Crunch Accounting Avis 1 536

I've recently been given incorrect and poor advice in relation to the pay I should be taking as a director. Had I just accepted their recommendation I would be down over 2k per year to save £500 in tax.

I asked the semi-senior accountant multiple times to explain why he gave me that advise and I was just told 'There is nothing stopping you from having the same salary as ****, but it would just mean paying tax each month, we usually recommend a salary which matches your respective tax codes.'

How on earth is this good advice, purely matching opay to tax codes without working the actual tax benefits? If crunch aren't capable of giving financially beneficial advise, then don't offer any advice.

I raised a complaint on the 8th April and had one response, I have still not been given accurate advise on my pay and I am due to be paid in just over a week.

The response times have got very slow and the accuracy of the advise is poor. The app is clunky and every year we have issues with missing transactions even though everything is done through one sole bank account linked with the app.

I have been with Crunch for several years now and they have consistently delivered. The software does exactly what it says on the tin, the support team are genuinely responsive and helpful, and for the core use case of a UK freelancer or contractor it is hard to fault.

The reason I am leaving four stars rather than five comes down to foreign currency support. I have a Euro account and do work across Europe, and when I signed up I was led to believe this would be straightforward. In practice, reconciling a foreign currency account turned out to be quite involved. You have to track down the HMRC exchange rates yourself for each month, manually convert your transactions, and reformat everything before you can even upload a CSV. I genuinely do not understand why the platform cannot pull in those rates automatically on the backend and do the conversion at the point of upload. It would save a lot of head scratching.

When I asked Crunch for help with this I was quoted £260 for the privilege, which was a bit of a downer. I did manage to sort it myself in the end, and I will admit I can be a bit of a drama queen about these things, but I do think this is an area where Crunch has real room to improve. Post Brexit, working across European borders is increasingly important for small businesses, freelancers and contractors, and seamless foreign currency handling should be a priority rather than an afterthought.

That said, I do recommend Crunch. For anyone running a straightforward UK operation it remains a solid, reliable choice.

I have been with Crunch for over 8 years, and i can hand on heart say in previous years the dedicated account managers were a fantastic resource and totally justified the extra cost.

This appears to have changed recently, instead of next day replies responding with detailed information, i now receive generated responses (probably AI) 3-4 days later and any human responses from emails are taking over a week.

This has exacerbated issues with their system (every year bank integrations are missing banking transactions) which need to be resolved manually at end of year. Every year. As a result its taken months to get the information i've needed to get my accounts ready. They are now overdue and i have not had a response from my last 2 customer support emails sent 6 days ago.

I have been paying £165/month for quality software and dedicated accountants, but now sadly there has been a noticeable decline.

I am still waiting on a response from customer support, Its a telling shame that some sales person will likely respond to this review in less time than they would an existing customer via their support system.

Glenn listened so patiently and really took the time to understand my business and level of expertise around accountancy. I felt supported throughout.

I've been with Crunch for several years now and have always found the software easy to use, but also the support has been first rate. Any queries I have are dealt with on first call and no question is too silly to ask either.

Extremely helpful and beneficial call for tax efficiency advice.
Glenn Cobb (Accountant) was excellent, knowledgeable, patient, polite and very helpful.
I'd highly recommend other Crunch users to take advantage of this additional service from Crunch.

I’ve had a great experience with Crunch Accountancy. Their customer service is excellent, they’re always prompt in responding and consistently helpful whenever I need support. It’s reassuring to know I can rely on them for clear guidance and quick assistance. Highly recommended!

Nikki was so incredibly sweet and patient when helping me to get my accounts into production. She went at my pace and explained things in a way I could really understand, remaining happy and upbeat the whole time! (This was at the end of March, so an incredibly busy time for all the staff at Crunch). I must have been with Crunch for about 10 years and they have been superstars year on year!! Thank-you Crunch Accounting!!

Narendra helped me sort out some technical problems with the online portal. He was very thorough and clear and in a few minutes was able to help me fix all the issues I was having. Great service from Crunch!

Helpful check-in which answered some queries and gave me some tips for tax optimisation.

Sean Vaghela one of the accountants at Crunch has been very helpful in sorting out area's of my accounts. Would highly recommend crunch and Sean, an excellent service all round.

Sean was very helpful and has put me on the right track for the new tax year,

Glen was great, deep understanding of what I want to achieve and gave great advice and he was very clear and concise.

I lasted no more than three weeks with Crunch, as the software lacks many features, most notably the ability to batch-reconcile entries from the same supplier or customer. The system forces you into resolving each entry one at a time, which is incredibly tedious.

Also, their receipt app doesn't let you nominate the expense type at the point of upload, so you have to do that work in the browser, which is frustrating when you've uploaded or photographed 10 receipts from a single supplier. It wasn't until a call with a Success Manager that it was pointed out that you could nominate a default expenditure per supplier beforehand, but this isn't flagged in the customer journey.

Honestly, the platform's UX is below par. It looks polished and lovely, but the user journey is poor.

EDIT: The reply below shows a 'we know best' approach to UX. There is a golden UX rule: Reduce clicks, not increase them. The attempt to automate the reconciliation is admirable, but not providing a user with the ability to batch-select entries and process them forces them into a one-at-a-time mode when the automation fails, breaking this UX tenet.

Excellent service, communication was friendly and well advised, couldn't ask for more really.

Efficient and friendly, thank you

brillitan and fine, thanks
Since
Larus I Gudmundsson

Really helpful chat with our accountant who helped us identify where we can be more efficient with our hard earned cash!

You can use Crunch as much or as little as you want. I love the bank reconciling system and then when I get stuck I can reach out on live chat or email to get support. The accountant phone calls I've had have helped me save money. Just this week Sean Vaghela talked me through my tax return and it all makes much more sense now.

Eleri was so helpful, took so much time and was really clear about all the different solutions and next steps. I always feel genuinely supported by someone who knows what they are talking about