Dermstreet Avis 32

I placed an order for a cream for my daughter, and she found out and wanted me to cancel. I called the customer service and talked with a gal who was delighted to share the request to cancel the order. She canceled the order and was so pleasant to talk with. They canceled the order before it was shipped and refunded my money. Not only efficient, but it is also a pleasant encounter with their customer service.

My order was delivered to an incorrect address.

Dermstreet customer service immediately confirmed this and sent me a free replacement with updated tracking the day of! Truly kind, efficient people.

I am able to get the best skincare products at the best prices and expedited delivery. Its consistent and hassle free.

Great customer service and amazing selection of products

Thank you Dermstreet for your excellent service and swift response to my concerns about an eye product I purchased. Your service team was quick with the offer for replacement once the product was back in stock. I am very grateful to Tina and the team.

Such positive, easy, lovely support from this team. As easy pleasure doing business together!

Courier dropped my package at the complete wrong house took a picture of the wrong house and I called customer service it was well after hours first thing the next morning I received a call back to just please wait the 24 to 48 hours and if it was not resolved they would fix the issue customer service was polite right on top of it I waited actually waited three days and no one returned my package so they have since shipped a replacement very easy process very quick responses 100% 10 out of 10 on the customer service

Jane was very responsive and helpful. The professionalism of her customer service is so appreciated!

I have been a longtime customer of Dermstreet and they never disappoint with their quality product offerings and fantastic customer service. They care about their customers and work to ensure a great experience every time.

They addressed my concerns immediately

I had a great experience with DermStreet! My order was originally sent to my previous address and marked as delivered, but I couldn't retrieve it. I contacted their customer service, and Khinelyn was incredibly helpful and understanding.
​Even though it was my mistake with the address, they processed a replacement order to my new address right away at no extra cost. It’s rare to find a company that truly cares about its customers like this. I highly recommend them for their high-quality products and, most importantly, their trustworthy support team!

Fabulous customer service. I would most definitely shop here again

Great customer service! I emailed today about a product that I got that was runny and they immediately responded and replaced it for me!

11/10 Customer Service! I place my first order which arrived very quickly, but unfortunately I received a defective product in which no product would disperse which was not my typical experience with this brand that I had bought elsewhere before. However upon bringing it to the attention of Dermstreet and sharing some photos/videos, they without hesitation provided me a refund and ordered a replacement product right away, without asking the old one to be returned. A painless process and shows how great customer service goes a long way, as I will definitely be ordering again!

I placed online order for my favorite serum, but when the box arrived it was empty and had been opened. I Contacted Dermstreet customer service and they expedited another order to me for no charge.
Thank you for the great customer service.

Great customer service!! Had an issue with a delivery and it was immediately responded to.

I had an issue with my shipment and it was easy to contact customer service and they took care of the situation right away. Excellent customer service!!

the quick response from Khinelyn customer care, and I was not left in Limbo and resolved within hours . And within a day new shipment was ready to send. Thank you very much. It is greatly appreciated. I will continue to order from you.

I had an excellent experience with DermStreet and their customer service.

Unfortunately, my original order did not reach my freight forwarder, even though it was marked as delivered by the carrier. I contacted DermStreet to ask for assistance, and their response was outstanding. The customer care team was kind, professional, and very understanding throughout the entire process.

They carefully reviewed the situation, communicated clearly with me, and made sure the issue was resolved promptly. I truly felt valued and supported as a customer.

I have been a loyal DermStreet customer for a long time, and this experience only strengthened my trust in the brand. High-quality products combined with excellent customer service make DermStreet a store I can confidently recommend.

Highly recommended!

I received a prompt response to a question I submitted after hours. I was having trouble using my points for a discount on my order. I appreciate the follow up