DBS Support Ltd Avis 

I paid 81 pounds for my DBS check and 2 weeks later nothing, I did it on the . Gov website for 21 pounds and got it back in 48 hours. I am waiting for a refund for the past / weeks and have sent 8 emails . Do not use these people

Seriously not worth 1 star. Initially applied 5th August 2026. No email no follow up, emailed them and asked how my enhanced DBS was going and they said I’d only applied for a basic DBS?! Stated that I needed an enhanced DBS and they said it would cost more money! I’d already paid over the odds at £81.50! It was agreed on the 18th August 2026 I would get a refund minus £20, unsure of what you’re charging me for as no works were carried out on your part! Got an email back stating it would take 10 days to be refunded and up to a further 10 days to show in my account.
Today I contacted my card provider who has refunded my money and I emailed DBS support ltd asking this

“ It is now 23 calendar days since the agreement of a refund on the 18th August 2026 and I still have not had my refund. Under the UK consumer rights, refund must be credited within 14 days. Please could you provide my refund receipt or my ARN to prove the refund has been actioned.
The refund should be showing in the Mastercard app system by now and seeing as I bank with Monzo, they update in real time, it would be sitting in my pending. I have spoken to Monzo today and nothing is showing.
Please provide the information requested today”

This seem to be enough for them to action the refund, still not the full amount though!!!!

Rapid, efficient and professional service

With the new guidelines in place for a staff members having a DBS check before starting employment, your company is amazing in the 48 hr turn around and also the straight forward application process.
Thank you

I applied for a DBS check over two months ago, but the company was unable to provide the service. I was initially told that I was not eligible for a refund, which was very frustrating.

After several emails going back and forth, they eventually admitted that I was entitled to a partial refund. That was over a month ago, and I am still waiting for my refund.

The whole experience has been extremely frustrating, with poor communication and unnecessary delays. I would strongly recommend avoiding this company and using a more reliable service instead.

If I could give 0* I would. I would not recommend this company.

I cancelled within the 14-day cancellation period before submitting my supporting documents. DBS Support initially retained £20, stating that validation work had already been carried out.

When I asked for evidence of what had actually been completed on my individual application, they could only describe their standard process and could not provide the customer-specific audit record I requested.

I also challenged how £20 had been calculated as a proportionate deduction under Regulation 36. Their explanation was that it was simply their assessed value of the initial stage and involved an element of judgement.

They then emailed claiming they were accepting my earlier proposal that they only retain £10. I had never made that proposal. They later admitted this was an error but went ahead and processed it anyway without me agreeing.

They have now retained £10 anyway, while maintaining that the same work was originally worth £20.

For me, this stopped being about £10 very quickly. The bigger issues are the lack of customer-specific evidence, the subjective valuation of the work, the admitted error in their correspondence, and the refusal to use ADR (alternative dispute resolution). Very bad, dodgy practice for a government approved body carrying out this sort of work.

I have referred the matter to Trading Standards following advice from Citizens Advice, and have also raised concerns with the Disclosure and Barring Service. This company is a scam, their prices are too high and their dispute resolution is abysmal and relies on you not knowing your rights.

Read the cancellation terms and the existing reviews carefully before using them. I would not use this company and instead use another provider.

If you use this company, please do not make a slight mistake on your application - they will stick to their word of their policy (that in fairness they tell you before you submit) and WILL take all your money - £118 of it for enhanced DBS!!!!! (with VAT)
They will cancel your application, and make you repay to submit a new one.
It caused me to look for alternative online DBS services' where I found one half the price from a fantastic provider .

Paid for the fast track service after reading that 85% come back within 5 days. It's now been 15 days, and no DBS. Not a great fast track service!

Terrible. Avoid!!!!!!!

DONT NOT USE THIS COMPANY
Never got my DBS i emailed asked for refund they said yes but we kep £20 for admin which ment i will get £61.50 back after 3 weeks later no refund i emailed 7 times no reply so contacting my card cmpany . i went to gov.uk which it only cost £21.50 got it from there and only took 4 days

AVOID !! Cancelled the service as you can spend £21.50 and do it with government website yourself which is a forth of what they charge. A month later and no refund issued as of yet. Credit card team got involved to reimburse me. AVOID !!

If I could give zero i would, how can I be told I have failed my own identity twice, absolute BS, I have my cert I have the number I know who I am, but apparently theyve screwed the address up so I cant identify myself .... what a joke

I also made a mistake by not checking who they are. I was expecting they sent a reference number to my email after I paid, but NOTHING. No information on how to track the application. I’m trying to cancel and get my money back.

Didn’t let me do it because I’m self employed

Made a mistake by using this company and not the gov website one. Has cost me double and still waiting. Tried to reach out to them to cancel and I’m still waiting for a reply. Wished I’d payed more attention and not fallen into the trap of these companies having keywords that direct customers to them.

Process was easy, efficient with a quick turnaround of receiving the results

Fraudulently posing as government website, charging a higher fee than directly (via ScotGov) and doesn't disclosure cost until payment taken. Trading standards contacted. Avoid.

Efficient service and there are a team of people to help if you need extra support

Scam, basic disclosure costs £25 they charge £81. Phone number doesn't work. Complete scam. How do they get away with this !!