Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bough... Voir plus
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Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it o... Voir plus
L'entreprise a répondu
So pleased to receive my utensil for scooping out food from Thermomix bowl. It’s made of very strong material and is easy to use, ensuring food is removed safely. No more tricky manoeuvres with wea... Voir plus
L'entreprise a répondu
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Eve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Culinary Family, we offer you premium kitchen accessories for exceptional family moments !
Coordonnées de contact
Australie
- culinary-family.com
3,9
Bien
204 avis
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Do not buy. Shonky product
I purchased the blade late Dec last year and did not use it until March 24. The first time I used it the blade broke. I wrote to the company and they said it only had a 4 month warranty so no replacement etc. The product is rubbish and the company should be accountable for a 4 month warranty. Mos electrical products have a 12 month warranty. They should be listed on the shonky awards. Only use Thermomix products not shabby seconds like these.
1 mai 2024
Avis spontané
Réponse de Culinary Family
Dear Julie Lowe,
We are very sorry to hear about your experience with the blade you purchased from us and the frustration it has caused. We take all feedback seriously and aim to address any issues our customers face with utmost priority.
It is important to note that our products, being non-electrical accessories, typically carry a different warranty period compared to electrical products. However, we understand your disappointment with the warranty policy and the performance of the product during its first use.
Incidents like these are indeed rare, and we strive to ensure the quality and durability of our products. We apologize that your experience did not meet our standards. To address this and ensure you feel fully compensated, we have identified a solution to make this situation right and ensure you are 100% satisfied.
Please reach out to us at contact@culinary-family.info so we can discuss the specifics of this resolution. We are committed to providing a satisfactory outcome and proving our dedication to customer satisfaction.
We thank you for your patience and hope to resolve this promptly to your benefit. We're eager to show that we value your business and feedback, and to restore your confidence in our products.
Best regards,
The Culinary Family Team
It’s worth contacting them
After many emails and offers etc Culinary family have given me a full refund and I don’t need to return article. It took a while but the emails were positive and they were willing to solve the problem.
17 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Joan Strawbridge,
Thank you for your patience and willingness to work through the resolution process with us. We're pleased to hear that we could reach a satisfactory conclusion with a full refund, and that you were able to keep the article. At Culinary Family, we strive to ensure that any issues our customers encounter are addressed positively and resolved effectively, even if it takes some time.
Your feedback about the positive nature of our emails and our commitment to solving the problem is greatly appreciated. It reinforces our dedication to customer care and the importance we place on maintaining open, constructive communication.
Thank you again, Joan, for your understanding and for giving us the opportunity to make things right. We value your business and are grateful that you reached out to us to resolve this matter.
Warm regards,
The Culinary Family Team
Very quick turn around and product…
Very quick turn around and product looks amazing. Can't wait to try it out and the the fancy spatula.
23 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Lauren Guerin,
Thank you for sharing your excitement about your recent purchase from Culinary Family! We're delighted to hear that you were impressed with the quick turnaround and that the product looks amazing. We strive to deliver not only high-quality products but also to ensure they reach our customers quickly and in perfect condition.
We hope that once you start using your new item and the fancy spatula, they exceed your expectations and add a new level of enjoyment to your culinary adventures. We're excited for you to try them out and see all the ways they can enhance your cooking and serving experiences.
Thank you again, Lauren, for choosing Culinary Family. We appreciate your feedback and look forward to serving you again in the future.
Warmest regards,
The Culinary Family Team
Good fast delivery with a surprise gift…
Good fast delivery with a surprise gift thanks
19 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Wendy,
Thank you for taking the time to share your positive feedback about the fast delivery and the surprise gift you received. We're delighted to hear that you appreciated the quick service and the extra touch we added to your order. At Culinary Family, we aim to provide not just quality products but also a little extra joy and surprise whenever we can.
Your satisfaction is important to us, and knowing that we've added a bit of delight to your experience makes our efforts all the more rewarding. We strive to ensure every interaction with Culinary Family is a pleasant and memorable one.
Thank you again, Wendy, for choosing Culinary Family. We look forward to the opportunity to serve you again in the future and hope to continue exceeding your expectations with every order.
Warmest regards,
The Culinary Family Team
Parcel arrived 2 days after it was supposedly delivered.
I received an email to say my parcel had arrived safely. I sent the company an email to say it hadn't arrived. Two days later the parcel was safely delivered, much to my delight.
It arrived in good condition.
22 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Judy H,
Thank you for sharing your experience with the delivery of your parcel. We apologize for the initial confusion regarding the delivery status but are thrilled to hear that your parcel ultimately arrived safely and in good condition. We understand how important timely and accurate delivery is to our customers, and we're delighted that the situation was resolved to your satisfaction.
Your patience and communication during the process are greatly appreciated. We're so pleased that you were delighted with the outcome and that everything arrived as expected. At Culinary Family, we strive to ensure that each customer's experience is positive, from order to delivery, and your feedback helps us continue to improve our services.
Thank you again, Judy, for your understanding and for choosing Culinary Family. We look forward to serving you again in the future and hope to always meet or exceed your expectations.
Warmest regards,
The Culinary Family Team
Products came very quickly
Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it out. Excited to try grater attachments. Thank you.
16 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Christine McKinnon,
Thank you for sharing your experience with us! We're delighted to hear that your products arrived quickly and in perfect order, despite the slight issue with the packaging. We appreciate your understanding and are pleased that the fragile labels helped ensure careful handling during transit.
We apologize for any inconvenience caused by the instructions leaflet not being in English and are glad to hear that you were able to work it out pictorially. We're always looking to improve our customer experience and your feedback is invaluable in helping us refine our processes, including ensuring that all our instructions are as clear and accessible as possible.
It's great to know you're excited to try out the grater attachments—we hope they will make your culinary creations even more enjoyable and convenient.
Thank you again, Christine, for your kind words and for choosing Culinary Family. We look forward to hearing about your experiences with the new attachments and are here to assist you with any further needs.
Warmest regards,
The Culinary Family Team
Réponse de Culinary Family
Dear Stephanie,
Thank you for taking the time to share your appreciation for our service. We're thrilled to hear that you found it excellent! At Culinary Family, we strive to provide outstanding service that not only meets but exceeds your expectations. Knowing that we've achieved this with you is incredibly rewarding for our team.
Your satisfaction is our top priority, and feedback like yours motivates us to continue our commitment to excellence in customer care. We're grateful for your kind words and happy to have had the opportunity to serve you.
Thank you again, Stephanie, for choosing Culinary Family. We look forward to serving you again in the future and continuing to provide the excellent service you deserve.
Warmest regards,
The Culinary Family Team
Great Product
I received my order in good time and used the slicing/grating attachment with great pleasure!
26 février 2024
Avis spontané
Réponse de Culinary Family
Dear Flavia,
Thank you for your wonderful feedback! We're delighted to hear that your order arrived in good time and that you've been enjoying the slicing/grating attachment with great pleasure. At Culinary Family, we strive to deliver not only quality products but also a timely service that enhances your culinary experience.
Your satisfaction and enjoyment are incredibly important to us, and knowing that our product has positively impacted your cooking routine is exactly what we aim for. We're thrilled that you're finding joy and utility in your new kitchen tool.
Thank you again, Flavia, for choosing Culinary Family. We appreciate your support and look forward to continuing to provide you with great products that make your time in the kitchen more enjoyable and efficient.
Warmest regards,
The Culinary Family Team
After not receiving the middle shaft with my original order, Culinary Family have sent the missing part, now very happy with the product.
Missing part received
9 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Lynn Kelly,
Thank you for your patience and understanding regarding the missing part in your original order. We apologize for the oversight and are relieved to hear that you received the middle shaft and are now happy with the product. At Culinary Family, we strive to resolve any issues swiftly and ensure that your experience with our products is nothing but satisfactory.
We appreciate your feedback and are grateful for the opportunity to make things right. Your satisfaction is our top priority, and hearing that you are now enjoying the product is incredibly rewarding for us.
Thank you again, Lynn, for your understanding and for being a valued member of the Culinary Family community. We look forward to continuing to serve you in the future.
Warmest regards,
The Culinary Family Team
Makes a huge differenceThe product was as described and…
The product was as described and arrived quickly. Even got a bonus free gift!!!
10 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Julia,
Thank you so much for your positive feedback! We're thrilled to hear that the product arrived quickly, met your expectations, and that you enjoyed the bonus free gift. At Culinary Family, we aim to provide not just high-quality products, but also a few pleasant surprises along the way to enhance your experience with us.
We're delighted that you've noticed a significant difference with the use of our product. Your satisfaction is incredibly important to us, and knowing that we've contributed positively to your culinary adventures is what motivates us every day.
Thank you again, Julia, for choosing Culinary Family. We look forward to continuing to serve you with products that make a difference and bring joy to your kitchen.
Warmest regards,
The Culinary Family Team
Cheap Chinese crap
EDIT - Got a full refund but only because I gave 1 star here.
They expect me to change it to 5 stars because they refunded me.
I will not give 5 stars because they have done the same thing to others and people need to be warned.
I ordered the chopper thinking it was genuine and original, but it's cheap Chinese crap that you can buy on Amazon and ebay for $50.
If I use it on my $2600 TM6 and something happens, I've lost my machine as it's not covered under warranty for anything other than original items.
Culinary family offered a 30% refund then 40% and said I can return it to NZ or Asia and when I chose NZ they said they can only accept return in Asia knowing it will cost over $100 to post.
They are scammers and I'd give 0 stars if I could.
They are not about customers but about how much money they can make.
Do not trust this company because they will rip you off.
28 mars 2024
Avis spontané
Réponse de Culinary Family
Dear Kristin,
We are genuinely sorry to hear about your disappointment with the product and the confusion regarding its origin and compatibility with your Thermomix TM6. At Culinary Family, we strive to provide high-quality accessories that are compatible with popular kitchen devices, including Thermomix, and we want to ensure that every customer feels confident and satisfied with their purchase.
Our SmartSlicer is indeed a premium version designed to offer enhanced functionality compared to similar products available on platforms like Amazon and eBay. While our products are not original Vorwerk items, they are carefully tested to ensure 100% compatibility with Thermomix appliances, offering a reliable and cost-effective alternative.
We understand your concerns about using non-original accessories with your TM6, especially given the investment in such a high-quality machine. Please rest assured that our products are designed to meet rigorous standards to ensure they do not compromise the functionality or safety of your appliance.
Regarding the issues with the refund and return process, we acknowledge that the logistics have been less than ideal, particularly with the complications arising from our increased stock in multiple warehouses due to high demand. We appreciate your feedback on this matter, as it helps us improve our services.
To address your situation specifically:
1. If you have not yet been refunded 100%, we invite you to keep the product and still receive a full refund. There’s no need for you to return the item under these stressful conditions.
2. Please contact us directly at contact@culinary-family.info so we can process this refund promptly and discuss any other concerns you may have.
We are committed to making this right and restoring your faith in our company. Your satisfaction is crucial to us, and we are here to support you every step of the way.
Thank you for bringing these issues to our attention, Kristin. We look forward to resolving them to your satisfaction.
Best regards,
The Culinary Family Team
The product works well
The product works well - I've just used the grater at this stage and it grated carrot beautifully. I would have loved assembly instructions in English. I was a bit wary at first of using a non thermomix product with my thermomix, but it all seems ok.
10 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Judy Timperon,
Thank you for taking the time to share your experience with our product. We're pleased to hear that the grater is working well for you and that it has beautifully grated carrots for your culinary needs. Your feedback is invaluable to us as we continue to ensure our products meet the high standards our customers expect.
We understand your initial concerns about using a non-Thermomix product with your device and are glad to hear that everything is working smoothly. Your confidence in our product is important to us, and we're delighted that it has met your expectations.
Regarding the assembly instructions, we apologize for any inconvenience caused by the lack of an English version. We are committed to improving our customer experience and will take this feedback into account to ensure clearer and more accessible instructions are provided in the future.
If you need any further assistance or if you'd like a copy of the assembly instructions in English, please don't hesitate to contact us. We're here to help and ensure you have all the information you need to use your product confidently.
Thank you again, Judy, for choosing Culinary Family. We look forward to continuing to serve you and are here to support your culinary adventures.
Warmest regards,
The Culinary Family Team
My cutter has arrived
My cutter has arrived , now all I have to do is learn how to use it. Ordering and delivery was easy and efficient , thankyou culinary family
10 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Katrina Burke,
Thank you for sharing your positive experience with the ordering and delivery process. We're delighted to hear that your cutter has arrived safely and that you found our service easy and efficient. At Culinary Family, we aim to provide a seamless experience from the moment you place your order to the moment it arrives at your doorstep.
Learning to use your new cutter will be an exciting journey, and we're here to support you every step of the way. If you have any questions or need assistance as you familiarize yourself with the product, please don't hesitate to reach out to us. Additionally, we encourage you to explore the user guide included with your cutter, as it offers valuable tips and instructions to help you get started.
Thank you again, Katrina, for choosing Culinary Family. We're confident that you'll enjoy using your new cutter and discover all the ways it can enhance your culinary creations.
Warmest regards,
The Culinary Family Team
Review of my original one star review
Review of my original one star review
Eventually, after a lot of two and fro, this company refunded my purchase price and in return have requested that I give them a five star review.
No can do. I’m afraid. Three stars is all you get.
Thank you for Refunding my money. Eventually.
10 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Lesley Hoy,
Thank you for taking the time to update your review and share your experience. We understand that the situation has been complicated for both you and our teams, and we truly appreciate your patience and communication throughout the process. At Culinary Family, we strive to ensure customer satisfaction, even when challenges arise, and we're glad to hear that your issue was resolved to your satisfaction, with both a refund and the ability to keep the product.
Your feedback is incredibly important to us, and it plays a crucial role in helping us improve our services and customer support. We respect your decision regarding the star rating and are grateful for your honesty and the opportunity to make things right.
Thank you again for your understanding and for allowing us to resolve this matter. We hope that in the future, we can provide an experience that exceeds your expectations and fully earns your trust and satisfaction.
Warmest regards,
The Culinary Family Team
Réponse de Culinary Family
Dear Bel,
Thank you for your kind words and positive feedback. We're delighted to hear that you were pleased with our fast service and that you're enjoying the great product you received. At Culinary Family, we strive to ensure a seamless and satisfying experience for all our customers, from the speed of our service to the quality of our products.
Your satisfaction is our top priority, and hearing that we've met your expectations is incredibly rewarding for us. 😊
Thank you again, Bel, for choosing Culinary Family. We look forward to serving you again in the future and continuing to provide you with fast service and great products.
Warmest regards,
The Culinary Family Team
My order arrived as stated
My order arrived as stated, without my need to follow up. Seamless transaction from Culinary Family. Thank you.
5 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Tamara Eacott,
Thank you for taking the time to share your positive experience with Culinary Family. We're delighted to hear that your order arrived as stated, without any need for follow-up on your part. Ensuring a seamless transaction and a hassle-free experience for our customers from start to finish is a priority for us, and it's wonderful to know we've succeeded in providing that for you.
Your satisfaction and trust in our process mean the world to us. Feedback like yours motivates us to continue our commitment to excellence in service, product quality, and customer support.
Thank you again, Tamara, for choosing Culinary Family. We're grateful for your support and look forward to serving you again in the future with the same seamless experience.
Warmest regards,
The Culinary Family Team
Parcel delivered in good condition,
Parcel delivered in good condition,
All parts in good working order
6 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Sally Cleland,
Thank you for sharing your experience with the delivery of your parcel. We're delighted to hear that it arrived in good condition and that all parts were in good working order. At Culinary Family, we take great care in packaging our products to ensure they reach our customers safely and ready to use, so knowing that we've achieved this with your order is incredibly gratifying.
Your satisfaction is very important to us, and feedback like yours is a valuable affirmation of our efforts to maintain high standards in both our products and our delivery process.
Thank you again, Sally, for choosing Culinary Family. We're here to support your culinary journey and look forward to the opportunity to serve you again in the future.
Warmest regards,
The Culinary Family Team
Time saver
This tool will make chopping and preparing much quicker and easier, I'm also hoping it will enable us to get rid of at least one kitchen gadget. Only downside was that there were no instructions included.
8 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Marita Pascoe,
Thank you for taking the time to share your thoughts on our tool. We're thrilled to hear that it's proving to be a time saver in your kitchen, making chopping and preparing quicker and easier. Our aim is always to enhance efficiency and perhaps even simplify your collection of kitchen gadgets, so it's wonderful to know we're on the right track with our product in your home.
We sincerely apologize for the oversight regarding the instructions not being included. It's important to us that you have all the information you need to make the most out of your new kitchen tool. Please reach out to us at contact@culinary-family.info, and we'll promptly send you a digital copy of the instructions. Additionally, we'd like to offer you a small token of appreciation for bringing this to our attention and to help make up for any inconvenience this may have caused.
Thank you again, Marita, for choosing our product and for your constructive feedback. We're here to support you and ensure your satisfaction with our kitchen tools.
Warmest regards,
The Culinary Family Team
Réponse de Culinary Family
Dear Katrina Fekete,
Thank you for sharing your positive experience with us. We're delighted to hear that you found the transaction easy and were pleased with the fast delivery. At Culinary Family, we strive to ensure a smooth and efficient process for all our customers, from the moment of purchase to the swift arrival of their order. Knowing we've achieved this with you is incredibly rewarding.
We appreciate your feedback and are glad that we could meet your expectations. Thank you for choosing Culinary Family. We look forward to serving you again in the future with the same efficiency and ease.
Warmest regards,
The Culinary Family Team
Fast shipping and easy order process
Fast shipping and easy order process. Purchase with confidence. A quality product.
6 avril 2024
Avis spontané
Réponse de Culinary Family
Dear Narelle Robinson,
Thank you for taking the time to share your experience with Culinary Family. We're delighted to hear that you found our shipping fast and the order process easy to navigate. Ensuring a seamless and hassle-free experience for our customers from start to finish is a priority for us, and it's wonderful to know we've achieved this with you.
Your encouragement to purchase with confidence is greatly appreciated. We're committed to providing quality products that meet the needs and expectations of our customers, and hearing that you're satisfied with the quality of your purchase motivates us to continue our efforts.
Thank you again, Narelle, for choosing Culinary Family. We're here to support your culinary adventures and look forward to the opportunity to serve you again in the future.
Warmest regards,
The Culinary Family Team
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