Cricketdirect Avis 396

First and last time to purchase from this company. Encountering a clear fault on a £250+ bat on only its second use, how any bat should be used. I was returned with condescending and patronising customer service response, failing to offer any support or take any accountability. If you encounter an issue, which the likelihood is you will, do not expect for it to be dealt with or even entertained.

We have raised a complaint with the bank. A complete lack of customer care alongside a substandard product. Shop for your cricket items elsewhere.

Worried after reading reviews but actually very good service. Cricket bat ordered and delivered. Bat face split soon after. They collected and assessed damage and replaced bat promptly. However now the replacement bat has cracked as well. I'm very concerned about the quality of their products.

I placed an order 28th April, it was taking so long I sent multiple emails cancelling which were ignored. I called numerous times but got no answer. When I finally spoke to someone on the phone I asked for order to not be sent but it was still sent. It finally arrived on 10th May.
I returned the order (which they did agree to pay for at least) on 13th May. By 26th May I still had no refund and chased up to be told it was in a backlog and may take up to 10 days.

shocking customer service - they don't answer emails or telephone, ignore all communications to cancel orders and then take over a month to refund an unaccepted order - DO NOT USE THIS COMPANY!

NOT RECOMMENDED. Placed order in April with 2-3 day delivery stated order but still not arrived. No replies to emails, no response to phone calls. Refund request ignored.

Bought £494 bat lasted only 2 games , tried calling cricket direct didn't answered , sent email over a week ago didn't bothered to reply .

Gear arrived 70 days after ordering. Didn't respond to any emails, ignored my request of a refund. Goods here. Don't even need them now. Poor service

COMPANY IS FRAUDULENT DO NOT USE.

Would give 0 stars but not an option. Ordered on 28 April (shoes, wk gloves etc). Got auto email saying 2-5 days. Nothing. Phoned, could only get through to auto response which then hangs up when you select an option.

Emailed several times. No response until their server rejected my emails.

Eventually Phoned bank for a charge back. Got an email next day (18 may) saying order cancelled but nothing else - no confirmation of refund and no refund! Will be chasing bank again.

COMPANY IS FRAUDULENT DO NOT USE. Wish I'd checked this before ordering. Back to Morrants website it is for me. lesson learned 😕

I had some cricket shoes to return and tried to contact the company when i couldn’t find a returns label. I sent an email - no reply, I phoned and managed to get through, the man said they would email me a returns label but I received nothing. After reading the poor reviews I decided to return the shoes by registered post. Well to my surprise 2 days later my PayPal account was refunded! Just thought I would share as reading the previous reviews I really thought I wouldn’t get a refund.

Do not order through this website. I wish I had checked reviews before ordering. Total waste of time. Placed order for ‘in stock’ gear. Website claims uk order to be received 3-4 days. Order confirmation states email to be sent on dispatch. Week later no email so no dispatch. Contacted customer services twice. No reply. Thankfully purchased through PayPal and raised complaint and requested refund. Total waste of time. Son needed gear for a match. Bought from a local sports shop at similar prices. An online shop only works if you receive orders when stated and communication with customer if there is an issue or delay.

I ordered a cricket helmet 3 weeks ago. Money taken from account immediately but no contact from them since despite me sending them several e-mails and calling them many times each day. They don’t pick-up. I paid a visit to their warehouse and after repeatedly knocking on the door they finally answered and said they’d notify me when they had it in stock. They had no
Idea when this would be. They were very rude and said they didn’t have time to respond to people. They wouldn’t issue a refund.
After reading other reviews i complained to my bank and got a refund.
Dreadful company- they own all the direct websites- cricket direct, hockey director, running direct etc
Advise to steer well clear of them!

Still no refund. Thankfully I paid by Credit Card so going to get them to charge back.
AVOID THIS BUNCH OF COWBOYS AT ALL COSTS. I SUSPECT THEY’RE GOING BUST AND FLEECING US ALL. LUCKILY THEY CAN’T SPEND OUR MONEY ON EXPENSIVE HOLIDAYS FOR NOW.
Co. Director clearly has no shame.
MR THAMBITHURAI SIVARAJAH and Co. Secretary. MRS PATHMALOJANY SIVARAJAH
Currently owe a lot of money it would seem. See below

Mrs Pathmalojany Sivarajah holds 2 appointments at 2 active companies, has resigned from 2 companies and held 0 appointments at 0 dissolved companies. Their longest current appointment spans 19 years, 11 months and 20 days at AIRFARE DIRECT LTD

The combined cash at bank value for all businesses where PATHMALOJANY holds a current appointment equals £0, a combined total current assets value of £665.8k with a total current liabilities of £462k and a total current net worth of £189k. Roles associated with Mrs Pathmalojany Sivarajah within the recorded businesses include: Director, Company Secretary

I ordered a pair of cricket trousers in XL per their size guide (and an existing pair) - they have sent a pair of 4XL which are tent like and completely useless.
First time using them - a disaster so far -long wait, no information, wrong goods when finally delivered - awaiting their response today. Not holding my breath.

Order an MRF Grand Edition 2.0 - 15-16 grains, legit stickers and nice ping also the MRF black print on the
edges meaning a legit bat. Also ordered a grip and it came within 4 days. The bat has a small mark into the back but not going to kill anyone cause there is a small dent. TBH they don't pick up calls and say their shut and didn't reply to an email but the product is good.

Bought a new cricket bag and grip for the season ordered it and came within a week no issues what so ever.

I wouldn’t even have given this company 1 star! They are horrendous! No contact, no responses to emails, social media queries. They are extremely good however at taking your money and not co ing up with the goods 8 weeks later. 😡😡😡😡😡😡

Completely immoral. I placed an order on 3rd April (2-3 days delivery stated) I wrote on several occasions, called the premises over 50 times with no response, wrote further to cancel the order and demanded a refund ( I went with another company who fulfilled the order (over £350) on a next day basis. I wrote again to state I was going to take small claims action (no response). No refund or even the courtesy of a reply. Today, over 5 weeks later a I have received a parcel which is missing over £130 worth of the order. Biggest cowboys I have ever dealt with in over 30 years of league cricket. I advise anyone to steer clear of this company. Jokers!

Really poor: would avoid and shop at a more credible store. No customer service as phones are never answered and items they say are in stock when ordering are not. Tried calling all week and only answered on Sunday. Order changed due to u availability. Please shop elsewhere for a much better shopping experience. Wish I had seen the reviews before ordering.
What I expect now is some half hearted attempt in a reply to say sorry. Not good enough.

Scam they dont reply to email. Never answer phone call never deliver goods on time.
check comments on google and ttrustpilot

Shame on you. Dont shop with them

Same problem as everyone else. Ordered beginning of April to the sum of almost £200. Now 10th May and still not received. Emailed several times, no reply! Was persistent with phoning, eventually someone picked the phone up and just left of the hook so no joy there either.
Now considering taking things further!
Definitely will not be using this company again. A dreadful all rounder!!!