I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Voir plus
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Lisez les avis des autres
How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Voir plus
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Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Voir plus
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The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Coordonnées de contact
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Royaume-Uni
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Excellent
968 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cerase -- was clear and concise in…
Cerase -- was clear and concise in dealing with my query.
2 avril 2026
Avis spontané
Réponse de Data Energy
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
The customer care department (I spoke…
The customer care department (I spoke to Gemma) are very understanding,polite and extremely helpful, my problem was dealt with very efficiently and was sorted without any trouble
31 mars 2026
Avis spontané
Réponse de Data Energy
Dear Annette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Taya was really helpful and a pleasure…
Taya was really helpful and a pleasure to speak to!
31 mars 2026
Avis spontané
Réponse de Data Energy
Dear Rebecca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Gemma was super helpful
Gemma was super helpful! she was listening to me what the issues are and acted promptly to resolve the issue. She is very polite and takes her responsibilities.
30 mars 2026
Avis spontané
Réponse de Data Energy
Dear Sunny B,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Cerease was very helpful in solving my…
Cerease was very helpful in solving my enquiry.
30 mars 2026
Avis spontané
Réponse de Data Energy
Dear Ni,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Sara is a great customer adviser and is most helpful
Sara spent a lot of time looking into my issue when i called on 25 Mar 2026 and she was most helpful and resourceful in trying to find a resolution and explaining the technical issues.
She is a great asset to the company and gives clients much needed help and confidence in the company and transparency of the service provided.
25 mars 2026
Avis spontané
Réponse de Data Energy
Dear P,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Allessandra is really helpful and…
Allessandra is really helpful and patient and solved my problem. I really appreciate
26 mars 2026
Avis spontané
Réponse de Data Energy
Dear Amirhossein,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Alessandra and the team!
Kind regards,
Data Energy
Thanks to Taya:)
I have been waiting for one hour, but it defiantly worth it. Thanks to Taya, she is absolutely effective and making all my problems done so well and quickly. I really appreciate it.
27 mars 2026
Avis spontané
Réponse de Data Energy
Dear Kean,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
I called and went into a queue
I called and went into a queue. It took one hour and ten minutes to get to a person.
Sara was superb and resolved my query really quickly.
I would be disappointed were I Data Energy that their system is seemingly so woefully under resourced. Especially as from my understanding, they do not maintain a network supplying power, they are rather simply an agency allegedly providing a data management and billing service
25 mars 2026
Avis spontané
Réponse de Data Energy
Dear Jon,
Thank you for taking the time to share your review with us.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. The properties are connected to a communal Heat Network, meaning residents do not have individual gas supplies or the option to choose their own provider. Instead, heating and hot water are supplied centrally by the building’s heat supplier, typically the freeholder or building owner.
We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only. We do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, tariffs, and processes agreed with our client.
We’re sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
We are pleased to hear that you are happy with the customer service Sara provided over the phone. We were wondering if you could kindly amend the review rating to better reflect your experience with Sara.
Kind regards,
Data Energy
Taya- fantastic customer service!
Taya was fantastic! I recently relocated to the UK and the process of setting up utilities was proving to be a daunting one. However, Taya explained the process to me patiently and was a tremendous help!!
The only drawback was the 1 hour on hold, but once I was connected to Taya, it was smooth sailing.
25 mars 2026
Avis spontané
Réponse de Data Energy
Dear Chris,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was super helpful with my query…
Taya was super helpful with my query and was prompt in communication as well as making sure i was satisfied with the help i received!
6 mars 2026
Avis spontané
Réponse de Data Energy
Dear S,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Over and beyond the call of duty
Your colleague specifically went well out of her way to help me resolve an issue that I have been facing for some time
23 mars 2026
Avis spontané
Réponse de Data Energy
Dear Asif,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
In all these years of interactions with…
In all these years of interactions with Data Energy, its been a great pleasure experiencing your professionalism, quick response times to issues that have cropped up and your overall service delivery. Many thanks Stephanie, its been such a pleasure working together to deliver to our mutual clients.
25 février 2026
Avis spontané
Réponse de Data Energy
Dear Koby,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Stephanie and the team!
Kind regards,
Data Energy
Taya was very helpful when I requested…
Taya was very helpful when I requested bills for the properties we manage at Grange London. Great customer service, highly recommend!
19 mars 2026
Avis spontané
Réponse de Data Energy
Dear Bijou,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Live chat
I had a query which the online rep, Tara, solved quickly and efficiently.
19 mars 2026
Avis spontané
Réponse de Data Energy
Dear Simon,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was so helpful and lovely
Taya was so helpful and lovely! An excellent team member :)
18 mars 2026
Avis spontané
Réponse de Data Energy
Dear Rahma,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Smooth move-out process and helpful…
Smooth move-out process and helpful support from Gemma and Cerease. Clear communication and timely follow-up — thank you!
17 mars 2026
Avis spontané
Réponse de Data Energy
Dear FY,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and Cerease and the team!
Kind regards,
Data Energy
Taya was very good
Taya was very good. Had a very good Communication skills loved the way she handed my case thanks.
17 mars 2026
Avis spontané
Réponse de Data Energy
Dear Fatime,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Sarah was absolutely outstanding
Sarah was absolutely outstanding. She took the time to really listen to my concerns about the large debt left behind by a tenant, and she approached the situation with genuine compassion. She clearly explained every part of my billing, identifying which charges were valid/void and which ones had already been sent to my building managers. - time period that the Tennant was accountable for.
She also helped clarify exactly which period the problematic tenant was responsible for, which lifted a huge weight off my shoulders. Throughout the entire conversation, Saran was organised, patient, and true to her word. She provided all the bills I needed promptly and made a stressful situation feel manageable.
Her professionalism and empathy truly set her apart. I’m incredibly grateful for her support.
25 février 2026
Avis spontané
Réponse de Data Energy
Dear Navinder,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Great customer service!
Great customer service!
Chloe was outstanding and help me with every problem I had.So kind and so professional!
Thank you very much!
Michael
17 mars 2026
Avis spontané
Réponse de Data Energy
Dear Michael,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
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