Cyprus Villa Retreats Avis 

We stayed at villa Raphael for October half term 2023 through Cyprus villa retreats. The villa was perfect, great set up for children with everything we needed included. They are a very responsive company and sent someone straight away when we needed the pool to be warmer and a couple of issues fixed. They also gave us great advice on the best beaches and restaurants. We are already looking at coming back next year to stay at a villa through Cyprus villa retreats as we had such a good experience.

Amazing villa. Everything provided for a comfortable stay in Coral bay. Lovely outdoor pool. All amenities that you would ever need. We had such a lovely 10 days. Would definitely return.

We stayed in the gold standard Villa Cleopatra. The villa was enjoyed by all predominantly because of the outside area and location by the sea but we had a few issues with the villa overall. Firstly, the villa is very tired. There are chips of paint missing around the whole villa, the white leather sofa is not so white anymore and the villa feels dated. When we brought up the issues of wear and tear to the welcoming lady on the first day she said oh yes lots of wear and tear that’s just what happens. The pool also feels old, there are missing tiles throughout the pool and a green scum line running around the edge of the pool. The pool lights were not working correctly and despite the efforts of the maintenance people who were quick to respond they could not be fixed and so we felt that we had no alternative but to ask for the lights to be turned off - this was a pity.
It did not feel gold standard at all. The villa sleeps 10 adults , however there is not one seating arrangement in the whole villa that seats 10 people, we had to cram in 10 people on the outside table, not very comfortable. None of the outside furniture is as pictured on the website including the roof terrace which was sparsely furnished, it looks completely different from the photographs

The double bed in the master bedroom was missing a slat and led to very uncomfortable sleeping. In general, all the beds are old with thin mattresses and are not comfortable . Overall, the villa needs some attention and work to bring it to gold standard as advertised by CVR.

From the moment we booked, the customer service was excellent. We booked for 6 adults and 6 children. The villa we booked was stunning, and had ample space for everyone. The pool was perfect, and looked just like the photos! It even had a jacuzzi! There were ample sun beds and beach towels for everyone. There was also a shaded seating area in a grassed section of the villa with a BBQ we also made good use of.

The villa was surrounded by trees affording us full privacy, as well as being beautiful.

Our villa had three floors, and lovely views.

All bar one bedroom had an en suite, and the place was so large we never felt on top of each other.

When we had an issue with the hot tub, I emailed at around 10pm, and an engineer was with us at about 8am the following morning to fix the issue.

Our villa had ample parking inside the gates, had a pool table and a ping pong table which we've all enjoyed massively.

Cyprus is a beautiful country, and the villa matched that. I would not hesitate to use this company again when visiting Cyprus. They've done everything they can to make our holiday wonderful.

Villa Sarah was a great choice for our second trip to Cyprus as a family of 15, a mixture of adults and young children.

The facilities are great – the pool, playground, air con and kitchen set up etc all perfect for our needs. The rooms in the main house were lovely though the basement rooms aren’t quite as nice and felt a bit damp at times. There was a welcome pack, soap and loo roll, dishwasher tabs etc which was a nice touch.

Plenty of space for cars at the front and it’s easy to find if you follow the instructions they give you and not Google maps, its also signposted with CVR signs.

It’s very private though we still managed to get food delivered, it’s close to attractions like Paphos Zoo and nice places to eat and the company were kind enough to give us a late checkout which really made our last day a lot easier.

We had a great week and would return.

We booked with Cyprus Villa Retreats earlier this year not having booked with them before. What a wonderful find! The villa we chose was amazing. Close to the popular beach in Coral Bay (only a short 5 minute walk) we could enjoy the area and walk back to enjoy the the cool comforts of the villa swim and BBQ cat our leisure. The villa itself is amazing and Cyprus Villa Retreats could not do more to ensure our comfort for our stay. Certainly will come back again. Annie and family

We have had a fantastic time in our Villa. Cyprus Villa Retreats could not have been more helpful. They brought us a new hairdryer when the one at the villa didn’t work and even brought us a cork screw too. The air conditioning man and the pool man were also most helpful and friendly.
We would definitely book with these guys again. Thank you

Cyprus villa retreats continue to address a problem which occurred during our stay at the beginning of July. Responses to emails sent to them deflect the blame onto us even though the incident was out of our control. They have answers for everything. Once they have your money don’t expect any help with problems which occur during your stay.

Villa Retreats were excellent from start to finish, the only improvement area was you cannot pay by credit card online they had to send a separate link but it was still quick and efficient.

Positives of villa
Good location
well equipped
Pool Table & table tennis were a nice break from the sun
View from roof terrace was lovely

Negatives
Main bedroom bed creaked horrendously and was too low to the ground
2nd bedrooms air con smelt of damp
Pool area was a disappointment, bottom of pool was cracked, dirty tiles around the outside looked tired and worn. Outside walls were in need of restoration
Very close to neighbours

Very nice villa, great service and communication from the hosts.

Stunning villa in a perfect location, tranquil setting but close enough to explore everything we wanted to and the beautiful places Cyprus has to offer! The villa has everything you would need, including pool towels and dishwasher tablets!

Customer service was exemplar, all of the team were very responsive and ready to fulfil our needs where possible, with clear communication! Including a late checkout with no charge!

Definitely recommend and would use again.

Amazing villa - equipped with absolutely everything we could possibly need. Excellent location for beach, shops and great restaurants. Lovely pool. Great team who manage the villas. Would certainly return and would definitely recommend.

From the time of booking to when we left the Villa we had 5 star service from Cyrus Villa Retreats and their staff.

The Villa was lovely, in a perfect position for us to enjoy a relaxing holiday but also to go out for dinner and enjoy the local culture etc.
The Villa was modern, had great facilities and made our holiday complete

Very impressive and HIGHLY RECOMMENDED.

Absolutely beautiful villa in a beautiful area with lovely views. Everything you needed in the villa was there. The whole holiday was calm and relaxing.

The communication and support was excellent from the start to finish of the holiday with the on line team and villa manager.

Even a late checkout without any extra charge.

The taxi service number provided by the support team was also excellent, always very prompt and better priced than other taxi firms.

I absolutely recommend Cyprus villa retreats.

Lovely outlook of the Villa from Peyia, great pool with excellent access for people of lowered mobility.

I would strongly recommend you avoid these guys. We encountered the following issues. Broken dishwasher, heating pump on the pool malfunctioned, lost water entirely for 24 hours, a damp problem in the master bedroom leading to mould on the walls, damp bedding and coming home with a cold. And all of this in a week…not bad hey! Made no effort to offer any kind of compensation and eventually stopped responding. The one person I would strongly recommend is the photographer who takes the pictures of their holiday homes!!

I would definitely book with a Cyprus Villa Retreats again. They have a lovely range of villas and the overall service levels are excellent.

Amazing villa, super friendly staff, instant communication even on weekends. Never felt this welcome anywhere before.

They were super flexible with all our requests and even gave us a late checkout without any extra charge.

100% recommend and will definitely come back!

Lovely villa in great location. Very clean with much appreciated welcome pack and lots of kitchen products/ loo rolls etc. beautiful garden and pool area and kids loved the table tennis. Very easy booking with good communication and support once arrived in the villa

The Villa was absolutely perfect. We’ll presented with everything you could possibly need. The Cyprus Villa team are very responsive and helpful. I’m very much looking forward to staying with them again in the future.