CTD Tiles - InvernessAvis 

23
TrustScore 4.5 sur 5

4,6

Stadium Road, IV1 1FF Inverness, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience, friendly, helpful customer service with a great knowledge of their products. We needed flooring floor out kitchen that has underfloor heating and was given great advise and help. C... Voir plus

Noté 5 sur 5 étoiles

I have visited CTD in Inverness on two occasions recently. On both occasions, and by two different colleagues, I was given excellent advice and assistance. On choosing tiles the guidance was to-the-p... Voir plus

Noté 4 sur 5 étoiles

As ever the local store are friendly and efficient. The only reason for a 4 star review is that this order was originally placed through their online store who refused the order because of our postcod... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Friendly, helpful and knowledgeable staff in the showroom. Easy online ordering and collection from store. Floor tiles recommended are perfect! Would definitely shop here again.

L'entreprise a répondu


À propos de l'entreprise

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4,6

Excellent

TrustScore 4.5 sur 5

23 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,6

Tous les avis

(23)

71 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great experience

Great experience, friendly, helpful customer service with a great knowledge of their products.
We needed flooring floor out kitchen that has underfloor heating and was given great advise and help.
Cannot recommend enough, great selection to cover all price ranges and super selection inn store.

22 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Very good experience

Very good experience. Great customer service and a wide selection of affordable tiles to chose from. Would definitely recommend.

21 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

CTD Tiles - Inverness Branch

We recently visited the Inverness store on Stadium Road, and were immediately impressed by the professionalism and knowledge of the gentlemen that were working on the shop floor. Whilst being on hand to answer any queries we had, they were in no way overbearing, (such as we had experienced in other stores), thus allowing us the adequate time and space to make our choices. We would highly recommend this store, and we will definitely be back in the future.

30 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional customer experience

I have visited CTD in Inverness on two occasions recently. On both occasions, and by two different colleagues, I was given excellent advice and assistance. On choosing tiles the guidance was to-the-point and impartial. With tools and consumables I felt that I was helped to choose items that would help me as an amateur, to achieve a professional finish without excessive costs. For a company that is obviously inclined more towards trade sales, this helpful, customer orientated approach is extremely commendable.

5 février 2025
Avis spontané
Noté 5 sur 5 étoiles
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Réponse de CTD Tiles - Inverness

Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.

Noté 5 sur 5 étoiles

Perfect Floor Tiles

Friendly, helpful and knowledgeable staff in the showroom. Easy online ordering and collection from store. Floor tiles recommended are perfect! Would definitely shop here again.

17 juillet 2023
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Réponse de CTD Tiles - Inverness

Good Afternoon - thank you for your 5 ⭐ of our online services 💻 and Inverness Team!
Our colleagues are proud to provide the highest level of Customer Service to help make your experience as smooth as possible!
We look forward to seeing you again soon for any future projects we can help with! Thanks Nikki 😁

Noté 4 sur 5 étoiles

Great service and value

As ever the local store are friendly and efficient. The only reason for a 4 star review is that this order was originally placed through their online store who refused the order because of our postcode - it was fortunate that we had previously ordered tiles through the Inverness branch otherwise we might have decided to go elsewhere.

4 février 2023
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Réponse de CTD Tiles - Inverness

Hi Mike, thank you for your 5 star review!🌟 The Inverness team really are a great bunch, and are always on hand to provide an excellent customer service. I am sorry we were unable to offer delivery, unfortunately we currently only offer delivery to mainland UK. But we are happy to hear to you were able to change your order over to collection from your local branch I will pass your comments onto the team, who will be pleased to hear this. Thanks Jodie. 😊

Noté 5 sur 5 étoiles

Truly excellent service from Will

Truly excellent service from Will. We needed an emergency delivery and he arranged it on the day. Amazing!

11 août 2022
Avis spontané
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Réponse de CTD Tiles - Inverness

Good afternoon, Thank you for the amazing 5🌟 review! We know how important it is to get you your orders fast 🚚 – so the team at Inverness will always try their best to get your delivery to you as soon as possible. I will pass your comments onto the team who will be pleased to hear this and we hope to see you again soon. We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀

Noté 5 sur 5 étoiles

Outstanding service from Martin at CDT Inverness

With help and advice from Martin I chose beautiful floor tiles in October 2021 and the shop promptly arranged for the 17 sq. metres that I needed to be brought from Glasgow to be fitted in the coming weeks. However the job was delayed considerably until July 2022.

It is quite amazing to find a company that would be so supportive of its customers by agreeing to store such a large and expensive product for all the time it took to get the job done in mid July of this year.

In addition when I called or visited the shop to explain the delays Martin would reassure me that he would keep the tiles until needed.

In early July I finally paid for the tiles and Martin arranged at very short a free delivery of 15 packs of very large tiles.

As the tiles were being fitted we realised we were short of two packs and Martin amazingly arranged for these to come from Glasgow to Inverness in just two days!

I think this service was exceptional from start to finish.

As a home owner for more than 46 years I cannot recall a service as perfect as this was. Martin was always helpful, cheerful and reassuring throughout the whole transaction.

11 août 2022
Avis spontané
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Réponse de CTD Tiles - Inverness

Good afternoon, Thank you for the fantastic 5🌟 review! At CTD we believe that communication is key and its great to hear that Martin kept you in the loop with your order every step of the way, and that he also managed to sort out the extra packs that you needed! I will pass your comments on to Martin and the team at Inverness who will be thrilled to hear this. We hope to see you again soon and we'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀

Noté 5 sur 5 étoiles

excellent service

The Inverness branch keeps a good stock of both materials and tiling tools. Excellent service and knowledge by staff. The prices are competitive too!!

25 octobre 2021
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Réponse de CTD Tiles - Inverness

Hi Frake, thank you for your 5 star review!🌟 The Inverness team really are a great bunch, and are always on hand to provide an excellent customer service. I will pass your comments onto the team, who will be pleased to hear this. Thanks Keeley. 😊

Noté 5 sur 5 étoiles

brilliant customer service and good…

brilliant customer service and good quality of tiles

29 septembre 2021
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Réponse de CTD Tiles - Inverness

Hi Katarzyna, thank you for your 5 star review! ⭐ It's great to hear that you have used the online service, and the team at Inverness were able to assist with your order. I will pass your comments onto the Web team and the Inverness Branch! Thanks Gaynor 😊

Noté 5 sur 5 étoiles

good fast service

8 septembre 2021
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Réponse de CTD Tiles - Inverness

Hi Malcom, Thank you for for the 5⭐review, its great to hear that you have found the online service a fast and easy process.
Thanks Gaynor

Noté 5 sur 5 étoiles

Great service

Great service. Quality products

13 août 2021
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Réponse de CTD Tiles - Inverness

Hi Christopher, Thank you for the super review! We are pleased to here you have had a great experience with CTD and look forward to seeing you in the future.
Thank you Gaynor 😀

Noté 5 sur 5 étoiles

Great customer service

Great customer service. We were after 3 shower wall panels and accessories. It was all delivered to the store on time. Would definitely recommend to others.

10 août 2021
Logo de CTD Tiles - Inverness

Réponse de CTD Tiles - Inverness

Hi Michael, Thank you for the wonderful review and the recommendation! Glad to hear the team at Inverness were on hand to help provide you a smooth ordering process and also get the goods delivered on time. We have passed your comments on to the team who are pleased to here this! We would love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Thanks Gaynor 😀

Noté 1 sur 5 étoiles

Second and last time we will buy from here

Second and last time we will buy from here. Staff member extremely rude and unhelpful. Products were fine, just poor service.

10 août 2021
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Réponse de CTD Tiles - Inverness

Hi Victoria, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If there is anything we can do to help please can you contact the team at web@ctdtiles.co.uk

Noté 5 sur 5 étoiles

Love the tiles

Love the tiles, Clivedon range, very attractive and 2 complimentary designs go together beautifully.

22 juin 2021
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Réponse de CTD Tiles - Inverness

Hi Stephen, thanks for your review! It's excellent to hear your so pleased with your new tiles. We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Thanks, Jamie

Noté 5 sur 5 étoiles

On line order

On line order, great communication and held product until I could pick it up.

20 avril 2021
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Réponse de CTD Tiles - Inverness

Hi Chris, thanks for your review, this is great to hear! Thanks, Jamie

Noté 3 sur 5 étoiles

Sadly boxes arrived in poor condition

Sadly boxes arrived in poor condition. My tile edgers were all completely bent in the middle. The box looked as if it had been stood on. However, very flimsy box for length of trim. This may not be Inverness’ fault as I ordered online and they were delivered to Inverness.
I had to telephone to the headquarters a couple of times and the staff were very friendly and helpful. One of my queries were after I qualified for free delivery it said they did not deliver to KW postcodes........ Was quickly resolved.

6 décembre 2020
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Réponse de CTD Tiles - Inverness

Hi, I’m disappointed to hear about your delivery, this is not the high level of service we aim to provide. I am glad to hear that your issues were quickly resolved by our web sales team and have passed your feedback on to them. Apologies for any inconvenience caused. Kind regards, Jamie

Noté 5 sur 5 étoiles

Good quick service

2 sample tiles promptly arrived. Will be ordering from the company now.

12 juin 2020
Avis spontané
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Réponse de CTD Tiles - Inverness

Hi Andrew, thank you for reviewing your experience with CTD Tiles. It's great to hear you were pleased with our free sample service, we hope to see you again! Thanks -CTD

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