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Lisez les avis des autres

Noté 1 sur 5 étoiles

This is a scam please don't buy. I paid upfront, they sent the retainers, I sent them back and never heard from them again. I sent multiple emails and never got and answer, no telephone number to call... Voir plus

Noté 2 sur 5 étoiles

I received the mould kit within a week. I sent it back dec 15th. Its now 7th jan and i still havent had it back. They claim 8 days on their website and that they are still doing orders through christm... Voir plus

Noté 1 sur 5 étoiles

Just a scam, takes your money but doesn't bother actually sending you anything. Please do not use this service. I am currently raising a dispute with Natwest to get my money back from these thieving *... Voir plus

Noté 1 sur 5 étoiles

DO NOT BOTHER. ABSOLUTE WASTE OF TIME. Bought my original retainers through a much more reputable company but was swayed by the price and misleading reviews of this company. Will be filing a char... Voir plus

À propos de l'entreprise


Coordonnées de contact

1,4

Mauvais

TrustScore 1.5 sur 5

36 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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1,4

Tous les avis

(36)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Scam website

Scam website. Order never came, ordered on 20/12/2023, they have ignored all my emails since. They social media links don't work, massive scam.

20 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

A scam

A scam. Wish I read these reviews before ordering.

Ordered 1st week of December. I contacted them and "Sasha" replied - I was sctually refunded postage amount as I had to pay extra at the post office to send them back. So I thought they would reply to my next emails wondering where tf my retainers were. Have now been waiting 4 weeks since I send the impressions back. Radio silence.

I will be contacting my bank to get my money back from them!!

11 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

Scammers

Scammers. Wish I had checked this before. Ordered retainers a month ago had no contact and nothings turned up they’ve ignored all my emails too. I’ve reported their website to be a scam

11 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

Fake Company

I ordered them on the 29th of November and received the moulds after a week. No problem with using the moulds, but was unable to return them as once I had put the moulds in they made the box too big to fit into a letterbox which is what their return label was for. sent them back and still haven't received any information back from them.

11 janvier 2024
Avis spontané
Noté 2 sur 5 étoiles

Another scam

I received the mould kit within a week. I sent it back dec 15th. Its now 7th jan and i still havent had it back. They claim 8 days on their website and that they are still doing orders through christmas. Ive been very patient but they dont even respond to emails. Im very disappointed, i thought this was a good service but ive been scammed. Never buy from a website without a number or social media.

7 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

A total scam!

I ordered my home impressions kit which arrived after a week. I made a mistake with the impressions- the instructions you receive with the kit are barely legible. I emailed them asking how I can buy new putty, they offered me free putty- great. 6 weeks on this still hasn't been received so I am £40 down with nothing to show for it. They respond to around every third email I send them.

28 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Extremely poor experience

Extremely poor experience.
The mould almost tore my fixed brace off.
I want a refund but these people do not answer emails.

AVOID!!!

16 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

No customer service bad communication bad product don't buy!

The order wasn't delivered very fast, When it did arrive the top retainer was a perfect fit very well the issue was with the bottom retainer it was too long and dug into the bottom lip/gum, so it wasn't a tight fit. Contacted on the day of delivery and told to put in hot water and remould. Been emailing weekly to get 30 day money guarantee as I am not happy and have since been back to my orthodontist and paid again.

28 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

What a company!

What a company!
Paid upfront for new retainers. The moulds took ages to arrive and in a flimsy box to be used for returns.I was worried how they would survive the journey back so I added bubble wrap. There was no confirmation they had received them. I emailed several frustrating emails to find out why I hadn't heard from them and where in the queue my order was or if indeed they were on with making my retainers.
Eventually they located my order and said I would receive them soon which I was grateful for. Disappointingly, only the bottom retainer fits, the top literally I can't wear as it is the wrong shape and now I can't get any response from them to sort it out. Before I chose this company I did research and read reviews but I haven't been lucky at all with the service I've received. My teeth are slowly returning to their original place after spending years having them straightened. All I needed was a decent pair of retainers made so I wouldn't recommend this company at all. Shop elsewhere! If you read this please respond to my email as I feel really let down.

16 décembre 2023
Avis spontané

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