Wanted to start this by saying I absolutely LOVE the Microblades. Incredibly smooth on the skin - no pulling etc as I have found with some other brands. HOWEVER, I’m super disappointed - this is my se... Voir plus
L'entreprise a répondu
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The 5 in 1 bits are amazing, really nice to use, saves changing over to different grades, would definitely recommend these to anyone, saves money in long run too. Well worth the price. Wish I had kn... Voir plus
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I've been a nail technician for 2 years now. I was reluctant to buy crystalum as they are a bit pricier than some companies. I wish I'd purchased from them months ago! I absolutely love my ceramic b... Voir plus
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Absolutely fantastic piece of kit! Couldn't be without if now and I have used multiple diffrent drill bits and this is by far superior to all of them! Thankyou very much x
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À propos de l'entreprise
Écrit par l'entreprise
Are you looking for top quality, premium salon accessories? Do you want a retailer that values you as a customer and has over 5 years of experience in the industry? Choose Crystalum today and choose our experience and professionalism. Crystalum is a family-owned and operated business specializing in salon-quality tools and accessories for microblading professionals, permanent make-up artists, nail technicians, and professional beauty technicians. If you want quality and value for your salon, shop Crystalum today!
Coordonnées de contact
St. Johns Road, EH12 7SB, Edinburgh, Royaume-Uni
- 01312839692
- info@crystalum.co.uk
- crystalum.co.uk
4,4
Excellent
81 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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High quality
Delivery is alway fast.
I’ve used Crystalum blades for a while now, the quality is high and I would recommend them to any microblading artists.
12 avril 2026
Poor customer service
I’ve been trying to get in touch with you regarding my order not being delivered- no response, no phone number and just no answer from you is unacceptable!
17 mars 2026
Réponse de Crystalum
Hi there. We have looked into your claim and must clarify the facts, as your review does not reflect our records.
Prompt Shipping: Your order was dispatched immediately and tracking confirms it was delivered.
Zero Contact: We have performed a search of our support database and found no emails from your registered address or missing enquires. We cannot respond to inquiries that were never sent.
Accessible Support: Our contact details are provided on every order confirmation email. Had you used the provided channels, we could have assisted you days ago.
While we are happy to help you locate a package that the carrier has marked as delivered, claiming we are 'unresponsive' when no attempt at contact was made is inaccurate.
Our customer service email is: info@crystalum.co.uk you can always sent as a request for the delivery proof or any other help you might need. Please refer to that for further assistance. Many Thanks
Always a pleasure ordering from…
Always a pleasure ordering from Crystalum. They are fast with delivery, and super kind with their customer service. I love their blades for crisp strokes - the best I’ve found
2 décembre 2025
Really great product with super speedy…
Really great product with super speedy delivery.
7 novembre 2025
Great service and product
Great service and product. These blades are so good to use.
26 novembre 2024
I put all my trust in the blades and…
I put all my trust in the blades and they never fail thank you and ordering and recieving is great
31 octobre 2024
I got the 5 in 1 drill bits!
I bought the 5 in 1 drill bits, saves alot of time changing them got the bits very fast shipping and really well packed. 100% recommend!!
24 octobre 2024
Avis spontané
Yet to receive shipping notification
I haven't received an email shipping notification or received the items. The tracking number does not exist according to Royal Mail.
17 octobre 2024
Réponse de Crystalum
Dear Chris,
We take every review seriously; however, your claims do not align with the facts.
You stated that you haven't received a shipping confirmation, yet in the same review, you reference a Royal Mail tracking number, which contradicts this.
We kindly request you provide accurate information to allow us to assist you. False or misleading claims damage reputations without cause, and we are committed to maintaining transparency and fairness.
Please contact us with verifiable details so we can resolve this promptly.
Sincerely,
Crystalum Team.
Easy to use website
Easy to use website. Fast delivery and great products. Really happy.
1 juillet 2024
package arrive quickly and safely
package arrive quickly and safely! Really happy with my order and will happily shop again.
10 juin 2024
Great products at a reasonable price
Products very reasonably priced, quick delivery and well packaged.
I had problems with the website initially but this was probably down to me!
26 février 2024
Blades and shades
This is an easy to use web site and quick check . Products are great quality for the job with loads of sizes and styles on offer. Used this company for last 3 years great quick shipping
14 novembre 2023
Good quality and fast delivery
I’ve purchased multiple times, very reliable, good quality products and fast delivery.
20 octobre 2023
Item missing from order
Item missing from order, emailed and had no reply. First time using this company, won't be using them again!
21 avril 2023
Avis spontané
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