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CronusMAX is the world's best selling video game converter. Supports Xbox One, PS4, Xbox 360, PS3 & Windows PC. SUPERCHARGE YOUR CONTROLLER TODAY!
Ordered a product on September 29th, and after weeks of "in transit" on USPS with no updates, the package is stuck in customs with extra fees they won't handle. Customer service is nonexistent: zero email responses, just generic excuses. Cronus is a total disaster—wasted money and fried nerves. Never again!
Website is a scam does not ship your order out at all and then when you "cancel" the order you get a email saying its cancelled but don't get your money back beware! SCAM WEBSITE! I will also be suing them or disputing this with my bank. THIS IS A (REAL) Review..
I want to leave a review about my worst experience with customer support.
I placed an order with this shop on Thursday, September 14th in the morning, and the estimated delivery time was Saturday, September 16th.
This shop offers same-day shipping, so my order should have been shipped on September 14th, but it wasn't even sent on Friday, September 15th. I decided to contact customer support to get more information on Friday evening, but they couldn't provide any details about the delay. They mentioned that they would consult with a manager and provide a response by Sunday (as I understood it, during Saturday), but they didn't.
I reached out again on Sunday, and after that, they canceled my order, alleging that I had sent hateful and offensive messages.
You can see our conversation here -
I:
"So? Where is the response from the warehouse team? Come on, I paid for priority shipping and taxes to get my order yesterday, but it's still awaiting fulfillment. It seems like a bad joke. I'm disappointed"
I:
"Where can I leave a review for the store?"
THE CRONUS SHOP:
"It's Sunday. The shop is closed relax."
THE CRONUS SHOP:
"You were told that the shipping times were estimated but for some reason you're attacking us because you don't know whet that means. Not you're being incredibly rude and offensive, sending hateful messages at almost 4am on a SUNDAY. I have no interest in toxic behavior in our community, so I have created a free return shipping label where you can send the Zen back for a full refund."
Honestly, I'm not sure where I was toxic, offensive, or sent any hateful messages. Just for your information, I sent ONLY 3 messages (excluding messages to their bot to track order details) to support, the first one to get details and others you can see above, and I didn't spam them to get details.
I gave this shop a 2-star rating because I did get a refund, which is the only positive aspect of this experience.
I've never encountered such poor customer support. So, if you plan to order from this shop, be aware that you might waste your time (and possibly money).
P.S. I can verify all my words with screens if needed.
Pacco bloccato alla dogana da un mese perche non hanno allegato il documento per lo svincolo, assistenza inesistente, persi 130 euro! Tutto in medicine li spendete!
The package was lost and no support or any kind of additional information or assistance was provided. 100 bucks just gone. Best deal of my life
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