Damon West Avis 23

#1: In placing the order I misunderstood the messages I was receiving during the on-line ordering process and mistakenly ordered three pairs of sandals instead of one. However the company rep who I dealt with arranged for a refund of the extra 2 pair with no problem. The refund amounts however were not quite the same as the purchase price and no explanation was offered.
#2 After about 3 weeks the "strong outdoor sandals" arrived. They look great but I wouldn't wear these anywhere except indoors. The sole is extremely soft, has no arch support and bends readily in every direction. Should be called a "slipper" at best! Buyer beware!

Return policy
The sandals were delivered and they look great. Unfortunately, they do not work for my feet.
Damon West has assured me that I will receive a refund.
Overall, its been a good experience.

Bought a pair of golf shoes and the wrong size was delivered. When requesting a correction I was told it could be corrected after I left a review on this site, which I did but was not made visible. This company Damon west is a scam and in order to continue scamming the are blackmailing the customer in posting positive reviews. My recommendation is do not buy from this company as customer service and attention to client is non existence.

I recently posted a negative review for Damon & West after purchasing a nice pair of Sandals. I am now changing my review to positive due their interest in satisfying my dispute. They seem to prioritize customer satisfaction.

I ordered 2 pair of their tennis shhows, size 14 med.
Upon arrival inside the package were 2 pair of children's tennis shoes, size 41. European sizes. Upon contacting the comany, for a return label, I was told not to worry about returning the shoes, and I would be given an immediate refund snd a hugh discount for the inconvenience that occurred. I do want a pair of the shoes ordered. The response was quick and I can't ask for more than that!!

I ordered a pair of shoes a size too big. When it was time to exchange them they had to be returned to China. They sat in customs for 4 months with no movement. Damon & West policy is they can't make an exchange until they receive the original item in their warehouse. When I explained the situation to the customer support Rep, they immediately sent me the correct size. Great products, communication and Customer Service. Thank you!

Although the sandals I ordered were too large for me, they were very nice. The customer service was excellent, and arranged for a full refund.

Low quality shoes. I tried to return them to California where they came from but they insisted I send it to China at my expense and the cost of the shoes I was returning for a refund. Scam

Ordered a jacket size Large. Did not fit and quality is not good. Asked to return, they requested I take photos of the item. Sent photos, got no response. Emailed them again, no refund and I have to pay shipping to China.

With this company, what you see is what you get. I just received my beautiful pair of green sandals. At 73 years old, I have never worn a pair of sandals that I ever liked. These are the first ones, put them on they and fit like a glove. They're so comfortable.! And so soft to the touch. ! really love my pair. You should get a pair for yourself.!

Recently, I had a bad experience with this company. I had ordered two jackets that were to be XXL. These jackets took two months to be delivered and we’re nowhere near being XXL.
After putting a review on trust pilot… I was contacted by Damon-West. They were very sorry for the experience I encountered. They gave me a choice of receiving a credit with them or a full refund. It was great to have a company finally own up to being the captain of their own ship and take responsibility, even if it was not personally there mistake. I want to personally think you, Michelle(customer support agent) for personally looking after this matter. I will write more… After I received my refund. All in all this turned out to be a good experience.

La velocidad de entrega fue exelente y también la atención al cliente

me encantó comparar aquí, el servicio súper rápido y una atención de exelencia la recomiendo 100x100

I bought new tactical pants here at Damon West and my husband loves them! It was a nice experience, very good customer service.

I really love their products. I ordered a formal wear for my husband and it's incredible. And customer service is accommodating as well. thank you so much!

I bought a formal shoes as a gift to my boyfriend. My boyfriend was super happy when he received it. The product exceeds my expectations.

The customer service is great! My order arrived on time. No problem is encountered. Will surely buy again from this store. Thanks!

Love it very professional and good quality product second time I purchase

Do not buy from this company what you see is not what you get I ordered a pair of burgundy patent leather shoes white sole with a glass really nice on the app what I received was a patent leather orange shoe for the white sole ugly as hell to return you would have to spend about 45 to $50 to send it back to China not worth buying from these people they don't want to give you a refund Orient exchange and they won't pay for return labels

Great customer service and product quality is top notch.

Nasty people to deal with. They read your complaining emails sent over a month (after their botched delivery) and do not bother to read your very reasonable offers to them to accept their share of errors. AVOID DEALING WITH THIS LOT