Delveno Avis 

Please do not buy from this company. I bought a leather jacket, a blouse and a pair of shoes. All the items were of very poor quality. I returned the goods to an address supplied by them in Brussels and tracked the delivery by royal mail and they refused to accept the goods. I am now out of pocket to the tune of £150 for the goods, and postage. Please do not buy from this company.

They sent me a dress that didn’t look anything like the picture and wasn’t even made of the same fabric. I tried to send it back but they gave me the wrong address and now not replying to any of my emails. They are dodgy and not to be trusted with their very bad products.

DO NOT ORDER FROM THIS COMPANY.

I placed an order believing I was buying from a London-based company, as they prominently advertise a London office on their website. However, after ordering, I discovered the items were actually being shipped from China.

The problems didn’t stop there. My order arrived late, meaning it was no longer needed for the occasion I purchased it for, and the quality of the clothing was nowhere near what was shown in the photos. The material was completely different from what was advertised.

I exercised my right to return the items within the 14-day period and requested a refund. Instead of processing the return properly, the company repeatedly offered me 20% cashback per item if I kept the goods. I never accepted these offers. Eventually, they provided me with return instructions to send the items to their depot in Belgium.

I paid approximately £20 out of my own pocket to return the goods. The parcel then remained in customs for around three weeks, which was entirely outside of my control. I provided the company with evidence showing the package was still being processed by customs. A week later, I checked the tracking again and discovered the parcel had not been accepted and was being returned to sender.

As a result, I have lost around £100 in total — approximately £80 for the goods and another £20 in return postage. The products themselves looked cheaply made and were certainly not worth what I paid.

The whole experience feels extremely misleading. The company advertises a London presence, ships products from China, and then requires returns to be sent to Belgium. Nothing about this process sits right with me. To make matters worse, customer service appears to be largely automated, making it incredibly difficult to get assistance from an actual person.

This has been one of the most frustrating online shopping experiences I have ever had. I would strongly advise anyone considering purchasing from this company to think twice and shop elsewhere.

DO NOT ORDER FROM THIS COMPANY.

I would give zero stars if I could. Ordered a pair of 'leather' orthopaedic shoes. They were plastic, not leather. They were also very tight and uncomfortable so clearly not orthopaedic. I tried to get a refund but they wanted the item sent to China at my expense. I pushed them to provide a UK address, but they provided one in the Netherlands - too expensive. Then they ghosted me.

Company does not respond to emails. I bought 2 dresses, 1 was nice but too big the other dress did not match the description on the website. Tried to get a refund however no response to emails after multiple attempts. In addition they do not honour lead times so the dresses arrived very late.

I ordered an "Elegant Leather Suede" travel bag with an adjustable strap from Delveno.
What I received was a poly-blend, fabric pouch with a plastic, non-adjustable. The company advertised 30 day returns. What they didn't advertise was returns to go to China when they advertise as being a NYC based company.

Misleading website. Stock comes from China very very poor quality shoes trying to make you think they are Merrell. Refund supposedly possible but needs posting outside uk and so far I have had no reply to my refund request
AVOID!!!

Ordered size UK8 shoes and got pair which looked like size 5/6. As Company is based in China and not UK as it appears to suggest it is on their web site, they are probably a size 8 for an Asian foot. Waiting to hear back from the Company after I sent email. Took from ordering 12/4 until 25/4 delivered.

Another company making out it’s in the UK until you purchase and then you find out it’s coming from China. Cheap quality swimming shorts that are much longer than they look in the picture, on the website it says offer a partial refund for change of minds but you are protected by distant sending laws which obviously don’t apply to this company in china who seems to make up their own rules