A great service with good instructions on measuring the bed for mattress. It gave me more confidence the mattress would fit. Delivery was as described in timeliness and the mattress fitted perfectly.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Voir plus
L'entreprise a répondu
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Voir plus
L'entreprise a répondu
From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Coordonnées de contact
Unit 1C, Guardian Road, NR5 8PF, Norwich, Royaume-Uni
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excellent
258 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service and quality and…
Excellent service and quality and updates on delivery
17 décembre 2025
Réponse de Custom Mattress
Hi Wendy!
Thank you for taking the time to leave us a review.
Thank you so much for your lovely feedback. We're so pleased to hear you're happy with the service, quality and delivery updates.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Perfect customer services …
Perfect customer services they checked and double checked my mattress suzes where exactly what I required and a super fast turn around. Mattress was perfect fit and and so comfortable I would defo recommend
1 décembre 2025
Réponse de Custom Mattress
Hi Sindy!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team took great care in checking your mattress sizes and that the turnaround was quick. It's wonderful to know the mattress fits perfectly and is super comfortable.
We really appreciate your recommendation! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
First class service and response when…
First class service and response when contacted. Would recommend
30 septembre 2025
Réponse de Custom Mattress
Hi Sandra!
Thank you for taking the time to leave us a review.
We're thrilled to hear that you received such wonderful service and support when contacting us.
Your recommendation means a lot, and we truly appreciate you sharing your experience! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Superb experience and service
From the point we enquired to the arrival of the custom matress we had made for our Grandson, the communication was outstanding as was the assistance in making sure the measurements were correct.
Thank you
1 décembre 2025
Réponse de Custom Mattress
Hi Mark!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that the entire process, from enquiry to delivery of your custom mattress, was smooth and that you felt supported with the measurements.
It's fantastic to know you're happy with the service, and we hope your Grandson enjoys his new mattress!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
This company was great
This company was great with their customers service, speed and excellent product.i love my mattress thank you
1 décembre 2025
Réponse de Custom Mattress
Hi Hedley!
Thank you for taking the time to leave us a review.
We're thrilled to hear that you're happy with your mattress and that you had a positive experience with our customer service and delivery.
Your feedback means a lot to us, and we really appreciate you sharing it! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I would of given 5 stars but there was…
I would of given 5 stars but there was a dirty mark on the cover but everything else was great and a speedy delivery
1 décembre 2025
Réponse de Custom Mattress
Hi Susan!
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the speedy delivery and overall experience. We are unable to see that you've contacted us regarding the mark on the cover, but please feel welcome to reach out to our team and we will be more than happy to help resolve this for you!
Best regards,
Custom-Mattress
Réponse de Custom Mattress
Hi Katarzyna!
Thank you for taking the time to leave us a review.
We're glad to hear you received your order quickly and that the product matched your expectations.
We really appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Great service
Great service, ordered on the website and came the next week. Perfect size. Really happy with the final product.
20 novembre 2025
Réponse de Custom Mattress
Hi Aaron!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your order arrived quickly, fits perfectly, and that you're happy with the final product.
We really appreciate you sharing your experience and hope you enjoy it for years to come! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Needed a topper for Motorhome mattress
Needed a topper for Motorhome mattress. Ordered online. Straightforward, with a quick response regarding measurement issues. Received topper well within expected delivery time. Perfect fit. Used for first time last night, extremely comfortable.
30 octobre 2025
Réponse de Custom Mattress
Hi Sarah!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your motorhome mattress topper was easy to order, arrived on time, and fits perfectly.
It's wonderful to know you found it extremely comfortable on the first use. We really appreciate you taking the time to share your experience!
Best regards,
Custom-Mattress
Just received my new v berth mattress
Just received my new v berth mattress, premium quality and very comfortable to lay on.
Process to have it made was super simple, got an email from the company asking for more measurements that I wouldn't of thought of, made it so the curve was perfect.
It was made fast and delivery was quick.
I would recommend this to anyone looking for an odd shape mattress.
13 novembre 2025
Avis spontané
Réponse de Custom Mattress
Hi Ollie!
Thank you for taking the time to leave us a review.
Thank you so much for your kind words! We're delighted to hear that your new V-shaped mattress fits perfectly and feels comfortable.
It's great to know that the measurement process was straightforward and that the additional guidance helped achieve the exact shape you needed.
We're so pleased that the production and delivery were nice and quick for you! Thank you for recommending us - it really means a lot! If you ever need anything else, we're always here to help.
Best regards,
Custom-Mattress
Excellent customer service from start to finish
The service from start to finish was first class! The product was exactly what we ordered and was ahead of the promised delivery time!
Also thanks to Katie for all the help and advise she gave us!
17 octobre 2025
Réponse de Custom Mattress
Hi Dennis,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that your experience from start to finish was first class, and that your order arrived ahead of schedule. Katie will be thrilled to hear your kind words!
Thank you again for sharing your experience, and if you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
We have previously shopped with you for…
We have previously shopped with you for a custom mattress for our motorhome. We received excellent made to measure service then, So returned when our home mattresses needed updating, excellent value for two new mattresses and delivered, arriving earlier than anticipated.
17 octobre 2025
Réponse de Custom Mattress
Hi Victoria!
Thank you for taking the time to leave us a review.
Thank you so much for your continued support and lovely feedback. We're thrilled to hear you were happy with your first custom mattress order and chose to return to us for your home mattress. It's great to know you found them excellent value and that the delivery arrived earlier than expected.
We truly appreciate your loyalty and kind words!
Best regards,
Custom-Mattress
Great service and product
Purchased a custom mattress for our campervan conversion and are very happy with the product. Customer service was also great and lead time was good too.
7 octobre 2025
Réponse de Custom Mattress
Hi Emma!
Thank you very much for taking the time to leave us a review.
We're so pleased to hear you're happy with your new mattress and that our customer service team and lead time met your expectations. We really appreciate your feedback and hope you enjoy many comfortable nights on your new mattress!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Réponse de Custom Mattress
Hi Lee!
Thank you for taking the time to leave us a review. We're thrilled to hear you had a first-class experience with our customer service. Your feedback means a lot to us.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
So easy to order and pay for, you could do it in your sleep!
So easy to order and pay for! The team behind the emails helped you along the way and asked all the right questions - as long as you know what you want, you don't need anything else! Cracking service!
8 septembre 2025
Réponse de Custom Mattress
Hi Natasha!
Thank you for taking the time to leave us a review.
We're so pleased to hear you found ordering simple and straightforward, and that our team were able to guide you along the way. It's wonderful to know you're happy with the service and your feedback truly means a lot to us!
If you need anything in the future please do get in touch.
Best regards
Custom-Mattress
Customer service A1 from start to…
Customer service A1 from start to finish. Great communication all through transaction.
10 septembre 2025
Réponse de Custom Mattress
Hi Kevin!
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our customer service and communication excellent from start to finish.
Your feedback truly means a lot to us!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Great mattress.Company respond very quickly to queries
Delivered on time after team chased manufacturers .They replied to my queries about delivery immediately.Very comfy mattress for our new campervan.Exellent quality .
5 septembre 2025
Réponse de Custom Mattress
Hi Bethan!
Thank you for taking the time to leave us a review.
We're so pleased to hear your mattress was delivered on time and that our team were able to keep you updated quickly throughout. It's great to know it's a perfect fit for your campervan and that you're happy with the comfort and quality.
We wish you many restful nights ahead! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Recommend 100%
So happy with my new mattress, from ordering to delivery, this company excels, helpful staff and easy to use website, delivered on time and fits perfect! Can't wait to try it out. Thank you!
28 août 2025
Réponse de Custom Mattress
Hello!
Thank you very much for taking the time to leave us a review.
We're absolutely thrilled to hear that your experience with us - from ordering through to delivery - was smooth and positive. It's great to know that your new mattress fits perfect and arrived right on time.
We hope you enjoy many restful nights ahead, and we truly appreciate you choosing us!
If you need anything in the future then please do get in touch.
Best regards,
Custom-Mattress
We have now purchased a second mattress…
We have now purchased a second mattress topper; not cheap, but beautifully custom made for Our caravan. We are very happy with the comfort they provide 😃
22 août 2025
Réponse de Custom Mattress
Hello!
Thank you so much for taking the time to leave us a review.
Thank you for coming back to us for a second mattress topper! We're delighted to hear it's bringing extra comfort to your caravan.
Your kind words mean a lot, and we hope you enjoy many more cosy nights ahead.
If you need anything in the future then please do get in touch.
Best wishes,
Custom-Mattress
Amazing service
Everyone who helped me through the process of selecting the correct mattress and keeping me up to date with delivery have been simply fantastic. I am very very happy with the mattress its comfortable and the exact size I needed.
I will be recommending them to anyone who needs a custom size mattress and I will use them again in the future if the need arises.
Thanks to the whole team
22 août 2025
Avis spontané
Réponse de Custom Mattress
Hi Chris!
Thank you so much for taking the time to leave us a review.
We're absolutely delighted to hear that you're happy with your new mattress and that our team could help you out.
Your kind words and recommendation mean the world to us! We look forward to helping you again in the future should you ever need us.
Best regards,
Custom-Mattress
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.