Crown Property Management Avis 48

We have worked for Crown Property Management for over 25years,and always found them an excellent company to work with and can recommend them for all aspects of there business.
C Thru Cleanfing.

The Property Institute have forwarded me an email from Crown Property Management which said "In accordance with TPI conclusion I hereby apologise unreservedly" which was nice, but unfortunately Crown Property Management has still done nothing to correct the situation.

We are a sub contractor for Crown Property Management and have always found them professional and helpful. We look forward to continuing our working relationship in 2026.

In our dealings with CPM, we have found them to be professional, helpful and friendly, always paying invoices on time. Many thanks!

Based on my personal experience, I urge caution when considering this firm for estate management services. Over several years, I have encountered significant challenges, including what I believe to be a lack of transparency and accountability.
The most concerning issue: the owner declined to meet with me to discuss serious concerns. In my opinion, this is one of the most disappointing actions a business can take. Meeting clients—especially when issues persist—is a basic standard of professionalism and client care. Most reputable owners would take this step to protect their company’s reputation and demonstrate respect. Refusing to do so, in my view, suggests a lack of responsibility and disregard for customer concerns.
This raises a fair question: what reason could there be for refusing to meet a client? Transparency is a cornerstone of good business practice, and this decision left me questioning that commitment. If a simple meeting with the owner could have prevented a review like this, does that not raise concerns? To me, it suggests the owner may be unwilling to take responsibility or prioritize client concerns—or even their own reputation. Their written response acknowledges this refusal, which I personally find telling. Would you feel confident engaging with a firm where the owner avoids direct accountability and delegates serious complaints to an employee instead?
Another observation: I noticed a change in review patterns—at one point, there were numerous negative reviews, followed by a sudden influx of positive ones. I personally found this unusual and it raised questions for me about consistency. Readers should form their own judgment, but I believe this is worth noting.

Documented Evidence

Email from the owner referring to me in what I considered an unprofessional manner.
Letter from the accountant for the company they manage confirming that fines mentioned by the business were inaccurate.
Letter from an 85-year-old, disabled, widowed resident supporting her son, which received no reply.

Living at the property has become extremely difficult under this management. Other residents have informally expressed similar frustrations. Responses received did not provide a clear plan for resolution, despite years of raising the same issue.

Company Response
The firm replied:
“Really sorry but given this same complaint has continued for years then I’m afraid we can comment no further. I will again pass your historic comments onto the Estate Board of Directors and I will remind you (again) that you have continually refused to meet the complaints handler Nikkie. Therefore regrettably we can do no more here—really sorry.”
In my opinion, this response does not address the core issues raised, nor does it offer a clear plan for resolution. Most importantly, it confirms the owner’s refusal to meet—a decision that, to me, reflects poor client care and a lack of accountability.

Disclaimer
This review reflects my personal experience and documented interactions with the firm. It is provided in good faith for informational purposes only. All statements represent my honest opinion at the time of writing and are not intended to cause harm, defame, or mislead. Readers should conduct their own due diligence before making any decisions. Any reliance on this review is at the reader’s discretion.

We have worked with Crown Property Management for a couple of years now and they are a pleasure to deal with. Their communications are clear and prompt and they pay their bills nicely on time!

We have worked with Crown Property Management for several years and have found them to be efficient and provide a quality service. I highly recommend this company.

We have been working with Crown property for a number of years, the staff are always friendly, professional and very responsive

We have worked with Crown Property Management on numerous projects big and small. Understanding its not always the easiest place to be to navigate between their own clients, tenants and contractors for many complex reasons. However we have always found CPM honest, fair and open which has created a good working relationship which as a small local company we appreciate

Have work with Crown over the past 20 years and have always been fair and office staff have been brilliant in sorting any problems out that have occured.

We have been working with this company for a couple of years now and always find the the communication and working relationship to be fantastic,I highly recommend them!.
Vince
AIS contract cleaners Taunton.

Iv found crown property, an absolute pleasure to work for there professional, conscientious, and straightforward with there business and contractors.

Looks like Crown has removed or asked TP to remove 15 reviews over the last year.
but suddenly in the Month of OCTOBER lots of positive reviews appear.
Strange this are they paying for these from so called freinds and staff.

Great service looking after my rental property

Crown have been managing my property for a number of years. I have found their approach both professional and reliable, something I need when not my primary employment! The guidance and management received has allowed my portfolio to grow, ready for retirement!!

Top management company.
Thank you

Crown have been nothing but professional in my dealings with them. Darren and the team always helpful and always have the time for you. D

Crown has great staff who all work so hard to help. Everyone is so busy, but they always go out of their way to help, no matter what. Its so easy to criticise if things don't work out the way you expect, but the staff here will listen and they will always help you.

Crown property management, excellent service, always found Suzanne, very helpful, and guidance dealing with issues, always on the ball! Look no further than Crown .. Thank you..