Daftboy Avis 2

Absolutely terrible customer service.

When I purchased my item I entered the wrong address and take ownership of that. I reached out and asked if anything could be done about it. The rep, "Yury" said that could either reship it once they got the item back, with an extra shipping charge; or, charge me a 20% restocking fee and they would keep the item. I knew it was my mistake so I was willing to pay the shipping fee. The instructions in the email said to wait until they get the item back. It took entirely too long but they eventually got it back. But instead of shipping it back to me and sharing me shipping again, or even reaching out to confirm what I wanted, they automatically charged my credit card a restocking fee without my consent. Frustrated, I reached back out and attempted to work out a solution that might work for everyone but the rep refused to do anything at all. I was willing to be recharged for the amount they credited, I was willing to pay shipping, I was willing to buy a brand new item minus the restocking fee. But this rep was not willing to do anything at all. They took my money without my consent despite wanting the item to be reshipped. Dishonest and untrustworthy company. Stay away!

As a member of the LGBTQ+ community and an active supporter of LGBTQ-owned businesses, I had high hopes when ordering from Daftboy. Unfortunately, my experience was both disappointing and alarming.

I placed an order under the assumption I was buying physical fans. It turns out I had purchased the “Submit Artwork Only” option, which was not clearly presented on their site. They processed a refund when I asked, which I appreciated.

I followed up with a respectful, professional email expressing two concerns:
(1) That the product listing felt misleading, and
(2) That a line in their email came across as inappropriate and sarcastic:

“That said—good luck finding fans of our quality for $0.50 each with free shipping 😄.”

I did not use any derogatory or hostile language—just honest feedback.

Their response? I was banned from ordering not just from Daftboy, but from all of their 20+ LGBTQ partner brands. They cited my tone as “unprofessional,” despite the fact that my message remained calm and constructive.

As a brand ambassador and social media influencer, I regularly interact with companies, and I’ve never seen a brand retaliate so harshly against respectful feedback.

I will be publicly sharing my full experience and the email exchange across platforms so others can make informed decisions. I hope this company rethinks how it treats members of the very community it claims to represent.