Once we spoke to our consultant Toral, things were great. Email enquiries were ignored, it appears you need to ring them. Toral has been more than helpful and the entire package is excellent value.... Voir plus
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We’ve had a fantastic experience with Cruiseabout. The customer service was excellent from start to finish, making the whole booking process smooth and stress-free. A special mention has to go to ou... Voir plus
L'entreprise a répondu
This is the first time I have booked a cruise It was such an incredible experience Toral took care of everything from booking the cruise, flights, additional hotel bookings and even the organiza... Voir plus
L'entreprise a répondu
Michelle was very approachable and very helpful. She was clear with her advice and answered our questions thoughtfully and thoroughly both orally and in writing (emails). Nothing was too much trouble... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cruiseabout is Australia’s leading cruise travel agency, dedicated to delivering expertly tailored cruise holidays backed by real experience, trusted advice, and unbeatable choice. With a team of passionate Cruise Advisors who’ve spent over 10,000 nights at sea, we understand what makes a cruise truly unforgettable, from the perfect itinerary and ship to the small details that elevate the experience. Whether you're new to cruising or a seasoned traveller, our expert support and personalised service are with you every step of the way. Cruiseabout offers access to over 40,000 cruise holidays and works closely with the world’s top cruise lines to deliver the broadest range and best value, from luxury river journeys and grand ocean voyages to expedition adventures and family-friendly escapes. Our flexible CruisePlus packages go beyond the ship, bundling flights, hotels, insurance and more into one seamless, customisable holiday. With retail stores across the country, an Australian-based call centre, and an easy-to-use online platform, Cruiseabout is where expert advice meets flexibility and value. Because at Cruiseabout, cruising isn’t just what we do. It’s who we are.
Coordonnées de contact
275 Grey Street, 4504, South Brisbane, Australie
- 1300 052 966
- cruiseabout.com.au
Excellent value
Once we spoke to our consultant Toral, things were great. Email enquiries were ignored, it appears you need to ring them. Toral has been more than helpful and the entire package is excellent value.
15 avril 2026
Nothing was any trouble for Danny…
Nothing was any trouble for Danny Godden. Great service.
12 avril 2026
Mallory at Mornington was very helpful…
Mallory at Mornington was very helpful foe our booking.
9 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
A great experience
Michelle was very approachable and very helpful. She was clear with her advice and answered our questions thoughtfully and thoroughly both orally and in writing (emails). Nothing was too much trouble for her. Thank you Michelle. Olga
9 avril 2026
Réponse : Cruiseabout
Thank you, Olga. What a wonderful reflection of Michelle's care. Clear advice, thorough follow-through, and always happy to help, that's exactly the experience every Cruiseabout customer deserves. We hope you have an incredible cruise ahead!
EXCELLENT CUSTOMER SERVICE
I HAVE BEEN IN COMMUNICATION WITH CRAIG ANDERSON FOR A CRUISE AND IT WAS SO EASY TO TALK AND BOOK WITH HIM. THE PROCESS WAS SIMPLE AND CARE FREE
7 avril 2026
Réponse : Cruiseabout
Thank you, Ged! Carefree and simple is exactly how booking a cruise should feel. Craig made what can feel like a big decision genuinely easy. We hope you have an amazing time on board!
Mallory was great to deal with
8 avril 2026
Réponse : Cruiseabout
Thank you, Judy! Mallory loves what she does and that comes through in every conversation. We hope you have a wonderful cruise ahead!
All arranged by Sanna
All arranged by Sanna, she was extremely helpful, everything was arranged professionally and seamlessly.
7 avril 2026
Réponse : Cruiseabout
Professionally and seamlessly. That's exactly the standard Sanna holds herself to. Really glad it came through so clearly, Craig. Enjoy your cruise!
First Time Cruising…
This is the first time I have booked a cruise
It was such an incredible experience
Toral took care of everything from booking the cruise, flights, additional hotel bookings and even the organization for the application for travel insurance
Toral took all the work and worry away from me. I can't thank Toral enough.
3 avril 2026
Réponse : Cruiseabout
Flights, hotels, travel insurance and the cruise itself. Toral handled it all so Vicki didn't have to worry about a thing. We're so glad it made your first experience feel effortless. Here's to many more to come!
Great service
Great service Answered phone quickly from an office at mermaid beach and discussed what our budget was and where and when we wanted to cruise
2 avril 2026
Réponse : Cruiseabout
A quick answer and a real conversation about what you actually want from your cruise. That's exactly how our Mermaid Beach team approaches every call, Julie. We hope you find the perfect cruise for you!
Fantastic Customer Service from Cruiseabout - wouldn't use anyone else!
We’ve had a fantastic experience with Cruiseabout. The customer service was excellent from start to finish, making the whole booking process smooth and stress-free.
A special mention has to go to our travel agent Debs, who was absolutely wonderful. We’ve used her before and once again she went above and beyond - knowledgeable, responsive, and genuinely invested in making sure everything was just right for us. It’s so reassuring to work with someone you trust and who takes the time to understand what you’re looking for.
We wouldn’t hesitate to recommend Cruiseabout, especially if you’re lucky enough to work with Debs. We’ll definitely be using their services again!
2 avril 2026
Réponse : Cruiseabout
Lisa, this is wonderful to read. Debs builds that kind of trust by genuinely taking the time to understand what each customer needs and it clearly shows. We're so glad to have you back and we can't wait to help you plan the next one!
Fiona has been amazing with our booking…
Fiona has been amazing with our booking .. Smooth process so far
2 avril 2026
Réponse : Cruiseabout
Smooth so far is a great sign, Kelli. Fiona will make sure it stays that way all the way through. Enjoy your cruise!
Excellent Consultant - Leila Gear
I found our consultant so helpful and excellent for organising our cruise. The price was also highly competitive. Nothing was too much trouble and an optional insurance quote was provided in case we needed it.
2 avril 2026
Réponse : Cruiseabout
Cortina, really glad Leila could make the whole process feel straightforward. Going the extra mile on things like insurance options is exactly what our advisors are here for. We hope you have a wonderful cruise!
Very friendly polite and professional…
Very friendly polite and professional agent. He listened well to our needs and preferences and patiently went about sourcing the correct solution
1 avril 2026
Réponse : Cruiseabout
Peter, listening carefully and finding the right fit is exactly what our advisors are trained to do. Really glad that came through for you.
Our agent was amazing
Our agent, Mandy, has been amazing, providing timely and useful advice throughout the process.
1 avril 2026
Réponse : Cruiseabout
Rolly, timely and genuinely useful advice throughout the booking process is exactly the standard Mandy sets for every customer. We're delighted you had that experience.
Aaron was very professional &…
Aaron was very professional & diligently followed up on all my questions.. frankly his service was excellent.
30 mars 2026
Réponse : Cruiseabout
Richard, Aaron's diligence and professionalism are exactly the qualities that make the difference when booking a cruise. We're delighted you experienced that firsthand.
It was easy and quick but maybe wait…
It was easy and quick but maybe wait till we have had the cruise and I'll tell you how good you were
25 mars 2026
Réponse : Cruiseabout
Thanks Paul! Easy and quick is exactly what we're going for, the best part of booking with us is that the experience doesn't stop there. Your Cruise Advisor will be with you every step of the way before you sail, and we can't wait to hear all about it when you're back. Bon voyage!
My cruise manager Aaron is wonderful
My cruise manager Aaron is wonderful, very helpful, answers the phone straight away and makes me feel like he is doing everything he can for me, I am happy to be dealing with a nice guy like him
24 mars 2026
Réponse : Cruiseabout
Thank you for your lovely feedback, Wendy. We’re so pleased to hear Aaron has been so helpful, responsive and supportive - making you feel well looked after every step of the way.
I dealt with Thomas from Narellan…
I dealt with Thomas from Narellan Office and he was fantastic in all the help I required
21 mars 2026
Réponse : Cruiseabout
Thank you for your feedback, Kim. We’re so pleased to hear Thomas from our Narellan store was able to provide the support you needed.
Fabulous travel advice
Micheala McNally the agent I have been dealing with is just so helpful and her knowledge and advice on some upcoming trips we are planning has been so great
22 mars 2026
Réponse : Cruiseabout
Thank you, Sally! We'll make sure Michaela sees this, she truly is exceptional and it's wonderful to hear her knowledge and advice has made planning your upcoming cruises so much easier. That's exactly what our Cruise Advisors are here for. We can't wait to help you make those trips a reality.
Réponse : Cruiseabout
Thank you, Graeme! Friendly, informative and easy, that's the Cruiseabout experience we work hard to deliver every time. And the best part? We're with you all the way through to when you're back home. Enjoy every moment of your cruise!
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