Just had another window supplied by CTG. The whole process has been straightforward with an installation booked well in advance. On the day the two installers, Gary and Scott, arrived exactly as sche... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
i ve had nothing but issues with my french doors and windows provided by ctg since installation. The french doors fitted four years ago, have never aligned and had to have repeated visits or the d... Voir plus
L'entreprise a répondu
Just had our conservatory roof and double glazing fitted by Gary and Scott from CTG. They were very professional in their job as the previous roof wasn't fit for purpose and they had to overcame vari... Voir plus
L'entreprise a répondu
We absolutely love our new windows. Everthing went well from start to finish. The fitters were amazing, very friendly and easy to get along with. Their attention to detail was second to none, supp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de double vitrage
- Fournisseur de cadres en aluminium
- Équipement et installation de conservatoire
- Vitrier
- Magasin de rénovation
- Fournisseur de fenêtres PVC
À propos de CTG Windows
Écrit par l'entreprise
Windows
Doors
Living Spaces
Other Products
About Us
Contact Us
Trusted Local Experts in Windows,
Doors & Conservatories
We started as a family business in 1998 and remain family-owned to this day. Over the years, we've built a reputation for high-quality products, professional service and excellent value for money
You're in Safe Hands
We specialise in making homes more secure, more energy efficient and more beautiful. We achieve this by having our expert installers fit high-quality British-made products to the highest standards. The products we install are thoroughly tested and trusted by thousands of happy customers. Whether you're looking for more wow factor, better security, lower heating bills, or to add more space and value to your home, we'll help you achieve your goals.
Transform Your Home
Imagine your home with windows that are as long-lasting as they are beautiful and as elegant as they are energy efficient. By replacing your existing windows with ours, you'll make your favourite place even more special.
Our Composite, French, Patio and Bi-fold doors are all tough, secure and durable making them the perfect addition to any home. With multi-point locking systems and robust hinge mechanisms, our doors are designed and manufactured with security in mind.
Coordonnées de contact
Hayle Industrial Park, Marsh Lane, TR27 5JR, Hayle, Royaume-Uni
- 01736 754825
- info@ctgwindows.co.uk
- ctgwindows.co.uk
4,5
Excellent
70 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thanks for installing our windows and…
Thanks for installing our windows and doors Kevin,Casey and Ian have installed them and they were fast and efficient Rodda and Hocking are highly recommended
10 décembre 2024
Avis spontané
Réponse de CTG Windows
Hi David, thank you so much for your review, we really appreciate it!!
Shoddy workmanship, immoral company who do not honour warrantees
Disgustingly immoral company. Refused to honour warrantee which our lawyer was assured by the company themselves was a 10 year warrantee on the property itself rather than a named owner or developer. The work was shoddily and unprofessionally done with double doors that weren’t even fixed properly into the structure of the house so within 3 years they are bowing and generally very unstable. Customer service has been non existent - we’ve been promised call backs over and again for over a month and chased them repeatedly for someone to be sent to inspect, find many many faults in the installation and then subsequently they’ve decided they will not honour the warrantee. When asked for complaints procedure they illegally withheld the information. Avoid like the plague!
6 décembre 2024
Avis spontané
Réponse de CTG Windows
Hi Katherine,
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We deeply regret that the service and the quality of the work did not meet your expectations. We take your concerns very seriously, especially regarding the issues with the warranty and the condition of the installation.
We strive to provide high-quality products and excellent customer service, and it’s clear that we’ve fallen short in your case. It’s extremely concerning to hear that your attempts to reach us have not been successful, and that you feel the installation was not done to the standard it should have been.
Once again, we apologize for the frustration and inconvenience this has caused.
Fantastic job
Writing on behalf of Mr A Bennett as he has no access to Internet.
Andy and Tony done a fantastic job of fitting my windows. All looking neat and tidy around the edges both inside and out. I would highly recommend these guys. Very satisfied.
14 novembre 2024
Avis spontané
Réponse de CTG Windows
Thank you so much for your amazing review, we really appreciate it!!
Won’t return my calls
I tried to book a repair man and was told they would get back to me. 1 week later and numerous phone calls, most of which I had to leave a message for and the call was never returned, I have still not managed to speak to the right person!
21 octobre 2024
Avis spontané
Réponse de CTG Windows
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have timely communication and responses, and we deeply regret that you’ve had to chase us without getting the assistance you need.
This is certainly not the standard of service we aim to provide, and we are looking into the issue internally to ensure that this does not happen again in the future.
We truly appreciate your patience.
Cottage. Windows
Careful and efficient installation by Andy and Tony.
The windows installed have lifted the appearance of the cottage and already noticing the difference in noise reduction.
Cleared up after themselves and worked well as a team.
28 juin 2024
Avis spontané
Réponse de CTG Windows
Hi Caroline, thank you so much for your lovely review and kind comments towards Andy and Tony!!
Excellent all round
CTG windows in Hayle, Cornwall. From my first enquiry to the windows being fitted it was all as good an experience as you would hope for. Really nice chaps that did the fitting. Prices are more than competitive!
So it’s a 10/10 all round from us
5 avril 2024
Avis spontané
Réponse de CTG Windows
Hi Annie, we really appreciate your review and look forward to working with you again in the future!!
Very good service from start to finish
Very good service from start to finish. The initial sales person was very helpful (without being pushy). The product was of good quality and we particularly love the front door. The door installation team were very good, despite it not being a straightforward job and made sure we were happy with everything. We had a few issues with the windows, but our calls to report these were treated with efficiency and courtesy, and the issues were quickly resolved leaving us feeling confident that the after sales service would be there if we need it in the future. Thank you to all the team.
3 juillet 2023
Avis spontané
Réponse de CTG Windows
Hi Tricia, thank you so much for your amazing review and kind comments!!!
A job well done
The whole job was carried out in a professional way from start to finish well done
7 février 2023
Avis spontané
Réponse de CTG Windows
Hi Trevor, thank you so much for your kind review!!!
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