I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Voir plus
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Lisez les avis des autres
How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Voir plus
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Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Voir plus
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The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Coordonnées de contact
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Royaume-Uni
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Excellent
968 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Good online help
I should have been sent a bill, but for some reason (still working out why) it didn't happen. Got onto their system and had some queries. Taya helped on the live chat and was very clear and helpful. Feel confident they would be able to sort out any further queries.
20 mai 2026
Avis spontané
Réponse de Data Energy
Dear Mary,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our customer care services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was very prompt and helpful in…
Taya was very prompt and helpful in getting back to me- and she resolved my issue.
Thank you.
Tim
15 mai 2026
Avis spontané
Réponse de Data Energy
Dear Tim,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
fast, efficient and friendly
19 mai 2026
Avis spontané
Réponse de Data Energy
Dear OD,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service and call with…
Great service and friendly call with Cerease to wrap up my account. I have total confidence she will resolve my query, as very reassuring. Thanks Cerease.
18 mai 2026
Avis spontané
Réponse de Data Energy
Dear Salema,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Very late billing
Received a billing 6 weeks after the accounting period ended. Possibly due to delayed information from the property owners.
The payment procedure on the dataenrgy webspace is a waste of time. They previously accepted a credit card payment, but this no longer works. Furthermore, direct payment via so-called 'bank app' does not work when selecting "Make a one-off payment", then following the link to "manual web login". This method failed (multiple times), so I resorted to setting up a Direct Debit, with a short expiry date to prevent repeat DD for the same amount.
Itemised billing does not exist for all of the utilities usage - cold water, heating & electricity. A single consolidated amount is shown for all utiliites - UNACCEPTABLE, again possibly due to tardiness on the part of the property owner. Would love to go back to Octopus, but I have no control over supplier.
UPDATE 19-May-26
Supplier has responded with a detailed route to follow, and indeed it does work in order to pay by credit card. I stand corrected. However, the issue as a user (and former website owner) is that the instruction is ABOVE the location where "credit card payment" is selected, and human interaction anticipates the next step would be BELOW. It's a simple matter of presentation, which does not display well in a pale blue colour on a grey background. I will test this by cancelling my DD and paying by credit card when I am sure the DD is cancelled. Meanwhile, suppliers are waiting for payment for services rendered weeks ago.
FURTHERMORE, supplier states "If your development is billed for multiple utilities, an itemised breakdown can be found on the third page of your invoice, clearly showing the individual charges for each utility."
This is NOT TRUE (3rd page does not exist) and only hot water shows the itemised usage on the WEBPAGE. Nothing for cold water and electricity, YET the headline billing shows the KWh of utilities used. How so ?? Which utilities ?
Conclusion - Still 2 stars, this time for lack of billing details. I expect a visit from supplier on 20-May to look at cold water metering (also zero detailed usage). Clearly something is lacking in this whole process. BTW, I am a multi-decades "data-freak" - be warned.
17 mai 2026
Avis spontané
Réponse de Data Energy
Dear LimaTango,
Thank you for taking the time to leave us a review. We’re very sorry to hear about your experience.
Our Customer Portal has recently been updated, and the default payment method is now ‘GoCardless’, which allows customers to make online payments quickly and easily through their banking app. However, you are still able to make payments by debit or credit card.
Within the ‘Make Payment’ section, you will see three bullet points at the bottom of the page. The third bullet point contains a clickable link that allows you to pay by debit or credit card. Once you select ‘click here’, the ‘Pay’ button will change to ‘Continue’. After entering the payment amount and selecting ‘Continue’, you will then be able to enter your card details to complete the payment.
If your development is billed for multiple utilities, an itemised breakdown can be found on the third page of your invoice, clearly showing the individual charges for each utility. While the total amount due reflects the combined charges, a detailed breakdown is also provided for clarity.
We have reviewed our records and, unfortunately, were unable to locate any previous correspondence from you. To help us investigate this further, we have contacted you via Trustpilot to request some additional information.
We look forward to hearing from you.
Kind regards,
Data Energy
UPDATE 20/05/2026
Dear LimaTango,
Thank you for confirming that the instructions provided were helpful, and for providing additional feedback regarding the layout and presentation of the ‘GoCardless’ payment journey. Your comments have been noted and will be shared internally as part of our ongoing review of the Customer Portal.
Regarding the itemised billing breakdown, we have now received further information to determine the development your review relates to. We will be in contact as soon as possible to provide a more detailed response directly.
We appreciate your feedback once again.
Kind regards,
Data Energy
I’d give Taya 5 stars but data energy…
I’d give Taya 5 stars but data energy gets 1 star. The processes that advisors have to follow are awful, not proactive and not customer centred. I found the whole experience very frustrating. It’s like the whole objective is to waste as much time as possible, when in reality all that was needed was 2 phone calls - one to existing managing agent and one to previous managing agent. It simple doesn’t make any economic sense to prolong a query for weeks and weeks when only two phone calls are needed to clarify.
16 mai 2026
Avis spontané
Réponse de Data Energy
Dear Nichola,
Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience.
We’ve reviewed the correspondence shared and can confirm that we were recently made aware of a change in managing agents at your development. When such changes occur, several updates need to be made to our billing software to ensure that we issue invoices displaying the correct details. However, we are unable to action these changes until we receive official confirmation from the new managing agents, along with the date they took over responsibility.
Our team has been proactively reaching out via email and phone calls to obtain the necessary information. We can assure you that billing will resume as soon as we receive all the required details.
Thank you for your kind words about Taya! We are pleased to hear that you are happy with the service you received from her. If you need assistance with anything else in the meantime, please don’t hesitate to reach out.
Kind regards,
Data Energy
Taya is extremely helpful and kind she…
Taya is extremely helpful and kind she helped with my issues regarding bills and payments as quickly as possible :)
15 mai 2026
Avis spontané
Réponse de Data Energy
Dear Amina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Réponse de Data Energy
Dear Mo,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was able to set up my account and…
Taya was able to set up my account and payment system.
Please, accept Amex cards which I prefer to use over Visa.
13 mai 2026
Avis spontané
Réponse de Data Energy
Dear Kitt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Data Energy are helpful and efficient
Taya is a patient listener, understood the issue and sorted it efficiently.
My only problem is the time it takes to get to the customer service representative.
13 mai 2026
Avis spontané
Réponse de Data Energy
Dear N,
Thank you for leaving us a 5* review, we really appreciate it!
We’re sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn.
We are pleased to hear that you are happy with Taya's customer service and have passed on your kind words to her and the team!
Kind regards,
Data Energy
They did eventually get back to me and…
They did eventually get back to me and provide a satisfactory answer but it took so long I had already forgotten what about and who they were
12 mai 2026
Avis spontané
Réponse de Data Energy
Dear Bobodiva,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
I recently received support from Sara (Customer Care) regarding a metering query, and I was very pleased with the service provided. She was polite, professional, and clearly explained the situation in detail following our phone conversation.
Her follow-up email was thorough and easy to understand, including a helpful breakdown of the consumption figures and possible causes for the higher invoice. I particularly appreciated her proactive approach in raising the query internally and keeping me informed of the next steps.
Overall, Sara provided an excellent level of customer service, and I would be happy to deal with her again
11 mai 2026
Avis spontané
Réponse de Data Energy
Dear Oana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Advisor was promt polite and was very…
Advisor was promt polite and was very helpful.
8 mai 2026
Avis spontané
Réponse de Data Energy
Dear Coreen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Réponse de Data Energy
Dear Colin,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Excellent customer service from Chloe
Chloe handled my query thoroughly and in a friendly, courteous manner.
5 mai 2026
Avis spontané
Réponse de Data Energy
Dear Karen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Stephanie and the team where extremely…
Stephanie and the team where extremely helpful and professional. Great customer service.
1 mai 2026
Avis spontané
Réponse de Data Energy
Dear Diane,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Stephanie and the team!
Kind regards,
Data Energy
Sara was very helpful with my request
Sara was very helpful with my request. She resolved my query quickly.
30 avril 2026
Avis spontané
Réponse de Data Energy
Dear Aishani,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Gas Bill £720
Oct-Dec 2025 got a gas bill for £565, 2 people, with less than average gas usage.
Contacted them to no avail. Paid it cause delayed fees are £50!
Jan-Mar 2026 a bill of £720!!! We weren’t even at home during March.
Also no low income winter scheme applied, because reasons…
This company feels like a proper scam.
17 avril 2026
Avis spontané
Réponse de Data Energy
Dear Jon,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility(ies) we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
This communal energy set up means that residents do not have individual utility supply(ies) or the option to choose their own supplier and subsequent tariff(s). It also means that discounts or schemes applicable to a regular supply set ups are not applicable, since the supplier is not a typical domestic supplier, but rather the company that owns the communal network at the development. However, we want to highlight that should any discounts or schemes be released by the government for this type of supply, we will be sure to get in touch about it.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes (such as credit control) agreed upon with our client, the metering data available and the tariff approved by our client for their development.
Regarding the tariff, this is calculated as accurately as possible to recover sufficient funds to clear: the costs of the incoming supply to the communal energy system, the fixed costs associated with running the network and the metering and billing services required by our client for their development. There is no uplift in the tariff and this spread equally accross the period its applicable for and the number or properties at the development.
We’re sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
We have looked through our records and were unable to find any correspondence with you. To assist you better, we reached out via Trustpilot to request additional details.
We look forward to receiving this.
Kind regards,
Data Energy
Gemma was great to talk too
Gemma was great to talk too! She spoke politely and reassuringly / took time to explain the process, simplified it and made it as easy as she could for me.
20 avril 2026
Avis spontané
Réponse de Data Energy
Dear Dee,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Been emailing customer service to sort an unpaid bills from client and because no one bothered to respond back we now received suspended account and if have a fee to reconnect.
Been emailing customer service to sort out an issue when a Bill hasnt been paid yet
28 avril 2026
Avis spontané
Réponse de Data Energy
Dear Lilly,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would like the opportunity to look into this further for you.
We’ve reviewed our records and can see that our Customer Care team responded to your previous emails, with the most recent reply sent in January 2026. We haven’t been able to locate any further correspondence from you after this point.
To help us assist you further, please share copies of the emails you mentioned we have not responded to so we can look into what may have happened and address the matter as needed. We’ve opened a ticket on your behalf to facilitate the above and provide further guidance regarding the suspension notice you received.
Kind regards,
Data Energy
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