Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Voir plus
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Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Voir plus
During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!
Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.
À propos de l'entreprise
Écrit par l'entreprise
Online store for Lighting
Coordonnées de contact
44 rue beaurepaire, 49100, Angers, France
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4,4
Excellent
554 avis
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The 12x12 fixtures mounted great on top…
The 12x12 fixtures mounted great on top of the stone column. The fixtures were built strong and they look great.
7 mars 2025
Avis spontané
I ordered the product I liked easily…
I ordered the product I liked easily and quickly.
7 janvier 2025
Avis spontané
Dazuma has great customer service
Dazuma has great customer service, we love the look and the quality. They were very helpful in assisting us with any issues.
21 mars 2025
Avis spontané
Beautiful materials to choose from
Beautiful materials to choose from, variable pricing, website immaculately done. Will order from you again...
26 mars 2025
Avis spontané
Terrible Quality
Was shipped with minimal packing material. 3 of 4 were damaged. The quality is less than you would expect from Walmart. Do not Buy!
Customer service reached out and refunded $100 on the $1500 order. They apologized, luckily the lights work and are high enough up that it is hard to see the dents. Needed them for grand opening, so had to use them or else I would have returned them. Changing to 3 stars since they did reply to my complaint.
24 mars 2025
Avis spontané
Réponse de Dazuma
Dear Customer,
Thank you for informing us about the product packaging, and please accept our sincere apologies for this experience. We take quality and customer satisfaction seriously, and we deeply regret that the packaging did not adequately protect your order.
Feedback Action: Our team is already reviewing the packaging process to identify weaknesses and implement stronger materials and methods. We are also collaborating with our shipping partners to ensure better handling.
We're committed to continuous improvement, and feedback like yours is invaluable. Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Best regards,
Dazuma Team
Good lights
Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.
I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.
25 mars 2025
Avis spontané
Réponse de Dazuma
Dear Customer,
Thank you so much for sharing your feedback about including instruction manuals with our products. We truly appreciate your input and are always eager to hear ideas that can help us improve our customer experience. We completely agree that clear instructions are essential, and we’re excited to let you know that we’ve already taken action on your suggestion!
We’re committed to continuous improvement, and feedback like yours is invaluable. Thank you for being part of our journey.
Warm regards,
Dazuma Team
Outstanding customer service
Outstanding customer service! Professional and courteous. Knowledge base for navigation of the site and product inquiries shined.
18 mars 2025
Avis spontané
Beautiful lighting I want all of them
Beautiful lighting I want all of them
18 mars 2025
Avis spontané
I thoroughly loved the fan
I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel
11 mars 2025
Avis spontané
Réponse de Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We have checked your order and changed the shipping address to 6722 Pebblebrooke Way Zephyrhills Fl 33541. We will process your order ASAP. Thank you very much.
Thank you for your kindly understanding.
Best regards,
Dazuma Team
Nice modern design product
Nice modern design product, fast shipping, well packaged. Have not installed yet.
3 mars 2025
Avis spontané
Great quality and service
The responses to questions were very clear and fast. Product was of excellent quality
15 janvier 2025
Avis spontané
This is my 3rd purchase i love the…
This is my 3rd purchase i love the light fixture for indoors and outdoors.
15 février 2025
Avis spontané
Love the Round Mountain wall sconce.
Love the Round Mountain wall sconce.
Waiting for the snow to melt to get it placed outside. Can hardly wait, it’s going to look awesome!
15 février 2025
Avis spontané
Amazing customer service
I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.
1 février 2025
Avis spontané
Love the lights
Love the lights. CONTRACTOR here today 2/8/25 installing now.
What is the voltage on the post lights I bought with this order plz on BOTH the wall & the posts. Boxes were not ck'd to indicate thankz
8 février 2025
Avis spontané
Responsive to questions during the…
Responsive to questions during the purchasing process.
7 février 2025
Avis spontané
Not so great
Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it
4 février 2024
Avis spontané
Réponse de Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Your order was for 2022, but we still got in touch with you and you said you had found replacement fixtures locally. As a token of apology, we have sent you a $100 gift card for future orders. Thank you very much. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Thank you for your kindly understanding.
Best regards,
Dazuma Team
Only interaction thus far is the…
Only interaction thus far is the website. Easy to order from and information was easy to follow. Looking forward to this light. If it’s the quality I hope for we will be buying more for all of our closest’s.
Thank you,
Terry
26 janvier 2025
Avis spontané
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