Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Cru Wine is exceptional. Their depth of knowledge is immediately apparent, and they have an impressive ability to source hard-to-find wines. Iain is deeply knowledgeable!

L'entreprise a répondu

Noté 5 sur 5 étoiles

I don’t consider myself very knowledgeable of wine, but Greg of Cru wine has always been able to deliver his expertise in an engaging, relaxed and enjoyable manner. He always has a story to tell about... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I bought some wine from these people years ago, they have been spamming me ever since. I have tried to unsubscribe repeatedly but nothing works! They ignore all my emails asking them to stop spammin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been using Cru Wine for over four years now. What's compelled me to write this review is the consistent, responsive, professional and genuine customer service received from a number of their em... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Caviste
  2. Magasin d'alcool
  3. Service de finances alternatives
  4. Conseil en investissement
  5. Cave à vins
  6. Grossiste en vins

À propos de Cru Wine

Écrit par l'entreprise

At Cru Wine, we believe fine wine is for everyone.

For too long, fine wine was seen as a mysterious market, one that was only tangible to an elite few. As a young company, we wanted to challenge this and redefine how someone can both access and learn about fine wine. So, we set out to do things differently.

Our journey began in 2013 when our founder Gregory Swartberg established Cru Wine with a vision to cultivate and enrich the fine wine buying, collecting and drinking experience through a straight-forward platform.

Now comprising of a team of sommeliers, engineers, financial advisors and more, over the past 10 years, we’ve built a platform where we wish to pass on our vast knowledge to our clients. We have created a space which gives you the ability to navigate the market, plus make informed decisions on your fine wine investment and collecting journey.

Since our first day we have prioritised our digital offering, ensuring we use the best technology to make your fine wine collecting experience as seamless and transparent as possible. Our mission is to combine our teams’ knowledge and our state-of-the-art technology to create a straightforward and engaging platform where fine wine is transparent, effortless, and available to all.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

75 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Cru Wine is exceptional

Cru Wine is exceptional. Their depth of knowledge is immediately apparent, and they have an impressive ability to source hard-to-find wines. Iain is deeply knowledgeable!

17 janvier 2026
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind words!
We’re delighted you enjoyed the expertise and support from Iain, and we’re glad we could help you access those hard-to-find wines. We look forward to sharing more exceptional experiences and hard-to-find wines with you in the future.

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

Outstanding support in a critical moment

I cannot recommend Cru Wine highly enough.

I came to Cru Wine during a very difficult and stressful situation, as my previous broker (OENO) was facing severe financial issues. Frankly, given the circumstances, I truly did not believe I would be able to fully secure and save my wine portfolio. What Cru Wine managed to do went far beyond my expectations.

From the very first contact, the availability and personal involvement of the CEO, Mr. Greg, made a huge difference. His friendliness, simplicity, humility, and genuine willingness to help immediately inspired trust. He personally guided me through the situation with clarity and calm, helping me find a solution at a moment that was truly critical for me. This level of leadership and human approach is rare.

I would also like to thank Ian, my account manager, for his constant support, professionalism, and clear communication throughout the process. I always felt followed, reassured, and well-informed at every step.

A special mention goes to the logistics team, led by Hannah, who handled the transfer of my wines with exceptional efficiency, speed, and care. Thanks to their rapid action and strong commitment, the transfer was completed smoothly and safely, despite the complexity of the situation.

Thanks to the entire Cru Wine team, my wines are now secure, and I genuinely feel that a new chapter has begun for my wine investments. I am confident that this journey with Cru Wine will bring great satisfaction in the years ahead.

An outstanding team, both professionally and humanly. Thank you all.

5 janvier 2026
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted we could support you during such a critical moment, and it means a lot to hear that our team made a difference.

Greg, Ian, Hannah, and the rest of the Cru Wine team truly appreciated being able to help, and we look forward to continuing to support your wine journey with the same care and commitment.

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

Love Cru Wine’s user-friendly platform…

Love Cru Wine’s user-friendly platform and the team in general, always there to help if I have questions.

1 novembre 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind feedback!
We’re delighted you enjoy our platform and our team’s support. It’s always a pleasure to assist, and we look forward to continuing to share great wine experiences with you.

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

Awesome service and staff, great products

One of the best wine companies out there.

23 décembre 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind words!
We’re delighted to hear you enjoyed the service and our wines. Your support means a lot to us, and we look forward to sharing more great experiences with you in the future.

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

True Experts

I don’t consider myself very knowledgeable of wine, but Greg of Cru wine has always been able to deliver his expertise in an engaging, relaxed and enjoyable manner. He always has a story to tell about the background to a bottle of Wine. I highly recommend Cru Wine

24 décembre 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind words and recommendation!
We’re delighted to hear that Greg has been able to share his knowledge in an engaging and enjoyable way. It’s always a pleasure to introduce great wines and their stories to our clients.
We look forward to welcoming you to more Cru Wine experiences in the future.

Best regards,
The Cru Wine Team

Noté 1 sur 5 étoiles

They won’t stop spamming me!!

I bought some wine from these people years ago, they have been spamming me ever since.
I have tried to unsubscribe repeatedly but nothing works!
They ignore all my emails asking them to stop spamming me, nothing works!

17 décembre 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

We’re very sorry that you received an email after so long. We haven’t contacted you in the past four years, and this single message was automatically triggered by your preferences in our system. Our CRM has now been fully updated, and you will not receive any further emails from us.

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

Great wine and service

I have always had a great experience with cru. Jack has always helped me in terms of sourcing wines with the best prices! The team are super friendly and have a wide range of knowledge. Out of all there merchants i use i would recommend Cru wine. Thanks to Jack and the team!

16 octobre 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind words and continued support over the years!
We’re so pleased to hear Jack has helped you find the right wines at the best prices. Your recommendation means a lot to us — cheers to many more great bottles ahead!

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

Great knowledge and broad offering

I have been a client of Cru Wine for years. I have received varied and interesting offerings according to my own preference as well as recommendations from their team. The firm is responsive and alert. I would recommend them to other wine lovers.

15 septembre 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you so much for your kind words and for being with us for so many years!
We’re delighted to hear that you’ve enjoyed our selections and recommendations, and that our team has been great.
It’s a pleasure to share our passion for wine with you — Cheers to many more great wines together!

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

Amazing team and great service

Amazing team and great service. I will use again for my next wine order!

13 septembre 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind words! We’re thrilled you had a great experience with our team and look forward to helping with your next order !

Best regards,
The Cru Wine Team

Noté 5 sur 5 étoiles

I would give the strongest rating to…

I would give the strongest rating to Cru. At a time of widely ranging customer interest and pricing of fine wines, they have given me a unique strategy, excellent service, detailed support when ever I have asked for it and personal friendship. Could one ask for anything more

18 juin 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind words and continued trust in Cru.

We’re so pleased to hear that our strategy, service and support have been valuable to you. It’s a real privilege to work with clients like you, and we look forward to what’s ahead.

Warm regards,
The Cru Team

Noté 5 sur 5 étoiles
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your feedback! We’re glad to hear your delivery arrived on time.
We appreciate your support and look forward to assisting you again soon.

Best regards,
The Cru Team

Noté 2 sur 5 étoiles

Received an offer of Cask Whisky

Received an offer of extremely overpriced cask of Scotch whisky. Price and image illustrating distillery bottling, borderline scam/extortion. Can only judge based on that.

Two stars in hope that they were hacked and not actually trying to scam the general public.

8 mai 2025
Avis spontané
Logo de Cru Wine

Réponse : Cru Wine

We always appreciate feedback. However, as you are aware, you are not a client of our company - we discussed this with you directly during our recent call.
Rather than a customer, you are a fellow industry player. While it’s disappointing to see competitors attempt to discredit others, we remain committed to transparency, quality, and raising standards across the whisky collecting and investment space.
We wish you and your business well.

Regards,
The Cru Team

Noté 5 sur 5 étoiles

Great allround

Was looking for something specific. They had stock at a good price. Very efficient order dispatch and delivery, with good communication throughout.

13 janvier 2025
Logo de Cru Wine

Réponse : Cru Wine

Thank you for your kind feedback! We’re glad we had exactly what you were looking for and that the ordering process was smooth from start to finish.
We look forward to helping you again soon.

Best regards,
The Cru Team

Noté 5 sur 5 étoiles

Service

Joe Fogg has been most helpful for years now. Very efficient service.

15 août 2024
Logo de Cru Wine

Réponse : Cru Wine

Thank you Brian, fantastic to hear that Joe has been looking after you so well.

Noté 5 sur 5 étoiles

INvestment

Feel fully support in investment decisions, a personal service. Always available to discuss opportunities. Knowledgeable and professional.

25 août 2024
Logo de Cru Wine

Réponse : Cru Wine

Thank you Andrew, its great to hear you feel supported and the team have provided you with great service!

Noté 5 sur 5 étoiles

Efficient and trustworthy wine company

A trustworthy, well-infomed and very well presented company with an excellent selection of wines. Important to me was being able to speak to someone on the phone easily and to know that all was well with my order, particularly after significant difficulties with another company.

20 juin 2024
Logo de Cru Wine

Réponse : Cru Wine

Thank you so much for your kind review Andrew!

Noté 5 sur 5 étoiles

Prompt service

Always get prompt responses from Joe.
Cannot speak about the product as usually too early to taste. I like being able to speak to someone who has some experience of what I like

14 juin 2024
Logo de Cru Wine

Réponse : Cru Wine

Fantastic to hear Joe and the team have been looking after you and sharing their advice.

The Cru Wine Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus