Pizzahut Avis 

Ordered two vegan pizzas from Pizza Hut Eltham. The order was accepted, but when it came to the time of delivery they called me to say they had run out of vegan cheese. I’m allergic to dairy, so could only cancel the order and asked for a refund. The manager named Devendra Singh said they could not process a refund until the next day. So I called the next day and asked again for the refund, he told me it was being processed and I had to wait 5 - 7 working days. I waited 7 working days and still no refund. Called him back and then he said I had called the next day to CANCEL the refund and to ask for the pizzas again. This is an utter lie. He is point blank refusing the refund, and is saying two pizzas were delivered to me the next day. This did not happen, no pizzas arrived, and I wasn’t expecting pizzas to arrive as I had asked for a full refund. Wrote to customer service only for them to tell me they spoke with the manager and he told them he delivered the pizzas the next day and they’re simply taking his word on it, even though he is wrong. I’m out £25, didn’t get any pizzas, and they’re getting away with a lie. So I will never be ordering from Pizza Hut again

Angela delivered last night from Lewisham pizza hut she is the best and always has a smile always hot and great quality pizza my favourite person to deliver.

Had the wrong pizza delivered, tried to call the store but no answer. I spoke to customer service team who initially offered £5 voucher which was then increased to £10. Considering the pizza is double that (and the food quality is poor so won’t be ordering again), I think that’s unacceptable. I asked for a refund of the incorrect pizza but I was ignored

I am disgusted by the service and manner I was dealt with by the staff and delivery driver of milk hill pizza. I ordered a large pizza with two sides and an ice cream for my children. It said it was delivered at 17.35pm on the website tracker but when I called they said it’s on its way. I called back 6 times within a period of 50minutes as no delivery driver came and the lady on the phone told me give it 5minutes and after waiting longer than 5minutes i called again. This happened no less than 4 times. The delivery driver finally called me and I could barely hear him to which he just hung up the phone when. I directed him to my house as he looked lost from my window. When he delivered the pizza I told him to wait for me to check the temperature as the lady on the phone told me to. When I checked the pizza it was squashed. The driver told me he fell that’s why. So if I never checked it and made him wait he would have left me with a squashed pizza. I gave it back to him and told him to take it back. He also didn’t bring the ice cream I paid for. I called again and told them what happened and had to wait another 30minutes until my pizza came. This service was dreadful. Especially as the Pizza Hut is only a few minutes from my road,

Ordered delivery at 8.38pm
Delivery arrives 10pm but was wrong order, driver said oh another delivery driver must have. Tried contacting store and phone line not working. Get to store at 10.30 who said order is on way. Get back home driver turns up at 11pm not only was food unsealed, it was stone cold and 3 items were missing, I chase driver and ask him to call store so I can speak to manager.
He says I have had 70 orders I can redo and send and should be here by midnight. I told him to not to bother that I wanted to eat hot food at 9pm not gone midnight. So angry now the fight commences to get refund from customer services. Email sent and hoping someone contacts me within a couple of days.
Never ordering from there again

It’s been a long time since I’ve been to Pizza Hut and while visiting my son and his partner we decided to visit one evening. All I can say is disappointing, cost too much, environment was cold and the ordering process was a faff having to scan a code. I ate most of my meal in my coat, and I think the overall temperature in the restaurant affected the food which was just warm. (We did question the temperature and was told the heating was at 24) it was really a disappointing meal and experience. I personally will not be going again.

Tried four November discount
Codes
All failed by Pizzahut

That’s a swindle
You get to pay full price
Half hour later

I ate at Pizzahut with my daughter. We ordered a share pizza, free salad and 2 drinks. Unbelievable this cost £36.
Not only was this expensive it was very poor quality. The 'Meat Feast' came with 2 slices of pepperoni, the salad bar selection was very poor, with no pasta or potato salad, the drinks tasted strange.

I complained and I received a standard response offering a £15 voucher to purchase another poor meal.
When I wrote back saying I was unhappy with this standard response, the reply the reply was stated that all they think its worth.
Needless to say the voucher will not be getting used as I will not pay to get another poor meal.

Pizza Hut Birmingham Bullring- No waiter service. Order on the WR code yourself or nothing. Not a relaxing way to order a meal…and then they had the cheek online to ask for a tip…for what? It’s DIY!!!!!

Order collected and came home then realised the extra sauce ordered was not in the bag.

My local Pizza Hut used to be the standard you'd expect when you pay premium prices but now it's just absolutely dreadful.

Burnt pizzas, undercooked food, poor customer service

The only positive thing I can say about my local store is that the delivery is pretty fast

My last order, and last ever order from pizza hut has made us all sick and I'm going to notify the local hygiene standard agency so they can go and make sure everything is above board because I'm not convinced

they canceled my order and told me id be refunded within 48hrs and I've since not had any

(from their website)

DO I GET A REFUND IF I CANCEL MY ORDER?

Yes. You will need to contact either the store or our Customer Services team. If you have placed the order online then it is likely that your payment will have already been processed so you may have to wait a few days whilst the refund is processed.

I contacted the store today (6th November) and they did absolutely nothing to help, escalated the issue, then lied several times saying to go to the website (which is a blatant lie)

he then said he needed to speak to another manager (no he doesn't, look on the system, it'll tell them it's canceled and sort it out, but as usual, common sense seems not to exist here) and needed my details,(the systems there, but know we'll wind him up more getting him to get more information that they already had

he said he'll call back tomorrow, whether he does tomorrow and actually sorts it out is another matter

Rashad delivered my pizza from Bromley Pizza hut and arrived bang on time. Pizza was pipping high.

Highly satisfied customer here

I made a order at 6:30pm, the Web site said I should be getting it between 7:20 -7:40pm. I called them around 7:50pm and the hut said they are having delays will reach in another 20 mins. Now its 8:30pm and I have not received it yet.

It's really annoying, I don't want to get dramatic here, but please note ther are kids to be fed and other priority things to be done as well. And the way customer care addressed the call to was like as if I should have known or this is something normal ther..

My wife & I went into the Milton Keynes Pizzahut. A lady sat us down & brought us the menu. We were then told we had to order on our phone or use a crappy kiosk up against the wall. She offered to show us how to do it but refused to take our order a she "was not allowed". When I am looking to spend £50 on lunch we expect to be served. The lack of service or any understanding of what passes for service at this chain is bewildering. We stood up and left. I tried to give feed back on the Pizzahut web site but they are not interested as all the responses are predetermined and lock out any dissonant views. They lost a sale and 2 customers for life.

Went for a pizza at Pizza Hut , can’t believe the way you have to order , all on your mobile phone , thank god the place was empty ( probably because of the ordering system and prices ) the manager could help, 5 minutes on me phone to order 2 pizzas , I could of told him in 15 seconds , joke of a place .. Catherine h

I ordered in Edmonton Forestreet. The attendant was very nice. He patiently wait for my order and even help me charge my phone. Nice and attentive to customer too.

I order pizza from east ham pizza hut. PARSHANT delivered and he is so well behaved, kind and deliver ontime

Very friendly staff,quick service and lovely food😍