Custom Tahiti Travel Avis 66

🌴🌺Hi Tahiti Travel I definitely put 5 🌟🌟🌟🌟🌟stars I recommend and I hope one day I could get paid and have a chance to go back to Tahiti and see my Family 😊😍❤

Glad I had trip insurance! Karma will get them for sure. They have a cool $15k if my money that was never sent to the 3rd party for the bookings. I feel for anyone that can’t get their money back.

they removed my original review so here it is again :) :) :)

Custom Tahiti went out of business 4 days prior our departure. They cashed our check happily a month before and then canceled all our confirmed reservations 24h before departure to our wedding in Bora Bora. The money they got back from the canceled reservation "blank" . Chances that we see our money are little. The fact how they handled the situation ("the business just simply failed") is unacceptable. They not just "blank", they also destroyed our dream of getting married in Bora Bora. We are going to continue researching this and file as many claims as possible till we see results.
Edit: had to change my post because trustpilot will not let me write what really happen with my money. Guess someone at custom tahiti is still reading these post and complaining about facts that actually happen.

My wife and I had trip planned for our 20th anniversary; we contacted Custom Tahiti Travel for this once in a lifetime opportunity; we put a $3500 deposit down in June of 2018; my wife and I were in Scotland when we got the news that the company closed shop and was filing for bankruptcy; as of the moment, we have gotten our deposit back because we used a credit card, but there is a caveat; the refund is pending review with our cc company. I spoke with their attorney and all I was told to do was go to our cc company and advise them of what happened and they will provide a letter if needed; we got the letter but it was more of a too bad, so sad type of letter. we were contacted by the company they were doing business with in Tahiti advising us that they still had our reservations but can I trust them; you don't hold a reservation without getting money and now, we are not planning anything until the dispute with the cc is resolved. Thanks Custom Tahiti; karma is gonna catch you big time.

Operations suspended. Payments accepted and no refunds issued through travel agency or law office. Dreams crushed, two years of planning, trust instilled in the company, no explanations, no response to where the money is. The company apologizes, but has not proposed a resolution.

We really enjoyed our trip to Moorea and Bora Bora. We would recommend Custom Tahiti to anyone wanting to plan a trip there.

We were suppose to travel to Moorea and Bora Bora next month for our 10 year anniversary. Received an email on Oct 2 that they have gone out of business and all our reservations have been canceled. We paid them in full 3 weeks ago and unfortunately may never get the money back. For those that are still wanting to go on their trip, we have located the island company Custom Tahiti travel used to book our hotel, ferry, and inter island flights and luckily they have NOT canceled our trip and were willing to deal with us directly. If you would also like to investigate this, the company is called Tahiti Nui Travel. We spoke to Lorna and her email is lorna.moureu at tahitinuitravel . pf

Received this email from them today- We regret to inform you that, effective October 1, Custom Tahiti Travel has suspended its operations. All currently booked trips are canceled. Custom Tahiti Travel will not be able to honor any of the current bookings.

Our experience with Custom Tahiti in planning our French Polynesia vacation were mostly good, with a few minor hiccups along the way. We were always very happy with the quick responses from the staff we interacted with. E-mails and itineraries detailing our plans were sent regularly, but they are clearly cut/pasted from customer to customer, and there was almost always an error or two that would need clarification. It seemed that initially the agency forgot to book our business class airfare, although this was taken care of within a few days of when we voiced our concerns. Most of the other errors were minor: a date or time carried over from another itinerary that clearly didn’t match our trip. We were disappointed when we arrived in Moorea that the individual who greeted us immediately sent us to stand in a line to turn in our resort transfer vouchers. What the line is really for is to wait your turn for a sales pitch for tours. We certainly didn’t appreciate this added inconvenience when we had already booked our tours ahead of time. What we were hoping for in booking our trip through an agency specializing in Tahiti travels was to avoid any unpleasant surprises along the way. I will say that I wished we had been given a better understanding of Bora Bora and how things operate there, as this particular part of our trip was problematic. While it is clear that you have to use boat shuttles to get back and forth to the main island, it never occurred to us that this was a significant issue to plan around. Shuttles are only offered at specific times, and the ride is about 20 minutes each way. So, although we had booked a sunset tour on the day of our arrival in Bora Bora that was scheduled to depart at 4:30, we weren’t able to make the tour because we weren’t even able to check-in at the resort until 3:00. We would have had to take a boat shuttle from the resort 2-1/2 hours ahead of time to make the tour, and after returning from the tour, we would have had to wait nearly 2 hours again for the first available boat shuttle back to the resort. So, a 2-hour tour, for example, quickly becomes a 6+ hour event. Dinner on the main island had similar drawbacks. If the agency had explained this more carefully, or asked us to adjust our dinner/tour reservation times to coordinate better with boat shuttles, we would have enjoyed our time on Bora Bora far more. Again, we trusted an agency specializing in this region with the hope of avoiding these types of problems. At the third resort we visited, Le Taha’a Resort (which was lovely), the resort also did not provide some of the extras that had been ‘included’ with our package (no drink vouchers, no spa voucher, etc.). Minor issues, obviously. All in all, we had a lovely trip. The transfers, resorts and tours were booked as promised, and the beautiful destination was all we’d imagined.

Every detail, from airport pickups to in room champagne, was absolutely perfect. Transfers between islands have been seamless. The additional tours suggested have been beyond incredible and worth every penny. Our agent was fantastic to work with and always quick to respond despite time zone differences. I would not hesitate to use this company again!

Working with Jackie (and the rest of the agents) with Custom Tahiti Travel was an absolute pleasure and made this dream 20th anniversary trip simply amazing. They were prompt when questions were asked and completely spot on with all of their recommendations.

The Four Seasons Bora Bora is paradise on Earth. Do yourself a favor and make this a must on your bucket list.

We will be going back and we will use Custom Tahiti again.

The whole trip was incredible! The flights were easy to navigate through. Once we made it to Bora Bora, checking in to the hotel was so simple and Sofitel Motu staff were all amazingly kind and helpful!!! We didn’t want to leave, we loved it so much! I definitely would use CustomTahiti again because of how wonderful this whole experience for our honeymoon was.

This customized trip exceeded our expectations. Thanks to Stewart for his help in our planning. We stayed in the Hilton on Moore. Our only change would not to book a room with the plunge pool. Ocean is so beautiful you do not need it.
In Bora Bora we stayed at the Conrad OTW. It was amazing. Be aware however that food is very expensive and the water taxi cost $15 each during the day. Make sure it is included with any of your activities. This truly was a trip of a lifetime.

Made our Bucket list come true. So thankful for a stress free experience in paradise.

My husband spent a substantial amount of time searching for the perfect honeymoon. My only requirement was that it include an overwater bungalow. In doing his research with a variety of companies he decided to go with Custom Tahiti travel and the trip was amazing! It was truly a dream vacation. Having all the stays, transfers and some activities and meals planned was so stress free! We hope to go again and check out some different islands and will definitely use them again. Thanks for the most unbelievable honeymoon ever!

I travel often and rarely use travel agents, but have to say it was the best choice for our trip to French Polynesia! Jackie was so informative, gave great recommendations, and always replied to questions quickly during the planning process. Our trip was absolutley perfect and I would recommend Custom Tahiti Travel to anyone looking for the perfect trip to Bora Bora!

Custom Tahiti did an awesome job organizing our trip. Everything was taken care of from car rides to flights to excursions. They were able to recommend the best excursions and hotels. Would definitely recommend to anybody!

Very good experience and customer service all the requests I made were realized. I would recommend them for anyone who plans on travelling to French Polynesia!

We enjoyed a wonderful visit to Vahine Island and Bora Bora with the help of Custom Tahiti. I told them what we want, and they put together a great package so we didn't have to worry about anything, and included was a snorkel trip and lovely dinner as a gift. My emails were answered promptly, even on a week-end, and everyone involved was courteous. Highly recommended.

We worked with Stewart at Custom Tahiti Travel to plan our February 2018 honeymoon. From the outset, Stewart was extremely responsive, listened to our wants/needs, made several adjustments to help us craft exactly the trip we were looking for, and provided great advice on all aspects of our trip. The information they provide throughout the entire planning and prep process is thorough and helpful. Our trip came off smoothly, and whatever minor issues came up (e.g., weather-related), it was great to have local contacts to help us work them out. I found the rates to be competitive, and definitely worth it for the service and peace of mind knowing that our plans were put in place by experts with a lot of experience. (I consider myself a planner, and this was the kind of trip I was glad to not have tried to "go it alone.) Would highly recommend!