CULT GAIA Avis 

Made a purchase May 18 for my birthday outfit Jun 18. Got an email saying order was processed the next day and awaiting shipping. I send 6 follow up emails over three weeks with no response. When I threatened to charge back my credit card, I got an email saying that unfortunately my purchase went to a "higher priority customer" and they cancelled it a couple days before my birthday and said they'd give me a 10 per cent off promo code and to "have a great day!" There was no apology or resolution attempt.

Such shockingly bad customer service as well as unreliable. I would not trust them for a milestone event like a birthday or a wedding. I also think saying I'm not high priority is a poor choice. What does that mean exactly? The brand isn't exactly known for being inclusive. Felt like a snobby mean girl at the end of that email telling me I wasn't good enough.

I have a bag I bought from another retailer and that will be my first and last purchase of this brand. I will probably consign it because I want nothing to do with this company. Gross.

I purchased a dress and it fitted perfectly for my daughter’s wedding. However on the day I noticed that the dress did not have the ruching detail on the back as it was supposed to and it also keeps twisting around the body so the back seam moves to the left quite a lot. I have emailed customer service and they have not responded

Customer service never come back to you!!!! Do not order

Worst customer service no one ever replies!

DO NOT BUY FROM THEM!!!!
Paid $1050 for a cheap plastic (made in china bag), with a scratch on it, and they tell me they don't refund or exchange internationally. Why do they then ship internationally. I'm sure there is a law against this.
I will be seeking legal advice.
/Users/test1_1/Desktop/IMG_2674.HEIC

Basically the same as everyone else. Was planning to buy a number of dresses for my pre-wedding events so started by buying only one to get the size right. Sizes run small, they don't support international returns (despite being required to do so by EU law). The finally agreed to it but didn't provide a return label - shipment got stuck in customs as a result due to confusion around import duties. Had to file a complaint with the consumer protection bureau and my credit card company.

1) Don't buy here if you're outside of the US 2) if you're in the US and need any support from customer service, be careful.

Agree, not worth even 1 star. They don’t offer returns or exchanges outside of the US, but it’s in the fine print with the wording “international orders” which is unclear to which country! I offered to pay for the size exchange or the return and they said no to both! Got my regular size and it’s huge on me. So now I have a £600 dress that doesn’t fit me! Absolutely crazy to not offer returns or exchanges and incredibly bad customer service.

I purchased a good amount of clothing 2/25. I didn't realized one dress had a snag that eventually will become a whole in the back of the red dress. I guess they don't have a manager today and the two people there didn't even care to help. The first employee said there was nothing there. Really?. I explained I had unforeseen situations come up. Again they didn't care. As matter of fact the second employee walked away as I was saying they lost a customer. At this store they will pretend to be nice to make the sale but when it comes to customer service forget it. They are not very well trained in customer service. You are better of buying from Nordstrom if you like this brand. They do know customer service!

Bought shoes for my wife. First time, although they were same shoe size, one was bigger than the other. Netaporter exchanged them no issues. Second pair, one of the heels fell apart. Cheap made, not the quality you expected for 600 dollars shoes. Never again

International orders do not allow for return which is shocking, I didn’t realise what they meant by finale sale. Sales are normally discounts in the UK so I ignored this. On top of this the customer needs to pay any import taxes and VAT which is also shocking. They don’t even tell you upfront how much these cost. I will never buy from them again, I wish people could see these reviews before they buy as I didn’t.

I hope that you consider improving your international returns process as this is a very negative customer experience when you refuse an item to be returned from Australia. I will not be shopping with you again until you catch up with best practice and e-commerce standards in 2024.

Item broke after one use but because its outside of the 10 day window there is nothing they can do about it.
Absolutely shameful.

Be very careful with ordering from Cult Gaia. They have tons of promo codes online for up to 50% off all items, so make sure you do a quick google search to get one of their promo codes before ordering. Also their sizing runs VERY small so doesn’t fit well TBH.

There is a 7 to 14 day return policy. If you are new customer to this Cult Gaia be aware. You will get stuck with expensive pieces and no grace no customer service, the answer is "no" for an exchange, store credit or anything. If you have money to waste, this is it.

I am writing about last two orders. First one consisted of Bijan shoes and coral earrings and matching dress. The earring came with inappropriate packing so the earrings were badly damaged and then they requested picture of damage to replace it under this condition that it is still available and it took so long that I could not use the set outfit on time with earrings.
The second time, I ordered the Sangria dress and paid $ 28 extra overnight fee and paid on Friday after 12 pm so they should process it the next day which is Saturday. Where you select the shipping option there is no weekend exclusion only talked about next day. I received it afternoon of Tuesday.
In General in every inquiry rhat I made with customer service, I got a timely response but snobbish and cold!
For the price of their items they are not professionals in my opinion.
When companies pay for marketing to acquire new customers and they loose existing customers, that is a sign about their business wisdom!
Luckily, we have many options and I spend my money some where else.

I find cult gaia a really inspiring brand. Recently I visited their Miami pop up and was blown away by the amazing designs and lovely sales assistants. I tried on lots of pieces and it was a struggle to make a choice as so many of the items fit so well and were really unique. I ended up buying a beautiful gown and i can't wait to return to their store one day.

I had ordered a bikini that I needed for at vacation in just a few days. I was scared it wouldn't arrive on time, so I mailed them and they made sure to make is a rush shipment. I got the items the following business day, which is amazing as I reside in Europe. I also did not need to pay any taxes or duties, so I am completely satisfied. One minor note is though that they only accept returns from within US, so if you're ordering from outside of US be aware of that.

I try to buy a bag, they offer me a 10% discount for the first shop and when I wanted to apply it didn’t work. Then I received an email reminding me my 10% discount and that I has some items in the bag. I try again to buy and was not posible. Contact them and they told me that item has not discount. So, why they send an email with the item I pick saying 10% discount.

The worst customer service! Do not purchase from this company if there is any possibility you might want to return or exchange the item!