Cycle King - Hawk Cycles Yardley Avis 89

TrustScore 4.5 sur 5

4,5

Coventry Road 1781-1793, B26 1DS South Yardley, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited Cycle King on Saturday 7th March as we were looking to buy a bike for our 9-year-old daughter. Alan was extremely helpful and took the time to talk us through several options without any p... Voir plus

Noté 5 sur 5 étoiles

All the staff know their stuff, very professional and polite. Friendly and helpful and honest. Very good prices and great selection of products. I would give more stars because they really deser... Voir plus

Noté 5 sur 5 étoiles

Impressive service from Hawk Cycles. We purchased my son's bike last October and unfortunately the brakes were not working properly. 10 minutes at Hawk Cycles they had repaired the fault free of... Voir plus

Noté 2 sur 5 étoiles

The member of staff who served me was curt to the point of being rude. I was disappointed that after being told that my bike would be fully built I found it was only about 60% built, perhaps they... Voir plus


À propos de l'entreprise

  1. Centre récréatif

Écrit par l'entreprise

Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.


Coordonnées de contact

  • Coventry Road 1781-1793, B26 1DS, South Yardley, Royaume-Uni

  • 0121 742 3332

4,5

Excellent

TrustScore 4.5 sur 5

89 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 21 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

I would highly recommend Cycle King — you won’t be disappointed.

Visited Cycle King on Saturday 7th March as we were looking to buy a bike for our 9-year-old daughter. Alan was extremely helpful and took the time to talk us through several options without any pressure to buy.

Once we made our decision, we were told the bike would be assembled and ready to collect the following day, which was very convenient.

The price was excellent and the customer service was outstanding. We will be returning to buy a helmet and again in July to purchase a bike for our son. I would highly recommend Cycle King — you won’t be disappointed.

7 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

sarcastic, dont care staff

gears were jumping on the bike i had bought off them, took it into coventry road, yardley , he had a 10 second look and said he cant see anything wrong with it, take it for a ride, i said that i had rode it up here and they are jumping into different gears, he then said, if you had bought a thousand pound bike off us, instead of a cheap one, you wouldnt have these problems, you get what you pay for,,,,my advise is, dont buy from hawk cycles, very poor customer service, and dont care attitude staff

2 juin 2025
Avis spontané
Logo de Cycle King - Hawk Cycles Yardley

Réponse de Cycle King - Hawk Cycles Yardley

Good afternoon Claire,

Thank you for your email.

We have reviewed the CCTV footage from your partner’s recent visit to the store. Based on our review, we found no evidence to suggest that the team acted unprofessionally or failed to provide a good standard of service.

The team took the time to discuss the concerns raised, including how much use the bike had received and the specific issues being experienced. Our mechanic promptly placed the bicycle on the workstand and carefully ran it through all gears. No faults were identified during this inspection.

The team then explained the option of booking a full gear service at a cost of £21, at which point we could also road test the bike. Your partner declined this, stating that there was "no point if it wasn’t going to change anything." Your partner also referred to the bike as “crap,” despite it performing correctly during the check. At no time did the colleague say that purchasing a better bike would result in no problems on the video.

While we are sorry to hear that you felt the service fell short of expectations, having reviewed the footage in full, we are confident that the team acted professionally and appropriately throughout the visit.

Should you wish to book the bike in for a service or discuss anything further, we would be happy to assist.

Kind regards,

Customer Support
Cycle King & Hawk Cycles

Noté 5 sur 5 étoiles

David

David - really helpful professional service. These people genuinely interested in helping me choose the right bike at the right price (as oppose to trying to get as much money off me as possible)

22 mars 2025
Noté 5 sur 5 étoiles

Best bicycle shop around.

All the staff know their stuff, very professional and polite. Friendly and helpful and honest.
Very good prices and great selection of products.
I would give more stars because they really deserve it.
Highest recommendation to all future customers looking for anything bicycle related.

WELL DONE TO ALL STAFF

14 janvier 2025
Noté 4 sur 5 étoiles

Cycleking yardley

Made an order for click n collect although goods took a while to come. I was pleased with there communication.very professional and informative.overall a good experience and will continue to use.

20 août 2024
Noté 5 sur 5 étoiles

I took my grandson's bike to Hawks…

I took my grandson's bike to Hawks Cycles in South Yardley this weekend to replace a part of the gear system which we thought was broken and needed replacing.
It transpires that the part was not broken but had been fitted the wrong way around by a major bike retailer.
The team at Hawks cycles could easily have charged me the full price for carrying out the replacement works but did not.
I was very impressed with their honesty and friendly approach to their customer service
Thanks

7 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Dreadful and the manger extremely…

Dreadful and the manger extremely condescending . I bought an expensive bike for my grandson. It was built by the shop. The front wheel fell off the day after delivery. The bike stand was fitted too close to the back wheel and rubbed the tyre. The chain came off completely.the seat repeatedly came off causing my grandson to fall off the bike. In returning the bike to the shop we were refused a refund despite what is recorded on the website as they believed the bike had been scratched the bike should be checked everyday to make sure all nuts and bolts are tight.i have shopped at Hawkes cycles doe or ably 20 years …..no more

22 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Im 42 years of age and my parents…

Im 42 years of age and my parents brought my bikes from Here growing up and now im buying my children's bikes from here . Excellent service and bikes are fantastic quality wouldn't shop anywhere else

26 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Took my daughter’s bike to be put…

Took my daughter’s bike to be put together. Met by the manager Alan. He was very helpful and polite. Picked bike up an hr later, with a smile and a thank you for using us. I will be sure to let my friends know to go to this shop. Thank you very much for your kindness and support.

25 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Ordered two children bikes in the morning collected built by the afternoon. Thank you again

8 avril 2024
Noté 5 sur 5 étoiles

Excellent service

Excellent service when we went to size up some bikes and again over the phone and on collection. Easy ordering online and bikes built on time. Thanks

30 janvier 2024
Noté 5 sur 5 étoiles

Excellent service

Quick, polite and excellent service. I was especially pleased that Cycle King & Hawk Cycles built the bike free of charge and gave me free choice of when to pick it up.

11 septembre 2023

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