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Réponse de Creative Arcades

25 août 2026

We realize this review is from 2023, so we understand that the original order is no longer an active situation. That said, we still wanted to respond because we don’t want a customer’s experience to go unacknowledged simply because time has passed.

Waiting more than two months for an order and then not receiving the shipping confirmation you were expecting is understandably frustrating. Even if we can’t change what happened at the time, we can acknowledge that the experience described here was not the level of communication or service we want associated with Creative Arcades.

If you ever have questions about a past order, or if there is anything we can still clarify for you, we’re always happy to hear from you. Please feel free to reach us at sales@creative-arcades.com. We would appreciate the opportunity to speak with you directly and make sure any outstanding concerns are addressed.

Thank you for sharing your experience and for giving us the chance to respond.

The Creative Arcades Team

Réponse de Creative Arcades

25 août 2026

We recognize that this review is from 2023, but we still want to acknowledge what you experienced. Waiting three months for an order while repeatedly being told “just one more week” would understandably be incredibly frustrating. Most importantly, we’re sorry that you were put in a position where you had to keep reaching out for answers instead of receiving a clear and reliable update.

We’ve grown and changed considerably since 2023, but we don’t dismiss the experiences customers had during that time. Feedback like this is important because it highlights how much communication matters, especially when an order takes longer than expected. A delay is frustrating enough; being given repeated estimates that don’t come through only makes it worse.

Although we realize this is no longer an active order issue, we would still welcome the opportunity to hear from you if there is anything about your experience that remains unresolved. You can reach us anytime at sales@creative-arcades.com, and we’ll be happy to look into the history of your order and assist however we can.

Thank you for taking the time to share your experience. We’re sorry we didn’t deliver the experience you deserved at the time, and we appreciate the opportunity to respond.

The Creative Arcades Team

Réponse de Creative Arcades

25 août 2026

We know this review is from 2023, but we still wanted to take the time to respond because the concerns you raised were very specific and understandable. Having approximately $6,000 charged to your card and then going weeks without an update would understandably make anyone nervous, especially after you were told your order was expected to ship within a week and then another three weeks passed without notification.

We especially understand your concern about communication. When a customer has made a significant purchase, they should not have to wonder what is happening with their order or repeatedly reach out just to receive an update. Regardless of the circumstances surrounding the delay, we recognize that the communication described in this review fell short of the experience we want our customers to have.

Although this is an older review and we realize the original order is no longer an active situation, we don't want to dismiss what happened simply because time has passed. Your feedback about billing and communication is something we take seriously, and we appreciate you bringing it to our attention.

If there is anything about your past order that you would still like us to look into or clarify, please reach out to sales@creative-arcades.com. We would be happy to review the history and speak with you directly.

Thank you for giving us the opportunity to acknowledge your experience.

The Creative Arcades Team

Réponse de Creative Arcades

25 août 2026

Thank you for taking the time to share such a thoughtful review. We realize this was posted back in 2023, but we still wanted to respond because your feedback was both fair and specific—and we appreciate that you recognized the quality of the cabinet and craftsmanship while also pointing out areas where we could have done better.

We’re especially sorry about the lack of communication and the missing documentation. When someone invests in a custom arcade machine, they shouldn’t have to figure out settings or troubleshooting on their own. The concern you described with the 32” HD display and blurry graphics is also something our team would have wanted the opportunity to troubleshoot with you, particularly since MAME display and filtering settings can affect how classic arcade games appear on modern HD screens.

At the same time, we genuinely appreciate your comments about the construction. Hearing that you found the cabinet professionally executed, with clean wiring, everything properly organized, and the games performing well means a lot to our team. That level of craftsmanship is something we continue to care deeply about.

Because this review is several years old, we understand that the original issue may have long since been resolved. However, if you still have the machine and would like help with the display settings—or if there is anything else we can assist with—we would be happy to hear from you. Please contact us at sales@creative-arcades.com and our team can help point you in the right direction.

Thank you again for recognizing both the strengths and shortcomings of your experience. We truly appreciate the opportunity to learn from feedback like this.

The Creative Arcades Team

Réponse de Creative Arcades

25 août 2026

We appreciate you taking the time to provide such detailed feedback, and although this review is from 2023, we wanted to acknowledge it because you clearly invested significant time trying to work through the issues with us.

We’re especially sorry that, after working with our team and going through multiple replacement cards, we were ultimately unable to get the games performing the way you expected. Having to troubleshoot the same machine repeatedly—only to find that some games still had visual, audio, or language issues—is understandably disappointing.

We also appreciate the distinction you made in your review: you noted that about half of the games worked quite well. However, we understand that doesn’t make the games that didn’t work properly any less frustrating, particularly when those may have been some of the titles you were most looking forward to playing.

One thing we value about your feedback is that you actually worked with our support team over an extended period rather than simply reporting the problem once. We’re glad our team continued sending replacement hardware and attempting different solutions, but we also recognize that ultimately getting a machine to “mostly work” is not the same as resolving the customer’s concerns. We should have done better in finding a satisfactory path forward.

Since this is an older review, we realize the original situation may be long closed. If you still have the machine and there are any outstanding issues we can help with, please contact us at sales@creative-arcades.com. We’d be happy to review the history and see if there is anything further we can do.

Thank you for the honest feedback and for the time you spent working with our team. We genuinely appreciate both your patience and the opportunity to learn from your experience.

The Creative Arcades Team