Absolutely stunning artwork from Desenio! I ordered three prints, and they are all out of this world. The designs are beautiful, stylish and even more impressive in person. They add such a lovely touc... Voir plus
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Your site did not accept my address accurately. It took several attempts to work out how to fool you. I have no standard street name, it is 99 XXXX Cottages. Adding the street it comes off does not wo... Voir plus
Found a great image - I thought the frame + service a bit costly, though. If the quality is really good when it arrives, I will upgrade my score Update: I love the print, but am disappointed with t... Voir plus
L'entreprise a répondu
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Coordonnées de contact
3,6
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Awful checkout process
Awful checkout process, kept deleting my address fields, so many payment options not working, items going out of stock in my basket.
17 novembre 2025
Avis spontané
Framing service a real plus
Really happy with Desenio’s choice of prints, and especially their framing service which removes a real pain point of buying prints!
16 novembre 2025
Avis spontané
Website is not use friendly
Website is not use friendly. I was not able to pay using my Mastercard but only worked with Apple Pay.
13 novembre 2025
Avis spontané
Réponse de Desenio
Hi Mohan,
Thank you for taking the time to leave us a review.
We’re sorry you had trouble using our website and appreciate you sharing your experience. We understand how frustrating it can be when a preferred payment method doesn’t work.
Thank you for letting us know—our team is looking into improving payment options to make the checkout process easier for everyone.
Best regards,
DESENIO
Over charged
Over charged. Website stated 20% off frames but was charged full price at the checkout.
9 novembre 2025
Avis spontané
When trying to have delivery to an EVRI
When trying to have delivery to an EVRI
delivery shop location the website does not work.
Customer service( chat to us option)
absolute rubbish
9 novembre 2025
Avis spontané
Réponse de Desenio
Hi Dee Cee,
Thank you for the feedback.
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating this can be.
If you have any further concerns or questions, please reach out to our Customer Service team — we're here to assist you.
/ DESENIO
All as it should be using Web site &…
All as it should be using Web site & placing an order.
8 novembre 2025
Avis spontané
I do not recommend Desensio
I do not recommend Desensio.
The paper used for the prints is poor quality and not sturdy at all meaning that ripples in the paper can be seen across the print when framed.
The frames are extremely bad quality and definitely not worth the price.
However, when I did contact Desensio they were very quick to offer a replacement or a refund so I am satisfied with the end result.
In my view, don’t waste your time - the quality is very poor and delivery is slow.
1 octobre 2025
Avis spontané
Réponse de Desenio
Dear Customer,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
DESENIO
Do not order if based in UK
Do not order if based in UK
Order tracking and delays were a joke and customer service response time was a joke.
EDIT: How do I contact you? I have been in constant communication and nobody has helped make it right?
EDIT 6th Nov: Somebody has got to me with the same info. I had an order confirmation stating my order would be delivered between 3rd and 6th Nov but Desenio changed the parameters and are still charging £5.95 delivery charge. Desenio now saying they might not deliver until 11th Nov.
Some other sites I have used that I can recommend over Desenio and delivery quickly with proper tracking include: PTSR Studio, GoodMood Prints and Abstract House
5 novembre 2025
Avis spontané
Réponse de Desenio
Hi Charlie,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to assist you further and resolve any issues you’ve encountered. Please contact us again, and we’ll be happy to help.
Thank you for giving us the opportunity to make this right.
DESENIO Team
EDIT: Hi Charlie,
We have just gotten back to you by email again, and are happy to assist you further through our customer service team.
Best regards,
DESENIO Team
Costs almost £10 to return anything
We tried to return a frame which cost £11.95 and they told us it would cost almost £10 to return it. When I questioned why, they said it was administrative costs. I don’t know any other company that does this. I’m now left with a frame I don’t need as it doesn’t make sense to return for a refund of £1.95. Very disappointing and poor customer service.
2 novembre 2025
Avis spontané
They hide real reviews
They hide real reviews. Beware of them. Prints have massive white borders which is very aesthetically unpleasing. Would not recommend. No value for money.
27 octobre 2025
Avis spontané
Réponse de Desenio
Hi Areeba,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that you’re disappointed with your prints and that the white borders didn’t meet your expectations.
Some of our posters are designed with a white border that is both shown in the product images and mentioned in the product description on our website. The border is included in the overall dimensions to help frame and highlight the artwork once displayed.
If you’d like, please feel free to reach out to our customer service team so we can review your order together and assist you further.
Wishing you a lovely day,
DESENIO
Really good website user experience
Really good website user experience, and great products
27 octobre 2025
Avis spontané
Beautifully designed website
Beautifully designed website.
Loved all the designs, a little bit price,y but does occasionally do amazing deals, and I got such a good price for 4 prints really can't complain. I hope the rest of my experience is as seamless as the website experience.
26 octobre 2025
Avis spontané
Easy website with huge choice of prints…
Easy website with huge choice of prints and frames.
23 octobre 2025
Avis spontané
Réponse de Desenio
Hi,
We wanted to take a moment to sincerely thank you for your recent feedback.
Your input is incredibly valuable to us, as it plays a key role in helping us improve and better understand how we can meet the needs of our customers. We always strive to enhance our products and services, and your feedback allows us to do just that.
Once again, thank you for your time and insight — we truly appreciate it!
Excellent company
Excellent company
Our order came soooo quickly and so well packaged
We are delighted!
22 octobre 2025
Avis spontané
so many wonderful pictures/prints
8 octobre 2025
Avis spontané
Réponse de Desenio
Hi, thank you for your review! We’re glad to hear that you’re happy with the posters.
Desenio
I returned my items now over a month…
I returned my items now over a month ago and have still received no refund. This is over £100 worth of prints. Will go elsewhere for prints next time.
29 août 2025
Avis spontané
Réponse de Desenio
Hi Elizabeth,
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologize for the delay you experienced with your refund and completely understand how frustrating this must have been.
Our customer service team has reviewed your order and reached out to you directly to assist further. We hope this helps resolve the matter to your satisfaction.
We truly appreciate your patience and understanding throughout this process.
Wishing you a lovely day,
DESENIO
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