast delivery.
After reading so many Bad reviews, I panicked about my order. I bought canopy bed for my daughter on Tuesday night it came Thursday Morning. Fast delivery, everything went Well. Happy with my order
23 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hi, Thank you for taking the time to leave us a wonderful 5-star review.
We are so happy to hear this.
Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Réponse de Crazy Price Beds
Hi Amanda,
Thank you for taking the time to leave us a great 5-star review.
We are thrilled with these comments.
Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Incredible Quality and Service
We placed an order with Crazy Beds for the first time.
The service we received throughout the process was very good. On receipt of our bed it was exactly what we were looking for. Will have no hesitation to use them again.
25 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Paul, Thank you for taking the time to leave us a great 5-star review.
We are so happy we was able to assist you,
We can't wait for you to come back and shop with us again.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I ordered a bed but never got a…
I ordered a bed but never got a confirmation email - I have tried to contact them but no response and they do not have a contact telephone number only an online form - it’s incredibly frustrating that you can’t speak to anyone so would not recommend on this basis! Wouldn’t use them again.
16 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Emma,
We are very sorry to hear this,
Our confirmation emails sometimes end up Please send us your name and address to our info@crazypricebeds.com email, this way we are able to investigate this for you and get it sorted.
We look forward to hearing back from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Company have sent a single bed frame
Company have sent a single bed frame, I ordered a double. It’s taken 16 emails and they are still insisting that the bed frame I have been sent is a universal one that will fit!! It doesn’t! They are refusing to accept responsibility and change the item even though I have sent photo evidence. My mattress is now on the floor.
I would seriously not recommend using this company. It’s been a shambles all the way through.
PLEASE note the reply from this company.. I have been sending photos. Specifically one that shows three pieces of metal.. no slats, no legs and no headboard
12 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hello Corine
Both myself and my colleague have been assisting you with this "issue". As per our emails the bedframe you have ordered uses universal side rails which is compatible with single small double and double size mental bedframes. If you have attempted to assemble the bedframe and come across an issue please send an image and/or video showing the issue so this can be resolved.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Thought we were buying a good quality…
Thought we were buying a good quality wooden single bed as advertised, turns out which seems like plastic material.
Had 3 months and its broken already, would not recommend unfortunately.
9 juillet 2024
Avis spontané
Réponse de Crazy Price Beds
Hi Phil,
I am very sorry to hear this, If you are having issues with your purchase,
Please forward us any concern and image you may have to info@crazypricebeds.com.
We look forward to hearing back from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Ordered a bed
Ordered a bed . Your courier service lost it. I couldn’t order another replacement.
18 juin 2024
Réponse de Crazy Price Beds
Hi Sharon,
I'm really sorry to hear about this. It looks like we had to process a full refund for you because we couldn't get a replacement due to being out of stock. I genuinely apologize for any inconvenience this may have caused.
Take care,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great price for a lovely bed
Little apprehensive about using this company but I needn’t have worried.
Great price for a lovely platform bed, delivery was in very good time and was pretty simple to put together
20 juin 2024
Réponse de Crazy Price Beds
Hi Louise, Thank you for taking the time to leave us a great 5-star review.
We are so happy to hear how impressed you are with your purchase.
Please let us know if there is anything else we can help you with in future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
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