CreatePay Avis 429

FRAUDULENT LIARS. Their sales agent LIED completely and made up rates- literally said anything that came into his head, even to specific questions. He encouraged you to sign without reading anything then blatantly lies to any questions you have (in writing). Trying to make the rest of CreatePay aware of the behaviour of their 'agents' - they don't care. They say it hasn't happened before (it had happened to 2 colleagues a week before me, same agent), say they will cancel then ring you to set up their terminal (after they said they'd cancel). They say they will keep you informed of their investigation of misselling, then don't. They are a horrible (unfunny) joke, not sure how they are still able to trade. NO integrity. Check your T&Cs carefully, AVOID THIS COMPANY AT ALL COSTS.

Thanks Pete, As your company knows, I wasn't misled I was LIED to and missold. I have tried reaching out to your company many times but my concerns were only taken seriously since my review appeared on Trust Pilot. 'Loyalty' say they are doing things and then ignore all emails. I have waited for a reply for many days (despite being promised I would be updated every 48 hours!). In the meantime, CreatePay have tried to have my review removed. You are more concerned with your public appearance than customer satisfaction and investigating allegations of serious misconduct by your staff. Create Pay 'reply' to me on here but not via email. Your fake sincerity is meaningless.

Matt is always helpful and goes out of his way to give an excellent and person service. Highly recommended and trusted. Thank you!

Matthew Wickham made the whole experience very easy to complete and understand. He explained everything every step of the way and would have no hesitation in recommending.

Matthew Thackery from worldpay provided much better rates than our previous contract. He guided us through the changeover process and helped set up the terminal. Great service from Matthew - would highly recommend.

What can I say other than the professionalism and service we have received has been the most positive and supportive experience during our recent change to world pay . Thank you from all at lazerpics.

Troy made it a very easy transition to CreatePay - thank you for your help in saving us some money!

Great friendly and professional customer service. I would thoroughly recommend this business. The engineer was very helpful and answered all my questions and made sure I had the right system set up for my business needs, he didn't try to upsell me anything I didn't need and was a very kind and honest man.

Raj has recently enrolled our small business with Createpay. His service has been second to none, nothing is too much trouble and he continues his friendly and professional service with check backs and courtesy calls. Thanks for providing great service.

Massive thanks to Troy - we have just had a fast and smooth changeover from our old supplier to new. Troy explained everything and arranged the new account, closure of old account and came back and set up the new hand-held payment terminal. 3 days from initial appointment to taking my first payment on the new system. Friendly, knowledgeable, professional. Excellent service!

Raj has been looking after our business for a number of years as we put that much trust in him to do so. He has been honest from the start and if we've ever had any queries or needed help he takes the call and arranges the support.

Would recommend Raj to others

Brilliant service, our rep Raj helped us through every step of the way when switching and made it completely hassle free. Rates are great and i could absolutely recommend them for any business that takes card payments.

Had our install for 8 stores from Troy today.
All very smooth & straightforward, Troy was great & handled everything with no problems.
Looking forward to saving some £££ 😁

Ben Cushion has been really helpful and supplied our company with lower rates them before.

Would happily recommend Create Pay

Thank you for the support

Raj has been very helpful and as far as sales people go I do not trust many very easily but he has been extremely helpful and patient as the technology has been a major update in my business from how i've operated over the years!!

100% would recommend and an asset to the business

Matthew Thackeray did everything...done all the changing over and took all the worry out of the move..thanks :)

Very professional and efficient! Strongly recommended!

Ben Roberts introduced CreatePay to our business following a call from the company. We had been with our previous provider for a number of years so I was a bit hesitant about switching, however Ben supported us brilliantly and the switch went smoothly a couple of months ago. Ben responds to emails, answered my queries along the way, set up the card machine and went through its use with staff. Transactions are faster and costs lower. Thank you Ben.

Matthew Wickham, what can I say. Super friendly and polite. Transition was made very easy and done really quick. Matthew walked through everything with me and is easily reached by his mobile. Overall great service, I would recommend.

Excellent service. My rep Troy explained all the benefits of me switching over from my basic card reader. He organised the delivery, and took care of all the paperwork for me too. The machine is excellent. So simple to use, and does everything I need it to. Should’ve switched months ago.

Raj channa done amazzing job. Great service. Thank you