Custom Mattress Avis 

Really good service, good description on how to measure for new mattress.
Delivered on time.

Excellent service from start to finish.
Great quality product at an amazing price.

I was looking to order a replacement mattress for my daughter's bed. I found some companies selling them online but wasn't happy with the depth as most were under 13cm. So, I thought it would be best to order a custom size mattress as I already had the dimension as far as width and height was concerned and it was a simple replacement of a European Toddler bed mattress, size 80cm x 180cm. I first looked into 3 companies selling them online including efoam.co.uk and customsizebeds.co.uk and of course www.custom-mattress. I ordered a bespoke mattress with www.custom-mattress as it had good reviews on Trustpilot (although I am aware that Trustpilot gets paid by companies so it can be impartial or selective in publishing reviews at times).

The original order was correct with the dimension of 80cm x 180cm. Order was made on 11/03/2025. I received the mattress on 22/03/2025, size 81.5cm x 180.5 cm which was not what I ordered and clearly was bigger. Prior to and also shortly after placing the order I also clearly stated to them in bold that it was a replacement mattress and that my old mattress size was 80cm x 180cm. What concerned me most is that this company refuses to acknowledge the blunder they made and consider fixing it, instead, they were coming up with all sorts of reasons and excuses, even attempting to charge me £100 for taking the mattress back for reworking/delivery. They stated that in their terms and condition which they emailed me on the day of order it stated about some 2cm tolerance, however, I swiftly pointed out that the link never worked and even provided them a screenshot evidence of it. Think twice before ordering from them. Thankfully, I ordered it with a credit card so I have logged a Section 75 claim for it as the item is not as per order/described.

Speedy service and a helpful telephone query resolved quickly.

Ease of ordering

Fast and efficient service from start to finish, ordering 3 custom mattresses for our boat.

Great workmanship and great communication throughout great people to do business with very satisfied with the final product

Excellent service. Ordered a custom size mattress on Monday and it was delivered on the Saturday. Much quicker than the time frame given, which we are pleased about. Mattress looks good quality and feels comfortable. I like that I received a follow up email after my order, with a diagram containing the measurements for me to confirm it was the correct size before being made. Overall happy customer 🙂

Considering the complexity/shape and constant measurement changes of our bespoke mattress, the finished product was excellent, it fits like a glove into every bit of space in our campervan it was designed for. I would highly recommend this company as they have a 1st class service with a 1st class product.

First night in the motorhome with the mattress , climbed in to bed and immediately felt amazing I slept so well

The mattress I ordered was 20 cm with gel
It was made so well and delivered on time ready for my trip

Yes I would order again from this company really easy to deal with

Easy to order, very fast delivery and the mattress fits well. Great service and very reasonably priced.

Absolutely delighted with purchase of made to measure mattress for my camper van. Ordering process was simple and manufactured and delivered super fast. Many thanks to the team for the product and communication along the way.

Great service.
Wish we’d done it years ago, waking up with aches and pains a thing of the past.
Very happy with our new mattress.

Although it arrived slightly later than initially thought, it was only two days and the communication regarding this was excellent. Mattress is very comfy (memory foam, firm). Would highly recommend!

Took alot longer than we were told did not get good update just got told to wait

The mattresses we ordered are perfect.
Correct size and both are so comfortable.
The company were brilliant to deal with both by email and phone.
Would highly recommend.

Easy to order. Delivered on time. Very comfortable.

We had a custom made mattress made for our son's small box bedroom and it fit perfectly, really good quality would highly recommend this company