Darkhorsedirect Avis 2

Dark Horse direct failed to notify me of a shipment, the delivery company failed to notify me that the tried to deliver my products, then without warning or even leaving a note at my door sent the products back. Even though I spent a lot of money with Dark Horse they threatened to confiscate my property keep my money if I did not pay for another round of shipping. Their errors that I had to pay for. They are not a trustworthy company. Though I have spent a lot of money with I will no longer do business with them.

Long time customer here, I have been ordering from Dark Horse Direct since 2020, and they never disappoint. The company has great qualities, mainly their trustworthiness and dependability, however, they could also improve on some things. First and foremost, they are extremely reliable with their products. When you buy something from them, you can trust that it will arrive on time and in excellent condition. They make sure to package everything safe, so the figures are never damaged in transit. Next, the quality of their figures are excellent. Each one has amazing detail, from the smallest features to the whole overall design. I can tell that they put a lot of care and effort into their craft, which makes me want to keep ordering from them. The figures they sell come out like true collectibles, not ordinary toys. Dark Horse Direct understands what collectors want, and they deliver it every time. One thing Dark Horse Direct could improve on is their customer service by being more responsive and communicative with their customers. For example, they could ensure faster replies to messages, especially around order updates and availability. Clearer information on shipping timelines and more updates for any delays would also help customers feel informed and reduce the need for investigation. Also, gathering customer feedback through regular surveys could help them address specific issues and continuously improve. Providing constant support during new releases or highly congested events would make these times more smooth, helping customers avoid the frustration of delayed responses. Overall, small but consistent improvements would make a big difference in the customer experience. I highly recommend them to anyone looking for excellent made figures and reliable service!