cruises.com Avis 

Ease of booking online, able to take advantage of specials.

3rd time we have booked and have always had a satisfactory experience

Great experience. Martin was a pleasure to work with. Very patient with us as we had to get additional info for some of the 8 folks we were booking on the cruise. Couldn’t ask for a better experience.

True professionals. Knowledgeable and very friendly to work with. No waiting on hold to speak with a cruise agent. Definitely worth booking your cruise through cruises.com.

Easy navigate website, fast and complete checkout With immediate follow up

Booked a European NCL cruise 6 months in advance with cruises.com, who position themselves as the 'experts'. 2 weeks before the cruise I got a notification from NCL saying there were some rules in effect and I needed to prove citizenship or residency in another country. I called cruises.com, and they connected me with NCL and confirmed that my documents were enough. Flew all the way from California, and got denied boarding without any refund.

I wish I had booked directly with NCL and not had the man-in-the-middle called cruises.com who created all this mess and refused to provide a discount. Typical bait-and-switch appoach.

The reservation was tedious but expected. Needed to follow with Agrnt, who was great , but not assessable for folliwup. Spoke to another agent who made derogatory comments toward me & my original agent …. That was a huge turn-off. We will think hard the next time about using cruises.com

Great to work with a true travel agent who understands my needs and consistently gets me the best crew state room for the best price. Maria is my travel agent.

Yes , I will never recommend using Cruises.com. This is my first and last time booked through them. The agent didn't know that MSC offers shuttle from Airport to Port Canaveral round trip. The dinner time Cruises.com Changed in MSC cruise never reflected in real time. We have to struggle to change onboard. He gave me misinformation. Seems like Cruises.com doesn't train agents or use unskilled employes. I have to change another agent after calling many times. It is a nightmare. It becomes a nightmare to change anything on our cruise programs through cruises.com. I would recommend cruise lovers to book directly from cruise line website.Because you are not benefiting booking through Cruises.com. I would look at the hot deals on their websites and then book from cruise line website.

Great price, but I don’t know what other fees I will incur. Or the onboard credit that I will receive.
Also don’t know about cost for drinks or how much or how to pre purchase shore excursions

John was excellent. He listened to what I was saying and was extremely competent. I will do all my future bookings with him.

Though their customer service rep was very friendly, their website is totally misleading. You need to read the fine print regarding the "gratuities for 2 included", which is only offered IF you call them directly to book NOT online. Who would ever think to do that?

The gal I talked to walked me through everything so far and was patient with me as I fumbled around trying to do what she said.

From start to finish, Yolanda explained everything in detail and patiently answered all of my questions. She was professional and kind. She made planning our cruise smooth and easy!

Great and easy booking with your company. The best price available and extremely easy with your system. We will definitely use your services again.

Eric answered all our questions. He was understanding when we changed cabins and even stayed over time to help us get the best deal which expired that day.

Alyssa was wonderful. She assisted in booking a last minute cruise when there were computer issues with the cruise line. Everything went very smoothly. I found her to be very attentive and friendly.

Vacationers beware. This is a highly fraudulent company that advertises bonuses that are not honored. They currently show a promo to pay gratuities that is complete rubbish. There are no caveats shown on their web-site promo banner but when I questioned their sales team, they stated that the promo wasn’t applicable to the cruise I selected. Would it be so difficult to tell the truth and note that the promo only applies to specific sailings, staterooms, etc???

I recently had the experience of planning a cruise through Cruise.com and feel compelled to share some insights that potential customers might find important. While the site initially appeared to offer competitive pricing and a wide array of options, I encountered issues with the actual costs versus what was advertised.

As I progressed through the booking process, it became clear that the listed prices were not all-inclusive of the real costs associated with the trip. Additional fees, taxes, and service charges, which were not clearly disclosed upfront, significantly increased the total cost. This practice gave me a strong impression of a bait-and-switch tactic, where the attractive prices drew me in, only for the actual expenses to be revealed later in the process.

This lack of transparency in pricing is disappointing and diminishes the otherwise user-friendly experience of the website. Customers should be able to trust that the prices they see are accurate and comprehensive. I hope Cruise.com addresses these concerns to provide a more honest and straightforward service. Until then, I advise potential customers to be wary and to thoroughly check all potential additional costs before booking.