I wanted to start using Tretenoin for my ageing skin. The ordering process was very straight forward and my delivery arrived quickly. I started using a couple of times a week and have progressed to ev... Voir plus
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Lisez les avis des autres
Been using my prescription for a month. Initially I wasn’t consistent but for the last fortnight been cleansing, applying and moisturising religiously and really seeing a difference. My skin texture... Voir plus
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since using dermatica my skin has improved dramatically. it went from dull inflamed, very pigmented with lots of dark spots, to bright glowy and a lot more even tone. i always get compliments on how g... Voir plus
L'entreprise a répondu
I've had no.issues with using the product so far and the service is good. It's posted monthly and lasts easily a month. I use two small pumps for the face every night. I'm on a low dose of tretinoi... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Dermatica's online service offers fast, easy and affordable access to prescription skincare treatment and aftercare. Our expert dermatology team will analyse your skin to determine the best treatment to achieve your skincare goals.
Coordonnées de contact
London, Royaume-Uni
- help@dermatica.co.uk
- dermatica.co.uk
4,2
Bien
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Skin glow
Have been getting compliments about my skin glow since have started using Dermatica, this has given me confidence to go out without makeup most times.
15 juin 2026
Avis spontané
Réponse de Dermatica
Hello Tolulope,
Thank you for taking the time to leave us feedback. We're happy that you're happy, and we're looking forward to continuing to support you to achieve your skin goals!
Knowing that our treatments are helping you feel more confident in your skin is exactly what we strive for.
Your feedback helps us improve, so if there's anything we could have done better, we'd be grateful to hear from you. A member of our team will reach out to learn more about your experience.
Take care,
The Team at Dermatica
Réponse de Dermatica
Hello there,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with your experience. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Wonderful from start to finish!
I’ve been super happy with Dermatica. Their treatment has worked really well for me (I’ve started my tret journey), but what really stands out is their customer service. Whenever I’ve had questions or needed advice, they’ve always responded quickly and been genuinely helpful.
The whole process is straightforward, professional, and convenient, and I feel well supported throughout my treatment journey. It’s reassuring to know that any concerns are dealt with promptly.
I would definitely recommend Dermatica to anyone looking for effective skincare backed by excellent customer support!
15 juin 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Amazing customer service
Just want to take a second to say how great the customer service is. I accidentally ordered a couple of products and they sorted it out immediately! Very pleased with the interaction. I believe it was Sarah.
13 juin 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Emailed clinician to change product and…
Emailed clinician to change product and they did this straight away, reviewed the prescription and subscription and adapted it with a refund. To be able to have a free consultation from home is so ideal when you have a busy life with work and kids. The best part is that the difference in my skin was within days so feel it’s such value for money too!
13 juin 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I have suffered with acne all my life
I have suffered with acne all my life. Cystic acne in my teenage years and mild acne right through to now aged 35. I really tried everything. This year I had really given up-it was so congested and prone to break outs. The first few weeks of my acne treatment my skin was very sensitive and inflamed. What I was most impressed by was the support provided by dermatica. I emailed raising concerns about how my skin was responding, they replied very fast and said they would check in again, and they ACTUALLY DID which I wasn’t expecting. I felt like I was having an actual back and forth conversation which made it feel really personal for me. Now that my skin has adjusted to my treatment it is honestly the best it has been my whole life. No more congestion and bumps. I do still get the occasional hormonal spot here and there. I started the beginning of January and now June I’m only just getting my 3rd treatment as I’ve only had to apply to certain areas so the product really does last a long time. I’m also really impressed by how easy it was to push back delivery dates because I did not need a new treatment each month. Finally I like that my inbox has not once been overflowing with emails etc from the company which trying to sell me anything or promotional code/discounts
10 janvier 2026
Avis spontané
Réponse de Dermatica
Hello Hollie,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our patients in achieving their skincare goals.
Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Great company
Great company, great customer service team. The process from start to finish is excellent and extremely easy. Great personalised formula that comes on time each month.
2 août 2025
Réponse de Dermatica
Hello Nathan,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with your experience. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Customer service 5/5
Customer service is fantastic, Emma resolved my problem in no time, so I could keep using the formula.
The whole experience with Dermatica is fuss free, very convenient with scheduled deliveries, and the products actually work.
11 juin 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Great product
Great product, noticeable results very quickly, I feel looked after and felt their skin analysis was very thorough.
12 avril 2026
Réponse de Dermatica
Hello Rachel,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse de Dermatica
Hello Yvonne,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Excellent products
Excellent products, tailored to your personal needs.
Very effective results.
7 juin 2026
Avis spontané
Réponse de Dermatica
Hello Gordon,
Thank you for your kind feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Made no difference to my skin
It’s ok but I really cannot tell any difference in my skin at all
8 avril 2026
Réponse de Dermatica
Hello Amanda,
Thank you for sharing your experience with us.
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
Our clinical team recommends a review after 12 weeks of consistent use, as this is typically when a significant visible improvement can be expected. At each 12-week interval, patients are invited to complete a follow-up consultation and submit updated photos to help assess their progress. The team is always happy to review your results and adjust your treatment plan if needed.
We’d always recommend uploading regular photos to your dashboard so you have a view of your before and after for your skin journey! A member of our team will also reach out to you for further help.
Take care,
The Team at Dermatica
Have only been using a month and was…
Have only been using a month and was advised to use three times a week initially. Dermatica then also advised me to push the order / delivery date back for the next batch which is unusual for a company in today’s world. I feel the dark circles under my eyes have lessened in the 1st month.
5 juin 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Great product but there has been a problem with delivery times
I am super happy with the product, my skin is so much better but unfortunately I am still waiting for my next order which should have come 3 weeks ago
16 mars 2026
Réponse de Dermatica
Hello Lisa,
I want to start by offering my sincere apologies for the delay to your order. Unfortunately, we’ve experienced some unforeseen issues at our warehouse with the recent rise in temperatures, and I completely understand how frustrating this delay must be.
This isn’t the experience we aim to provide, and I’m genuinely sorry for the disruption and inconvenience it’s caused.
Please be assured that your order is still on its way, and our team is working hard to get everything moving as quickly as possible. We're truly grateful for your continued patience and understanding during this time.
A member of our team will reach out to you to address your concerns, with a resolution to help show how much we value your support and patience whilst we experience this unexpected delay.
Take care,
The Team at Dermatica
Wonderful service
Wonderful service. Have been using tretinoin for less than a month and the results have been brilliant. I have no more blackheads, my pores are visibly smaller and my post inflammatory hyperpigmentation is fading fast.
2 juin 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for your wonderful review!
We're so pleased to hear that you're happy with your experience. Feedback like yours is incredibly valuable and motivates us to continue providing the best possible care and service. We truly appreciate your support and are grateful that you've chosen us as part of your skincare journey.
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse de Dermatica
Hello Salam,
Thank you for taking the time to leave us such lovely feedback!
We're delighted to know that you've been happy with your experience. Our goal is always to make skincare as straightforward, effective, and accessible as possible, and it's wonderful to hear when we've been able to support our customers in achieving their skincare goals. Feedback like yours means a great deal to the entire team and motivates us to continue delivering the highest level of care and service.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I’ve had a great experience with…
I’ve had a great experience with Dermatica. The service is quick, the advice is clear, and my personalised formula has genuinely improved my skin. Once I settled into a routine, my skin started looking smoother and brighter. I’m really pleased with the progress and feel confident continuing with them. I recommended them to my sister and she's just as happy and impressed as I am.
30 mai 2026
Avis spontané
Réponse de Dermatica
Hello there,
Thank you for your lovely feedback!
We're thrilled to hear that you've enjoyed your experience with us. Your kind words mean a great deal to our team, and we're delighted to be supporting you with your skincare goals.
Our Customer Care and Clinical teams are always on hand if you need any further support. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Really I was great full for the…
Really I was great full for the Dermatica team I am happy with the treatment for 1st month.
29 mai 2026
Avis spontané
Amazing skin but customer service is seriously lacking
I love Dermatica and have been using it for years — my skin is glowing as a result.
However, I already find the delay between payment being taken and orders actually being shipped frustratingly slow, and my most recent customer service experience has been terrible.
I was initially told my order was delayed due to the weather, only to later be told it was because of a stock shortage. Instead of resolving the issue properly or being transparent from the start, my order was then cancelled entirely without my agreement — despite the fact I still wanted the item.
For a subscription service, communication and reliability really matter, and unfortunately this experience has completely let the brand down for me. Such a shame considering how good the actual products are.
UPDATE: Following multiple emails and escalating the issue further, my case has now apparently been passed to the “appropriate team” after weeks of contradictory information and no actual resolution.
What’s becoming really obvious from reading other Trustpilot reviews is how copy-and-paste the customer service responses are. The replies sound polite on the surface, but they rarely seem to contain any meaningful action, accountability or resolution — just generic apologies and vague promises to “look into it” or “keep you updated”.
To summarise my experience:
* payment taken nearly 2 weeks ago
* conflicting explanations given (weather delays, then stock shortages)
* my order cancelled without my agreement
* told to purchase separately a product I had already paid for
* still no clear dispatch timeframe
It’s such a shame because the actual products are genuinely excellent and I’ve used Dermatica for years with great results. But the customer service and handling of delays has been incredibly frustrating and disorganised throughout this experience.
Final update After escalation, Dermatica apologised, refunded the payment and shipped my treatment. The products remain excellent, but customer service would benefit from clearer communication and fewer contradictory messages.
29 mai 2026
Avis spontané
Réponse de Dermatica
Hello Victoria,
We appreciate you taking the time to leave a review, and we're sorry to learn that your recent experience with Dermatica wasn’t as positive as we’d hoped.
We want to start by offering our sincere apologies for the delay to your order. Unfortunately, we’ve experienced some unforeseen issues at our warehouse, and we completely understand how frustrating this must be.
Please be assured that your order is still on its way, and our team is working hard to get everything moving as quickly as possible. We're truly grateful for your continued patience and understanding during this time.
A member of our team will reach out to address your concerns, with a resolution to help show how much we value your support and patience whilst we experience this unexpected delay.
Take care,
The Team at Dermatica
Key ingredient in my skincare routine
Even using it for 2.5 years now and really happy with results. Skins looks more nourished and pigmentation is done
27 mai 2026
Avis spontané
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