Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... Voir plus

Noté 5 sur 5 étoiles

The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... Voir plus

Noté 5 sur 5 étoiles

I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Imprimeur numérique

Écrit par l'entreprise

Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

147 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Serendipity

Used a Groupon voucher and was fairly easy to order. Although I asked for the picture to be landscape, it arrived portrait. But this has turned out to be a happy accident, as picture looks great. Excellent quality with bright true colours. Canvas feels very durable. Arrived extremely quickly. Would recommend.

24 février 2025
Logo de Custom koala

Réponse de Custom koala

Thank you very much for your kind review, Cherry! It's great to hear that you are pleased with the quality, colour and delivery speed of the canvas you received from us!

While it's good to hear that you are happy with the orientation of the canvas, even though it is not as specified, please do not hesitate to contact us with any issues in future.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery
Excellent quality

17 février 2025
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this great five star review, Debbie. We're very pleased to hear that you were happy with the delivery speed and quality of your order.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

The best!

Great quality, size and price,
I will buy it again!

13 février 2025
Logo de Custom koala

Réponse de Custom koala

Thank you very much for taking the time to leave us this review, Hadassa, we really appreciate it!

It's great to hear that you were happy with the quality and price of our canvas and we look forward to helping you create more great custom products in the future.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Excellent quality

The photograph I sent you was reproduced perfectly and the cushion material is excellent quality. Thank you very much

12 février 2025
Logo de Custom koala

Réponse de Custom koala

Thank you very much for leaving us this great review!

We're really pleased to hear that you were happy with the cushion you received from us and the amazing print quality we always strive to provide our customers!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Small cushion

I ordered a small cushion. The quality was good and it was delivered quickly.

12 février 2025
Logo de Custom koala

Réponse de Custom koala

Thank you Louise, for this great five star review on our cushions!

It's wonderful to hear that you were pleased with the quality and delivery speed of the product you received from us!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Canvas Prints

Great quality product. Great value and excellent service.

10 février 2025
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this great five star review, John!

We're very pleased to hear that you were happy with the quality and price of the canvas you ordered with us.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Brilliant loved it

30 janvier 2025
Logo de Custom koala

Réponse de Custom koala

Thank you very much for taking the time to leave us this 5 star review, Tracy!
We're really pleased that you were happy with the products you received from us!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Absolutely beautiful personalised…

Absolutely beautiful personalised cushion⭐️⭐️⭐️⭐️⭐️

6 février 2025
Logo de Custom koala

Réponse de Custom koala

Thank you very much for taking the time to leave us this feedback on your personalised cushion Margaret!

It's great to hear that you were so happy with the cushion you received from us.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Good quality & fast

Good quality items, easy ordering process, fair prices & very fast delivery, have used several times & would recommend.

16 janvier 2025
Logo de Custom koala

Réponse de Custom koala

Thank you very much for taking the time to leave us this great review!

We're really pleased to hear that you're happy with our customer friendly ordering and the quality of our product range! We really appreciate your feedback!

Best Regards
Custom Koala Team 🐨

Noté 1 sur 5 étoiles

Their ‘no response’ to three emails…

Their ‘no response’ to three emails over 5 weeks and and counting….. leads me to give them this one star.
Causing me timing problems with Groupon, that lost me a rightful refund.

8 janvier 2025
Logo de Custom koala

Réponse de Custom koala

Hi Julie,

Thank you for taking the time to leave us your feedback, and we’re truly sorry for the frustration caused. Over the Christmas period, we experienced an issue with our email system, which unfortunately meant that some messages didn’t come through to us. It looks like your emails may have been affected by this problem, and we sincerely apologise for the lack of communication.

We’ve now resolved the issue, and we’d love the chance to help you with your situation. Please reach out to us again at hello@customkoala.co.uk or through our contact form on the website, and we’ll prioritise resolving this for you as quickly as possible.

Once again, we deeply regret the inconvenience caused and appreciate your patience.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Canvas

Customer services very good to deal with and canvas was really nice. So all round happy experience

7 janvier 2025
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this great review Mrs. E!

We're really pleased to hear that you were happy with the canvas you received and the service our team were able to provide!

Best Regards
Custom Koala Team 🐨

Noté 1 sur 5 étoiles

Non existent customer service!!!!! …

I have been trying to contact customer service for the past few weeks and not had one response. The one canvas I received was lovely, however I was hoping to get the other 3, I’ve received no responses through email or through their website form!

10 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Hi Vicky,

I’d like to start by sincerely apologising for our lack of communication. Unfortunately, we encountered an issue with our email system and were unaware of the problem until we saw your review after returning from the New Year break. I am truly sorry that this caused a delay in us responding to you and addressing your concerns in a timely manner.

After investigating your order, I have responded via email, but I’d also like to clarify here. You should have received individual discount codes from Groupon for each canvas you purchased. These codes can be viewed through your Groupon account or you can contact Groupon directly. Please note that each code can only be used for a single order and cannot be combined, which is why you weren’t able to use the same code to purchase all four canvases.

Unfortunately, we’re unable to process the additional three orders on your behalf, as this is not a service we’re able to offer. However, you should be able to place the remaining three orders once you retrieve your remaining discount codes from Groupon.

At Custom Koala, we always strive to deliver the best products and services for our customers, and I deeply regret that we fell short of this standard in your case. Please don’t hesitate to reach out if you have any further questions or need additional assistance.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

The cushion is of beautiful quality and…

The cushion is of beautiful quality and the photo print on it too, a fantastic Xmas gift x

11 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this amazing review, Amanda!

It's great to hear that you were pleased with the print quality of your cushion - we hope whoever received it for Christmas liked it as much as you!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Glass worktop saver personalised

I purchased a personalised worktop saver,it was delivered two days later,and the quality is amazing,it was a very old photograph yet it came out perfect,I’ve since purchased another 6 for xmas gifts, the service is excellent so was delivery, I wouldn’t hesitate in using this company again, my friend liked hers so much she bought some too,thank you custom koala for making xmas shopping so easy and stress free, 5 stars from me,and I don’t usually leave reviews

5 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this amazing feedback!

It's really great to hear that you (and your friend!) liked our custom printed glass chopping boards and that their quality exceeded your expectations.
We really appreciate your review and we're glad to have helped make your Christmas shopping a little easier!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Absolutely gorgeous faux suede cushion…

Absolutely gorgeous faux suede cushion with our dogs on. Fantastic from ordering to delivery

10 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you for your kind review Tracy!

We're really pleased to hear that you were happy with the quality of the faux suede cushion you received from us and the speed of delivery!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

The picture ,was beautiful

The picture ,was beautiful, frame finished it off , the only bad thing ,was the packaging was damaged

3 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this review Lesley.

We're pleased to hear that you were happy with your framed canvas and thank you for letting us know that the packaging was damaged during delivery - if this caused any issues for the product itself, please don't hesitate to get in touch.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

The canvas turned out beautifully and…

The canvas turned out beautifully and is very nice. It is a Christmas present for my brother and his wife and I’m sure they are going to love it very much. The colour is beautiful and it looks great.

2 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you very much for taking the time to leave us this great review!

We're really pleased to hear that you were happy with the canvas you received from us and we hope your brother and his wife love it too!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Delivered quickly and good price with…

Delivered quickly and good price with Groupon deal.

10 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you for leaving us this 5 star review, Graeme!

It's great to hear that you were happy with the delivery speed of your order and our amazing prices when purchased through Groupon!

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Software was easy to use

Software was easy to use. The resulting was very good. Exactly as the photo. Delivery was very quick and well packaged.

5 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this great feedback, Carol!
We're very pleased to hear that you found our website easy to navigate and that you were happy with the product you received from us.

Best Regards
Custom Koala Team 🐨

Noté 5 sur 5 étoiles

Double sided faux suede cushion great …

Double sided faux suede cushion great quality , picture quality really good even though when placed said photo not up to standard still arrived very clear

4 décembre 2024
Logo de Custom koala

Réponse de Custom koala

Thank you for taking the time to leave us this great review TC!

We're really pleased to hear that you were happy with the quality of the image on your double sided cushion!

Best Regards
Custom Koala Team 🐨

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus