Been using curology for 5+ years now and it has rescued my skin from terrible acne in the beginning and maintained clear skin since then. Recently received a bottle with a broken pump and reached out;... Voir plus
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L'entreprise a répondu
Amazing customer service with the most amazing company in the world will shop here until my credit cards max out
À propos de l'entreprise
- Clinique dermatologique
- aussi dans
- Pharmacie
Écrit par l'entreprise
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Coordonnées de contact
369 Hayes St, 94102, San Francisco, Etats-Unis
- 415-200-2060
- hello@curology.com
- curology.com
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A répondu à 94 % de ses avis négatifs
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Les gens ont aussi consulté
in a matter of DAYS this personalized…
in a matter of DAYS this personalized skin care routine is already working wonders. i was struggling with breakouts- waking up with a new spot everyday. i’ve only been using this product 4 days now and my skin has improved WONDERS. if you are someone that struggles with acne or any skin issues for that matter i 100% recommend cureology. it’s a little pricey but sooo worth it.
I started my prescriptions and they…
I started my prescriptions and they were working well. I stopped using the services for some time so I had to re upload pictures, and they offered me a different prescription, I asked questions concerning my doubts and they kindly explained to me why the new medication is better and also had another doctor come in to verify. In the end of the discussion they told me it was up to me if I wanted to go to my original prescription. The fact that they all were kind and confident made me feel confident in trying the new prescription out. Im still waiting on delivery but thought I'd leave a good review for LIA, JHAMILLIA, AND PRICILLA,
Best customer service team ever
Best customer service team ever. I live in a big metropolis and sometimes have issues with delivery (I.e. stolen packages). Unfortunately this was the case today and I immediately reached out to customer service who responded promptly and with the best support. If it doesn’t show up by the EOD, they’re happy to give me a replacement. Such relief after thinking I’m out ~$100 and my treasured skincare routine. I came to Curology for the skincare (game changer btw) but I’ve stayed for the customer service and experience. They exceed my expectations time and time again. Thanks for your empathy and efficiency. More companies should emulate your practices.
Great customer service
Professional and as soon as I had a problem someone was there to help.
I tried other dermatologist online and they drove me crazy. So far I am completely satisfied and happy with the service.
Great experience and Amazing Products
My customer service experience today really made me feel happy to be a curology customer and also was the icing on the cake for me. The products have been life changing for me, for 6 years I've paid for expensive dermatology appts without results. I have now been using curology for 3 months and I have no plans on changing my skin care products. The responses have been very fast, I have been very impressed at how fast they have responded to my inquiries. I have been recommending them to everyone because I am just so happy with my results ☺️. Keep doing what you're doing curology.
Customer service was brilliant
Customer service was brilliant! I talked to a customer service specialist about getting a refund and at first they couldn’t give me refund since my order had the left the office already but I really needed that refund so they were able to make an exception for me! I really appreciated their understanding and help!
Good
It was the fist time I did not recieve the delivery items and they answer quick and , I appreciate how fast the problem was solved
Be very careful about communications with minors
Be very careful if you order for a minor, which is likely much of this company's business given the focus in acne treatment. Once the initial - read payment - is made, all future notices go only to your child. This means shipments arrive at great cost without notice to you, just something to be very aware of as it is expensive and you may want to change timing, or suspend or cancel your subscription, but will be on the hook without warning.
They really worked with my problems and…
They really worked with my problems and gave me the refund I needed.
Quick communicators
I always needs medical receipts for my custom formula and the staff are always quick and happy to help!
Genuine patient care
Sammy and Jamie were amazing and helped me with every question and request I had. Texting them was much faster and efficient at getting a response, rather than emailing. I also liked that they don’t talk like robots, but like normal kind human beings. As someone who works at a dental office and treats our patients like family and friends rather than a “client” it definitely makes my patients feel comfortable and genuinely heard and cared for, and that’s the experience I got from texting both ladies. Keep doing what ever you guys are doing, it’s wonderful!
Easy Peasy
I got exactly what I wanted today without any hassle. I needed to push back my next shipment date and I needed to cancel a pending shipment/get a refund. I appreciate the great customer service and my skin has NEVER been this clear. I see myself being a Curology client for a long time.
Support team
I haven’t get the try the product yet but oh my god that support team is the best!!!
I had an issue with carrier whoever support team made the situation very easy it didn’t even take 24 hours to get back to me but it definitely made me think if support team is that good product is definitely going to be good too!! I can tell they care about their patients
Replacement Shipment
I had my acne prescription sent accidentally to my college. The shipment was lost and I inquired about a refund. Instead, the Curology team sent me a free replacement to my home address! Wonderful company with a thoughtful customer service team! I love this company and has been monumental in achieving clear skin 🩷
Great product
Great product. Everyone in my household uses this and has had great results
The team member helped me solve the…
The team member helped me solve the issue. They were kind and supportive.
What could have been
First of all Curology topical cream helped improve my skin quite a bit over the years.
My issue was with the new hair product and the customer service I experienced after they messed up.
The product is supposed to take 3-6 months to take effect.
I was religiously applying this nightly for the first month. Then my second shipment never arrived. I got busy with a trip, an ER visit, and a hurricane, so it took me a while to check on this issue.
At this time I now had two shipments stuck in "pending". I was charged for both and neither ever shipped.
After contacting customer service I was offered $15 credit on my next shipment.
Keep in mind that each month is $89, so the first month was now a total waste. Since you have to be consistent to see results.
The experience was so frustrating that I will be canceling all my subscriptions with them. They showed me how much they care about customers.

Réponse de Curology
I had an address change
I had an address change and it was right after they shipped out my curology. I got ahold of curology and they sent me a new shipment to my new address, free of charge. They were so kind, helpful, and accommodating! Love this company!
My Experience was Undoubtedly Great!
My Experience was Undoubtedly Great!
My issue was resolved promptly and efficiently
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