I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I love the products. I am seeing results on my skin and it feels wonderful I’ve had professional responses to all of my questions. I changed some of my prescription strengths and it was an easy pr... Voir plus
Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Voir plus
L'entreprise a répondu
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Coordonnées de contact
Royaume-Uni
- dermatica.com
3,9
Bien
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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I do recommend Dermatica
Affordable product, very effective formula, and delivered in time as promised.
1 septembre 2023
Happy with your product
Happy with your product. Had to notify that that my order was not shipped sooner.
21 août 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I subscribe to Dermatica as an easy way…
I subscribe to Dermatica as an easy way to get Tretinoin. I will say that I do think that Agency formulas are much better (their regimen in general), but is also too expensive. Dermatica is affordable, but you get what you pay for.
29 juillet 2023
Réponse : Dermatica
Hi there,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care,
The team at Dermatica
I have had Severe Melasma since giving…
I have had Severe Melasma since giving birth to my first child, after the 3rd child it only got worst. I have tried so many different medications etc. This stuff is a miracle! After 1 month I can say I barely have anymore Melasma.
9 octobre 2023
Avis spontané
Love Dermatica
I have been using Dermaticas tret and niacinamide for anti aging going on a year & a half now. I love the product. My skin has shown lots of improvement. Its usually dry but now I actually have glow and my fiber lines are far less noticeable. My texture also looks so much better. I could get tret from several other companies but why leave? My deliveries are always on time or early. The customer service always responds under 24 hours and they check in every 2 to 3 months. As long as nothing changes I'll never go anywhere else. The only small negative was they use to let you pay once a month and you would get your tret monthly. Now you double up & pay every 2 months and get 2 tubes of tret. I preferred it monthly but it's not horrible as long as they dont keep wanting to change it. I like to be in control of how I want to pay. Anyway I highly recommend Dermatica. Their skincare is great too especially the squalene facial cleanser. I love it
20 septembre 2023
Avis spontané
Nothing but a stellar experience
I have nothing but positive things to say. Based on the results I’ve gotten in four months of use, my specific formulation seems to be exactly what I was needing for fine lines, skin texture, and hyperpigmentation. I really appreciate their gradual onboarding process with tretinoin and other components. This took a lot of guess-work and adjusting completely out of the picture.
Customer service has been very responsive and able to answer all of my questions. I have no reservations about any future customer service needs.
I especially like that they don’t email you with promos or any other spam. They also don’t push any other products on you, even in their suggested skincare routine guidance. Dermatica does one thing, and they do it exceptionally well with no fuss.
Each pump dispenser is the perfect amount of product for the month, and it’s very reasonably priced for the product and kind of service you are getting. I highly and enthusiastically recommend Dermatica.
1 septembre 2023
Avis spontané
Received and empty bottle
I was recently shopped a bundle of two products at a time without knowing because I had been setup to only receive one every 30 days but they switched to 2 every 60 days so the $60 was an unexpected charge because I had only been charged $30 up until that point. And then I realized one of the bottles that was shipped was empty! So I paid $60 for one bottle and all they’re saying is they’ll send a return label to send back the empty bottle and investigate. I’m canceling my subscription!
30 juillet 2023
Avis spontané
Réponse : Dermatica
Hello Lori,
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
An email was sent out in July informing our patients of the change from our 28 day shipment frequency to the 56 day shipment frequency. We would always recommend checking your SPAM if you have not received this. To highlight the changes made; each treatment will work out at $29.98 however they will be shipped at the same time every 56 days, and the payment for both treatments will be taken 3-5 working days prior to the shipment.
With regards to the bottle you received, we do apologise about the inconvenience! When a bottle is unable to dispense treatment, this may be due to air trapped inside the pump. We would always ask first that you try to pump the dispenser 40 times in quick succession, as sometimes the pump can require repeated attempts before working.
You can also try holding the pump in your left hand with the pump facing the floor and use your right hand to hit the bottom of the bottle, Occasionally air gets trapped in the tube and this will force it out.If this has not resolved the issue, we can send you a return label so we can investigate the issue, and dispatch a replacement treatment for you. We do this in order to identify the issue and ensure we're able to eliminate such issues in the future.Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelpWe are always here to help!
Take care
The team at Dermatica
I don't feel heard
I don't feel heard. I feel that they just throw anything at you just to say they tried to address your concerns. I completed my profile including my skin concerns, length of time I've been under the care of my previous dermatologist and two unsuccessful prescribed treatments of 0.1% tretinoin and 15% azelaic acid cream (which was prescribed by a dermatologist). However, after I informed them I was having an allergic reaction to the treatment they prescribed they sent me a new treatment of 0.1% tretinoin and 15% azelaic acid. The same treatment I used for two years with my previous dermatologist that I had already reported being unsuccessful. So, in my opinion based on my person experience with Dermatica I do not feel that they take the time to actually listen to their clients.
22 juin 2023
Réponse : Dermatica
Hi Toshima,
Thank you for taking the time to share insights of your experience so far.
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
Please be advised that our dermatology team will always take your preferences into account with regards to your treatment, including strengths and ingredients, however safe and effective prescribing must remain our priority for our patients. Where we are not able to offer you a specific treatment we will reach out to you to advise you of this. We do try to offer a flexible, accommodating and accessible service and we would like to apologise that this has not been your experience this far.
We have shared your insights with our team as we are constantly working to improve our services from everything from our formulations to our customer care and your insights help us to improve our service for everyone.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
I wish it was more permanent the cream…
I wish it was more permanent the cream I noticed when you stop use the cream the dark brown spots come back.
20 mai 2023
Réponse : Dermatica
Hello Lynn,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Whilst our treatments can help manage the concerns we cannot guarantee that they will not return once you stop the treatment.
Melasma is affected by a number of factors so once a treatment has been stopped it is hard to stop the pigmentation from reappearing. Please note that our treatments are safe to use long term and we can switch between melasma treatments and maintenance treatments as and when necessary.
If you are concerned you can reach out to our team to assess your concerns at any time.
Take care
The team at dermatica
Vacation Supply!
I was just eight days away from leaving on a two-week vacation when I realized that I would run out of Tretinoin at some point fairly early in my trip. Panicked, I sent an email to Dermatica, asking if I could have a vacation supply to take with me. The very next day, I received an email telling me that this would be no problem at all! Two days later, I received another email saying that my new order had been shipped!
Thanks, Detmatica!👍🏼
28 juillet 2023
Seeing an improvement of my facial lines
I really would like to expedite my skin process. I did not get any flaking, so I was hoping, I could get a stronger version of Dematica I have seen slight changes with the product. also, when you sent one of the emails, suggesting I could save money by ordering a 4-month script, I was unable to get directly into the site, to do that. it would have been easier.
12 mai 2023
Great experience!
I have oily skin and I'm able to enjoy their compound formula for hyperpigmentation by itself, without a moisturizer. Questions were answered promptly, shipping was on time. Your dashboard has all the information you need about current and future treatment, payment schedule, dispatch date and more...
6 avril 2023
Logging in
They helped me log in which I was having problems with and got back to me promptly. Thanks
5 juin 2023
Avis spontané
Please stop shipping thank you
9 avril 2023
Réponse : Dermatica
Hello Norlie, Thank you for taking the time to leave some feedback. We are sorry to hear that you have decided to cancel your subscription with us. Please be advised that you can cancel your subscription in three easy steps: 1. Log into your account 2. Click "Manage Subscription" 3. Click on "Cancel Subscription" If you have the time, we’d love for you to share your feedback about your experience with Dermatica, so we can improve our services for others on their skin journey. A member of our Customer Care team has contacted you to help resolve this for you without further delay and to offer further guidance. Thank you again for reaching out to us, and have a lovely day! Take care The team at Dermatica
Amazing all the way around
Dermatica has made getting great skin easy. The Dermatica team and customer service are amazing, they go into detail and answer all questions. My skin is showing results, I'm loving my personalized formula, its so worth it. I love how they keep in contact and answer swiftly.
26 mai 2023
Avis spontané
I find the whole Dermatica experience…
I find the whole Dermatica experience to be a scam. Caused severe bad reaction and acne on my face and continued to charge me after I canceled. They did not notify me when they are charging me again and it is such a scam.
24 mai 2023
Avis spontané
Réponse : Dermatica
Hello Yangee
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
I would like to confirm that all charges were taken prior to cancellation and unfortunately there was no mention of side effects on your account otherwise we would ask to review these for you to ensure the treatment is correct and we are still on the same path
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
I would also like to confirm your next dispatch date is available on your account at all times and you can log in to see this. You can also cancel in 3 easy steps online
A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.
Take care
the team at Dermatica
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