Really good service. Same day fixing of my bike. Friendly and knowledgeable. Would recommend.
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Lisez les avis des autres
Overall handling of my no-win no-fee damages claim for injury following a collision with a car was not too bad. I found Cycle SOS from an internet search for a local firm but my claim was handled by S... Voir plus
I got knocked off my bike and broke my lower back and pelvis, I started a claim with Cycle SOS as the other party involved refused to replace my Bike that was written off. After an ongoing case and s... Voir plus
It took nearly 3 years and seemed long winded and complicated process but we could not have done it without the excellent work of Fletchers. They kept us upto date all the time and you felt as if they... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cycle SOS ‘The Cyclists National Helpline’ is made up of a highly trained team of specialist personal injury cycling lawyers that help injured cyclists recover compensation following an accident. As part of Fletchers Solicitors we are backed by a wider team to be able to support our clients getting successful results.
Cycle SOS
Écrit par l'entreprise
- Over 30 years representing injured cyclists
- We handle many serious injury cases for cyclists and our 30 years experience gives us the expertise to win them.
- Our team are cyclists themselves
- Our sympathetic and approachable team have the necessary understanding to really help cyclists that have been injured following a collision/ accident.
- We can recover other financial losses
- We provide access to medical assistance and physiotherapy to help get our clients back on their bike as soon as possible. We also help recover any earnings lost as a result of the accident to relieve some of the financial burden an accident can cause.
Coordonnées de contact
St James’ Tower, 7 Charlotte Street, M1 4DZ, Manchester , Royaume-Uni
- 0808 100 999 5
- enquiries@cycle-sos.co.uk
- cycle-sos.co.uk
4,6
Excellent
54 avis
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Really good service
Really good service. Same day fixing of my bike. Friendly and knowledgeable. Would recommend.
17 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Cycle SOS
Hi Jurgita-Charlie
Thank you for taking the time to leave this five star review.
It's great to hear you found our team friendly and empathetic.
Best wishes as your case moves forward.
Paul
Excellent communication delivering…
Excellent communication delivering above and beyond customer service , professional , prompt whilst actively listening to gain a very positive experience and outcome , Thank you
27 juin 2025
Avis spontané
Réponse de Cycle SOS
Hi Tracy,
Thank you for your kind words! We’re delighted to hear that you were happy with the way we handled your case. Should you ever need our assistance again, we’d be more than happy to help. Wishing you all the best! - Kelise
Promising start but disappointing experience overall
Initial conversation was positive, polite and professional and was I advised there was a "reasonable" chance of success with my claim.
I was sent a 42 page agreement to review which I had to get amended on several occasions due to inaccuracies recorded by the call handlers. At one point I was told "not to worry" about the accuracy of the claim details, as that would be sorted as my claim progressed - this is despite it being a legal document and it was made clear in the early pages of the agreement to ensure everything was indeed accurate!
I received almost daily phone calls, text messages or voicemails hastening me to sign the agreement (despite being valid for around a month) and I had to advise on several occasions I would review at the weekends when I had more time available to do so.
I was advised I would be able to confirm and expand on all the claim details with a legal expert...but I never spoke to any legal expert, as they decided not to pursue my case within around an hour or so of downloading the photographic/CCTV I had submitted, and I was not given any opportunity to provide further info/evidence which may have changed their decision to proceed.
Overall a somewhat disappointing and unsatisfactory experience.
30 avril 2025
Avis spontané
Réponse de Cycle SOS
We’re sorry to hear that you’re unhappy with your experience. We appreciate how frustrating it must be when a claim cannot proceed, and we want to assure you that our decision was not taken lightly. We take the time to gather all the necessary evidence before making a final decision on a case. This is to ensure we provide the most accurate assessment possible. Unfortunately, after reviewing the evidence, we determined that we were unable to proceed with your claim. We do appreciate your time, and if you would like further legal advice, we recommend seeking guidance through The Law Society, who can help you find alternative support. If you’d like us to look into this further, please feel free to email us directly at CustomerTeamNew@fs.co.uk with more details. .
After having a cycle accidenth was…
After having a cycle accident which was not my fault. Rang cycle SOS and put me in touch with fletchers solicitors who took on my case the team was professional and friendly would keep me updated with how things are going. Nearly a year on gets to call to say that i have a settlement figure. I agreed and took it was totally shocked with the offer i would recommend them to anyone thank you guys for helping me
19 mai 2024
Avis spontané
Réponse de Cycle SOS
Hi Simon and thanks for writing such a positive review!
We're so pleased that your case was resolved within a year and that you found the team professional and friendly. We are always sure to let our clients know what is going on at every stage of the process.
Good luck for the future!
Paul
Successful outcome taking a local Authority to Court after riding in to large potholehole
It took nearly 3 years and seemed long winded and complicated process but we could not have done it without the excellent work of Fletchers. They kept us upto date all the time and you felt as if they were in your coner, providing support, expert knowledge and empathy. Finally leading to a successful conclusion I can only recommend them. Sue Dutton
21 février 2025
Avis spontané
Réponse de Cycle SOS
Hi Steve,
We are so pleased to hear that you had a positive experience with us. We understand that the process can be lengthy and complex, and we appreciate your kind words about our team's commitment to keeping you informed and providing support throughout. We strive to provide our clients with the best possible service, and we're glad that our team was able to help you achieve a successful outcome.
Kind regards,
Kayleigh
Absolutely spot on
Absolutely spot on , my life was made easy with the help from fletchers solicitors especially every one from the team where great but special thanks to Yasmin kilpatrick, who dealt with my case . they were true to there word and I recieved my payout. At the start I was given a estimate on arrival of payment and it was bang on date. Nothing bad to say at all.
18 mars 2024
Avis spontané
Réponse de Cycle SOS
Hi,
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with Cycle SOS. Providing excellent service and support to our clients is always our top priority, and we're delighted that Yasmin Kilpatrick and the rest of our team were able to assist you effectively throughout your case. Your satisfaction means the world to us, and we truly appreciate your kind words. If you ever need assistance in the future or know someone who does, please don't hesitate to reach out. Thank you again for choosing Cycle SOS!
Best wishes,
Kayleigh
David was always helpful whenever I…
David was always helpful whenever I raised a query. His response time was very good and he would always take the trouble to explain anything I asked. His calm & professional approach throughout the whole process help me immensely . I cannot fault the service I received and would not hesitate to engage their services again should I ever need them.
A big thank you to David and his team for being there when they were needed
23 mai 2023
Avis spontané
Réponse de Cycle SOS
Hi,
Thank you ever so much for taking the time to share your experience with CycleSOS! We're delighted to hear that David provided such helpful assistance, with a prompt response time and a willingness to explain everything thoroughly. It's fantastic to know that his calm and professional approach made a positive impact on your experience with us. We greatly appreciate your kind words and your trust in our services. Should you ever require assistance again in the future, David and the team will be here to help. Thanks again for choosing CycleSOS!
Best wishes,
Kayleigh
Great company
Taken care of me throughout the case. Constant communication, and advice. Great company. Thanks again Martin p
1 mars 2023
Avis spontané
Réponse de Cycle SOS
Hi Martin,
Thank you for your fantastic 5-star review of Cycle SOS. We're thrilled to hear that you had a great experience with us and that we were able to take care of you throughout your case. Constant communication and providing helpful advice are key aspects of our service, and we're delighted that you appreciated these efforts. Your satisfaction means a lot to us, and we're grateful for your kind words.
Best regards,
Debbie
RTA Cycle
Great cooperation throughout,
Great outcome
Advised for the best outcome
Thanks to diane for handling my claim and anyone at fletxhera who was involved to
12 janvier 2024
Avis spontané
Réponse de Cycle SOS
Hi Anthony,
Thank you so much for your kind words and the 5-star review! We're thrilled to hear about your positive experience with Cycle SOS.
We're glad to know that you found the cooperation throughout the process to be great and that the outcome of your claim was satisfactory. Our team works hard to provide excellent service, and we're pleased to hear that Diane and the team contributed to your positive experience.
If you ever need assistance in the future or have any questions, feel free to reach out. Your satisfaction is our priority, and we appreciate the trust you placed in us.
Best wishes,
Kayleigh
Brought my case to a successful conclusion
I was knocked off my bike by a driver who didn't see me. After I called the incident line on the back of my Cycling UK card, Fletchers picked up my case, and dealt with it in a very professional manner, with lots of updates and brought it to successful conclusion. I would definitely recommend them and would use them again if I was involved another unfortunate accident. Many thanks to every one at Fletchers who helped me with my case.
22 octobre 2023
Avis spontané
Réponse de Cycle SOS
Hi Mike,
Thank you for taking the time to share your experience with Cycle SOS. We're sorry to hear about the unfortunate incident that led you to seek our assistance but are grateful for the opportunity to support you through the process.
Your recommendation means a great deal to us, and we're thrilled to know that you found our services professional and effective. Providing timely updates and ensuring transparency throughout the case are key aspects of our commitment to our clients, and we're delighted that we could bring your case to a successful conclusion.
Your kind words are truly appreciated, and we want to express our gratitude for choosing Cycle SOS. Should you ever need assistance again or have any questions, please don't hesitate to reach out. Wishing you safe and pleasant rides in the future.
Many thanks,
Kayleigh
Supportive, Open and Attentive
When you're involved in an bicycle accident, especially one you have no memory of, you ask yourself if it was your responsibility. Fletchers supported me from day one. They explained the process in an open manner and they collated all possible information their experience showed mattered from me and from the emergency services (even the Met Police - notorious for their slow responses). They were attentive, being sure to follow up on even the smallest of throwaway comments. I highly recommend.
31 août 2023
Avis spontané
Réponse de Cycle SOS
Hi Warren,
Thank you for taking the time to leave a glowing 5-star review of our Cycle SOS. We genuinely appreciate your feedback.
Our team is dedicated to providing our clients with the best possible service. We understand that navigating insurance claims can be a stressful experience, which is why we make it our priority to ensure a smooth, hassle-free process.
We are delighted to hear that we were able to meet your expectations and provide you with a positive experience.
Your feedback is highly valuable to us, and we will utilize it to enhance our services continually.
Our team of experts is always available to offer support and guidance.
Thank you again for choosing the Cycle SOS.
Best wishes,
Kayleigh
Well handled
Easy to cooperate with the solictors. Fully satisfied with the result.
13 avril 2023
Avis spontané
Réponse de Cycle SOS
Hi Jekims,
We are so grateful to hear your lovely 5 star review and feedback. We are so pleased that you are satisfied with your result after dealing with our wonderful team here at Cycle SOS.
Thankyou once again for using our service, and if you ever need us again in the future, please do not hesitate to contact us.
Kindest regards,
Amy
Excellent service
I'm really pleased with the service. I had a car t-bone me at a junction and cycle SOS / Fletchers Solicitors done all the work for me in what was a stressful time.
7 novembre 2023
Avis spontané
Réponse de Cycle SOS
Hi Kevin,
I am so pleased that we were able to provide you with a 5 star service here at Cycle SOS. We truly try to take away the stress for our clients when making a claim as we understand after what you have been through, it is the last thing you need.
We are so pleased that we took some of the stress from you and were able to make this difficult period a little easier.
Thankyou so much for this kind review and thankyou for using our service, if there is anything further we can do to assist in the future, please don't hesitate to get in touch.
Kindest regards,
Amy
Cycling accident involving a vehicle
Fletcher's Solicitors made everything about my compensation claim easy and clear. They were also alot quicker with things than I thought they would be. They were so prompt with communications and actions that it was actually me that slowed things down as I dont check emails so often.
I recieved a very satifactory compensation award, especially as I wasn't convinced I would get any pay out at all due to the nature of the accident.
i.e no hospital and police report. Just ambulance crew report and cctv footage.
I had an altogether positive experience with Fletcher's Solicitors and recommend anyone considering making a claim for a cycling accident involving a vehicle to employ their services.
9 octobre 2023
Avis spontané
Réponse de Cycle SOS
Hi John
Thank you so much for this great 5 star review and recommendation it's really appreciated.
It's so lovely to read your comments regarding our customer service, particularly the communication and we were delighted to be able to assist you with your claim despite what you felt was inadequate supporting evidence.
If you are in need of our services again in the future please do not hesitate in contacting us.
Best Wishes
Cycle SOS
Great service throughout the entire…
Great service throughout the entire process, including prompt responses and clear paperwork that made the whole thing straightforward. Fully recommend.
27 octobre 2023
Avis spontané
Réponse de Cycle SOS
Hi Mike
Thank you so much for leaving this great 5 star review and recommendation for Cycle SOS. I have passed your kind words of gratitude onto the team here who will be delighted to read how happy you were with the service provided.
If you should find yourself in need of our assistance again, please do not hesitate in contacting us.
Best Wishes
Cycle SOS
cool calm and helpful
The executive handling the case was cool, calm and very helpful.
16 septembre 2023
Avis spontané
Réponse de Cycle SOS
Hi Richard,
Thank you so much for this amazing 5 star review of Cycle SOS, we really appreciate it.
We are delighted to hear how the handler has been able to help and assist you with your claim. We appreciate the trust during this difficult time are we're so glad we have been able to help you with this.
Please do not hesitate in contacting us if you need anything further,
Best Wishes
Cycle SOS
Great service thankyou
30 avril 2023
Avis spontané
Réponse de Cycle SOS
Hi Del,
Many thanks for this great 5 star review and your comments. it's really appreciated.
We are very happy that you have received such great service and we thank you for your time writing this review.
If you are in need of our services again in the future please do not hesitate in contacting us.
Best Wishes
Cycle SOS
Bit sceptical at first but need not…
Bit sceptical at first but need not have been worried my case was handled quickly and professionally
16 mars 2023
Avis spontané
Réponse de Cycle SOS
Hi Alan,
Thank you so much for taking the time to leave your comments and a 5 star review.
We are delighted to have been able to assist you quickly and professionally and can understand it may be difficult making that first call to ourselves.
We wish you all the best for the future and if we can ever be of assistance please do not hesitate to contact us.
Best wishes
Kayleigh
Highly recommended
Kept me informed every step of way as to what was happening and what needed to be done they where very professional and helpful would highly recommend.
16 février 2023
Avis spontané
Réponse de Cycle SOS
Hi Angela,
Many thanks for this great 5 star review and recommendation it's really appreciated. It's lovely to read your comments regarding our customer service and we were delighted to be able to assist you with your claim.
If you are in need of our services again in the future please do not hesitate in contacting us.
Best Wishes
Cycle SOS
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