I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Voir plus
L'entreprise a répondu
Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Voir plus
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The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Coordonnées de contact
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Royaume-Uni
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Excellent
968 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great customer service
After waiting in the queue for about 10 minutes I got to speak to a person who actively tried to help me.
I was able to explain my situation and then Cerease asked some questions and was able to give me the relevant information, enabling me to resolve the question on the customer portal.
I did expect to be able to resolve the issue that quickly, but with the great service I was able to.
4 septembre 2026
Avis spontané
Réponse de Data Energy
Dear Isabella,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Home move and tariff change
I've just moved out (August 2026) and they can't provide me with a final bill because apparently the tariff changed in April. But they don't yet know what that tariff is! How can it be 4 months down the line and they not know what they are charging people for the energy used.
Truly catastrophic shortfall in service.
25 août 2026
Avis spontané
Réponse de Data Energy
Dear Samuel,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience with us.
We have been able to locate your query in our system and are currently looking further into this to understand the matter at hand and see how we can better assist you.
We will do our best to get your final bill to you as soon as possible.
Kind regards,
Data Energy
Monthly billing follow up
Quick reply and answer with details explanations
1 septembre 2026
Avis spontané
Réponse de Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cerease is excellent to assist us!
1 septembre 2026
Avis spontané
Réponse de Data Energy
Dear Yuko,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Clear, accurate and quick — thank you Gemma.lunn
Excellent service from Gemma.lunn. I raised a query from Japan before moving into my flat, after receiving a final reminder for a balance with no invoice behind it. Gemma replied quickly and explained exactly what had happened: the balance predated my tenancy and I was not liable. She confirmed the actual meter readings, explained a metering connection issue affecting the development, and answered a follow-up question about how my first invoice would be opened. What could have been a stressful situation from the other side of the world was resolved completely and clearly.
21 août 2026
Avis spontané
Réponse de Data Energy
Dear Kazuaki,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
I have a great experience
I had a great experience! Excellent customer service and support
28 août 2026
Avis spontané
Réponse de Data Energy
Dear Lynnis,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick reply
Quick reply, answer my question accurately together with useful information which make me comfortable
26 août 2026
Avis spontané
Réponse de Data Energy
Dear Feng,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick and prompt service
26 août 2026
Avis spontané
Réponse de Data Energy
Dear Danielle,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Do not reccomend, avoid.
Difficult to understand customer portal. Unreliable 'latest transactions', showing my last payment there was last December, whereas I paid 3 bills since then. Difficult to amend Direct debit details and to even confirm the direct debit is setup. No transparency around fees/what plan you're on. High daily rate charges and maintenance charges.
24 août 2026
Avis spontané
Réponse de Data Energy
Dear Agata,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve found the customer portal difficult to navigate, particularly when viewing recent transactions and managing your Direct Debit details.
To enable us to look into this further and assist you, we have contacted you via trustpilot to request some additional information.
We understand how important it is for customers to have clear and accessible information about their account, payments and charges. We would also like to clarify that Data Energy does not apply maintenance fees to customer accounts.
The tariff charges for your property are calculated to reflect the costs associated with the network in place. We appreciate that charges can be difficult to understand without the relevant context, and we would be happy to review the charges on your account and provide further clarification.
We would also be happy to investigate the concerns raised regarding the transactions displayed within the portal and your Direct Debit setup.
Once we receive the requested information, we can review this further and work with you to address any outstanding concerns.
Thank you again for your feedback
Kind regards,
Data Energy
The customer care team answered…
The customer care team answered questions fast and responded quickly and efficiently. They provide an excellent service! Thank you!
10 août 2026
Avis spontané
Réponse de Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Réponse de Data Energy
Dear Consumer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Réponse de Data Energy
Dear Ena,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Customer service assistant Taya
The customer service assistant Taya, was very helpful, polite and friendly. She helped me sort out the issue with my bill.
Getting through to Data energy takes a ridiculously long time so I opted for a call back after my 2nd attempt. Taya was the person who called me back
19 août 2026
Avis spontané
Réponse de Data Energy
Dear Safia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Taya was very useful in assisting with…
Taya was very useful in assisting with my query!
19 août 2026
Avis spontané
Réponse de Data Energy
Dear Harvey,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Réponse de Data Energy
Dear Khrystyna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Cerease has been really helpful
Cerease has been really helpful with my enquiry. She is very familiar with the supply address and the portal which makes the enquiry being really straight forward.
The customer service from Data Energy has been greatly improved over the last few years and the improvement has really makes life easier for everyone.
Thank you Cerease.
17 août 2026
Avis spontané
Réponse de Data Energy
Dear Thomas,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
meter reading arrangement
Sara took my call for that I am not available for the proposed Data Energy visit dates for meter reading at my flat. She checked background and informed reason for the proposed visit and advised what I need to do under circumstance. She solved issue in a efficient way.
15 août 2026
Avis spontané
Réponse de Data Energy
Dear George,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Cerease was very helpful and dealt with…
Cerease was very helpful and dealt with my query quite quickly. And i am grateful.
12 août 2026
Avis spontané
Réponse de Data Energy
Dear Sebastiao,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Réponse de Data Energy
Dear Abdelrahman,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Réponse de Data Energy
Dear Shubham,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
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