Ordered uniform on 22nd July. After 6 ignored emails got a dispatch date of 30th August. It is now 8th September, my autisitic son has had to start school without uniform as nothing has been delivere... Voir plus
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We were treated with courtesy. The staff member who served us was helpful and discrete with his advice. The specific sizes require arrived within the expected time frame and we were very happy with t... Voir plus
L'entreprise a répondu
Such great customer service. Chris was amazing. We went for school uniform and he let the children try on different sizes and was very patient and knowledgable about what was required. Allowed us to e... Voir plus
L'entreprise a répondu
This order of a PE shirt took 1 month to arrive. Previous orders have been relatively quick, not sure what happened on this occasion but it was needed sooner than arrived. Quality of the shirt... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Smart and casual menswear, formal suit hire, wholesale printed & embroidered workwear, and secondary schoolwear. An employee-owned company with real focus on improving our customer service and quality of products offered. Now incorporating the School Threads range of primary school uniform.
Coordonnées de contact
Unit 2, Affinity Devon Outlet Centre, Clovelly Road, EX39 3DU, Bideford, Royaume-Uni
- 01237472283
- sales@dawsclothing.co.uk
- dawsclothing.co.uk
3,4
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229 avis
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Still waiting for uniform to be delivered!
After placing my order I had no communication from Daws to say that 2 items were going to take a couple of weeks to arrive, so after weeks of nothing I called them to he told the items had to be ordered and that was the delay, but they had arrived that morning in store and would be sent out later that afternoon. I am still waiting for my order to arrive as the couriers have now had it for 10 days. This order was placed in June and we are now in September!
4 septembre 2021
Réponse de Daw's Clothing Company Ltd
Thanks for taking the time to review us Mrs Collins, we do appreciate all feedback.
We'll be looking into what exactly caused the delay with your order being delivered. It looks like it was out for delivery on the 2nd of September, but then successfully delivered on the 5th. This is unusual for our new local courier, who have performed brilliantly under the massive load of parcels we've been sending out this summer.
We're always looking to improve all areas of what we do, and the in-house process for fulfilling orders requiring shipping can definitely be worked on. Whilst we have indeed suffered from some manufacturer delays, especially on PE kit, it doesn't justify why your order took as long as it did considering how early you ordered.
Please accept our sincerest of apologies for the level of service you have received.
Despite reasons explained the delivery…
Despite reasons explained the delivery time taken for uniform to arrive is renowned by parents as being far too long. It’s a pity Daws is the only current supplier however a good job for them as they would probably go out of school uniform business.
Then to be told collect within 2weeks or product will go back into stock!!!! What a cheek!!! Especially as many people are on vacation in the summer months and all items are paid for up front.
They sure know they have the monopoly to be able to be so dictating to loyal customers( even tho customers have little choice at present) this may change in the future so they should be more mindful.
However on the plus side the quality when it does eventually arrive is great so no complaints there👍🏼😄
2 septembre 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for taking the time to review us Sally, we do appreciate all feedback.
Our performance on previous years has suffered, and in 2019 we were really happy that the changes we'd made had resulted in quicker fulfilment times all round.
Unfortunately the events in 2020 meant we were caught off guard, and the further changes we then made to cope in 2021 still left us battling severe manufacturer delays, as almost all school uniform is made overseas in countries still suffering the effects of Covid on a much greater scale than us. We tried to lessen the effects of this by asking everyone to order from May onwards while most stock items were still readily available.
Added to the effects of Brexit and the global shipping container shortage that you may have read about on our website, and July found us very quickly experiencing the stock delays we were warned of, and which we warned the schools of at the start of the year.
Last year we quite simply ran out of space, due to most customers opting for the collect in store option, and then leaving their completed order with us for anywhere up to 3 months before collecting it. We are a small independent store supplying 4 large secondary schools, and space in the shop is finite. We began to put the 'return to stock & refund' measure in place this year to try and combat this problem and encourage customers to collect (or have someone collect for them) as quickly as possible.
So far we haven't had to return or refund a single un-collected order yet, and dictation is by no means our intention.
The 'monopoly' you mention is by no means intentional either. For the most part, the reason there are no other independent schoolwear suppliers locally, is that the profit margin on schoolwear is so low, most simply haven't survived over the years, especially due to supermarket & online competition.
We have managed to do so because we have other departments to supplement the business income, such as our wholesale workwear, menswear and wedding hire, but if it wasn't for these other areas of our company, we wouldn't be offering schoolwear either.
I do hope this reply covers at least some of the points you have raised. It's great to hear you're happy with the quality, especially since it's been three years since we raised any of our school uniform prices. Thanks again for your valuable feedback!
School blazer ordered online for…
School blazer ordered online for delivery. Received within a week. Brilliant service
2 septembre 2021
Réponse de Daw's Clothing Company Ltd
Great to hear Christine! Thanks very much for taking the time to review us.
Really easy to order online and very…
Really easy to order online and very helpful staff with all aspects including embroidery, exchanges. Great service, great shop.
2 septembre 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review Francie, it's great to hear you had a positive experience shopping with us.
Easy to order uniform
Easy to order school uniform online & arrived within a week even at peak time!
Great service when collecting & exchanging.
Uniform quality is excellent even if it is a bit pricey.
1 septembre 2021
Réponse de Daw's Clothing Company Ltd
Thanks for taking the time to review us Ali, we really appreciate it. It's good to hear you had a positive experience.
We've avoided any kind of price increase on school uniform for several years now, and whilst an increase is due, we always take care to do it in line with any manufacturer increase.
We are considering offering full transparency on our pricing in the future, listing on our website some examples of the prices we pay, along with the costs of embroidery/handling etc, so that our customers can see just how little margin there is on school-wear. Watch this space!
Excellent services 👌
31 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for the review, Michelle!
Very well organised when collecting…
Very well organised when collecting from the shop. No hassle at all, or when ordering.
And oh, the joy of a thick paper carrier bag!!
Maybe an idea though to say that they're closed on Mondays! I'd made a special trip to go in and collect, only to find the shop closed Not criticism - I should have checked first.
30 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for taking the time to review us Susan. We're really sorry to hear you had a wasted trip. We've been operating Tuesday to Saturday for a few months now and as much as we made sure our website, Google and Facebook were all updated, we understand we've been Monday to Saturday for many years!
As a result of your feedback, we're looking into adding our opening hours to the 'ready to collect' email notifications.
Very good easy service
Very good easy service, answered our query just fine when we had one.
28 août 2021
Réponse de Daw's Clothing Company Ltd
Really glad we could help Samantha, thanks for taking the time to review us.
Great service!!
Considering the current circumstances and it being the mad school uniform shop time of year you were amazing. I placed an order online to collect, you kept in contact with me throughout and everything I ordered came within 2 weeks of the children going back to school and I couldn't be happier with the service. Thank you Samuel Daw & Co Ltd!
27 août 2021
Réponse de Daw's Clothing Company Ltd
Thank you so much for your review and kind words Cara, we really appreciate the feedback. We're glad your experience was a positive one!
may be returned to stock before the…
may be returned to stock before the second arrived. If possible it would be good to have one collection message when all of the order was ready.
Mal.
26 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks for your review Malcom! Due to the fact we are experiencing delays in some areas of school uniform, we felt it was better to alert customers each time an item is picked and added to their order. The 2 week rule regarding in-store collections would only ever apply to a completed order where everything had been fulfilled. I hope this helps.
Excellent customer service
Great staff very accommodating and helpful. Very responsive to queries and helpful at finding solutions.
26 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review! We're glad we were able to help make the process that little bit easier for you.
Super helpful!
Super helpful! They went above and beyond to ensure I received my order before the start of term.
25 août 2021
Réponse de Daw's Clothing Company Ltd
Really glad we could help, thanks very much for taking the time to review us!
Really helpful and accommodating!
Really helpful and accommodating!! Was having a bit of a nightmare with sizing of school trousers. Nothing was too much trouble. Thank you 😁
24 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review, glad we could help!
Excellent service and communication…
Excellent service and communication about my order. Friendly staff.
21 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review Heidi, we really appreciate it.
Excellent service
20 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review Daniel, glad we could help.
On arrival for second visit as shop…
On arrival for second visit as shop closed first time, shop assistant was wearing face mask wrong way round, I informed them of this as I work in the hospital, their reply was a bit argumentative saying didn’t think it mattered, just felt service was bit rude
20 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for taking the time to review us. Having chatted to the staff member in question, their response was in no way intended to be rude or dismissive in any way and since your visit they have worn the mask the correct way round! I believe our closure was due to a staff member testing positive, forcing our small workforce to isolate. Sincere apologies for not making your visit a 5-star experience.
Easy to order
I ordered online and found the site easy to use. I was notified by email and went to the shop where it took a few seconds only to find my order. Staff were being very careful after having a case of Covid amongst them. They were polite and very helpful.
19 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review Mrs Wilkinson, we're really glad you had a positive experience while shopping with us.
Great service
13 août 2021
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review, Rowena.
Réponse de Daw's Clothing Company Ltd
Thanks for your review Di, glad you're order got there quickly.
Lovely staff and easy website
Lovely staff and easy website. Great to deal with in these times. The clothes are great quality too. Thank you.
7 août 2021
Réponse de Daw's Clothing Company Ltd
Really glad you were happy with our products and service Laura, thanks for the review!
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