Deltahome Avis 129

Very very poor
No response after sales

For sales, there customer representatives used to call 5 times a day! post sales - everyone has vanished. Installation person was good! Product guys are pathetic. I dont wish to name them here! But Mr. A specially doesn't respond even after multiple messages/ calls. Pathetic service. Regret the purchase. Please avoid DELTA LOCKS whoever is considering them! Disappointing! I wish there was a negative rating for Delta Locks! PLEASE AVOID.

Worst customer service ever....
Lock is not working from inside and outside...
I am outside and my wife is inside...
Not working from any where...
And company is telling technician will come before 5:00 pm...
There is no any emergency service in company...

Very proactive team. Ram has gone out of his way to resolve my defect on the smart lock.

Nice product
Installation by Ram was also helpful

Very good support by Ram Tripathi and Appreciate the way he helped to get the things keep good work

Had a very good experience with Ram he was very kind as well as patient to give a demo although I had few problems he was patiently waiting for me to understand it...

Your support system is pathetic , no one picks up the call on your support number , however calls on sales queue are responded promptly
No one owns installation and demo ..
Iam struggling to install and have some one provide a demo on the product I have purchased . I would rate delta 0 out of 10

pathetic experience and installtion is done by local carpenter who has no knowledge of the locks positioning. its been a month my locks are not working and i have shifted in my new home. they are just sales people and dont bother to respond to your calls even if you are stuck

This Review is a follow of my earlier review posted on Feb 26, 2026

After escalating over email, they cooperation.
All the concerns are resolved and I am satisfied now.

Special shoutout to Mr. Rajendra prasad Who came on ground and fixed things beyond my expectation

Bought X70 pro smart lock , had great experience ,product very well works , very supportive team , thank you

Very good service

Very bad customer service. Even the owner is not interested in solving issues. One place they are using name of Indian army and other side no one cares about customer service.

Please dont buy anything from them.

Product is good but the technical support, installation team all we had very bad experience and not responding properly as well, very bad guiding technical team. They are not inform properly for their requirment and details have focused on sales

Good service

I had paid for the smart lock Rs.14,990/- as a prebook on 04/09/2025 with a delivery promised on or before 24/09/2025. But unfortunately could not get the smart lock for 3 months and after several followups got one lock on 04/01/2026 which was wrong model older/outdated version but not the one paid for. Hence requested for return & refund and the same had been picked up on 08/01/2026 and very well acknowledged by them on 09/01/2026. But still following for the refund and now no-one is responding from past 2 months. Not even reciprocated my call & massages.

Technician KP Chary has a lot of experience regarding installation of locks. He has shown us the demo of how the lock works very patiently and is really willing to do the demo twice to thrice. The overall experience is of course a five star!

This review is being posted in response to Delta Home’s reply dated 23 January 2026 stating they were unable to find my record.

For clarity, here are my verified details:

Product: Delta Lock A1
Service Call ID: 2511105024
Paid Service Date: 23 November 2024
Latest Support Communication: 14 January 2026
Care Team Call: 24 January 2026

Issue Summary:

• The same defect reoccurred immediately after a paid service visit.
• Despite multiple follow-ups, no permanent resolution has been provided.
• During the call on 24 January 2026, I was offered only two options:

1. Accept a lower model without refund
2. Pay extra to upgrade

I clearly stated that I expect either proper rectification or replacement with the same A1 model at no additional cost.

For transparency, I am attaching a screenshot of the care team communication as supporting evidence.

I remain open to a fair and professional

Lovely experience... Process of installation was without any hastle and all went smoothly. Mr. Ramesh was prompt in doing the installation.. Deserves appreciation 😊

I had a very disappointing experience with this company.

Initially, when I inquired about their Z1 Pro lock, the sales executive was extremely sweet, responsive, and explained everything in great detail. However, the moment I placed the order and completed the payment, there was a sudden and noticeable change in their behavior.

Responses became extremely slow — sometimes taking 2–3 days for a single reply. Several commitments made during the sales discussion were not honored. The freebies that were promised were never delivered, and the installation was delayed. After multiple follow-ups and significant effort from my side, the installation was finally completed.

Unfortunately, the problems didn’t stop there. Even the basic features of the lock were not user-friendly and did not function as expected. When I raised support tickets, they were closed within 5 minutes without resolving the issue.

Trying to initiate a return was another struggle. It took me almost a week of constant follow-ups just to get the return request registered. Eventually, they sent an executive to uninstall the lock, but no written confirmation was provided for the return or refund.

Communication again stopped after the uninstallation. What shocked me the most was when a senior representative asked me to delete my review first, promising that the refund would be processed immediately after that. I found this extremely unprofessional and unethical.

Due to the lack of response and transparency, I had to file a fraud complaint against the company, after which they finally processed my refund. Even after that, they continued contacting me asking to delete or modify my review and post a fake 5-star rating, which I strongly refused.

Overall, this was a very stressful and unpleasant experience.

I strongly do not recommend this brand or their locks based on my experience.