Crystalwebcodes Avis 

Réponse de Crystalwebcodes

ll y a 5 jours

We take every genuine customer review seriously and have carefully checked our records in relation to this review.

We have been unable to find any current or previous customer under the name “Paul Taylor” who has signed up for, purchased, or used any of our services. We therefore cannot identify any genuine customer relationship or transaction that corresponds with this review.

If you are a genuine customer, we are more than willing to investigate your concerns. Please provide the correct details used when engaging with our company, such as your name, email address, order reference or project details, so that we can locate the relevant records and address the matter properly.

We must also be clear that reviews should be based on genuine, first-hand experiences. Posting a review on behalf of another person, or posting a review without having actually used the business's services, is not an appropriate use of a review platform.

We are also concerned that this review may have been posted by, or on behalf of, a competitor or another party with no genuine customer relationship with our business, with the intention of damaging our reputation. We cannot confirm that this is the case, but given that we cannot identify the reviewer in our customer records, it is a possibility that we believe should be taken seriously.

We respectfully ask the reviewer to provide accurate details so we can investigate the matter transparently. If no genuine customer relationship can be established, we would ask Trustpilot to review the authenticity of this review against its applicable policies.

We welcome genuine criticism and will always address legitimate customer concerns professionally. What we cannot accept are unsupported allegations from someone we cannot identify as a customer.