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Destination Master Avis 11

•
TrustScore 3.5 sur 5

3,4

Agence de voyages
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À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

Our online travel agency provides the best value experiences, tours, and attractions tickets, from Theme Parks, Water Parks, Sightseeing Tours, Desert Safaris, Cruises, and Museums. Your partner is exploring cities and countries. We provide a safe, seamless ticket purchase experience and unmatchable customer support.

Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

11 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

I tried booking to the view from this…

I tried booking to the view from this company cause it's a little cheaper from the original site for the view and it turns out the tickets were not even honored when we reached the place. Don't waste your time and money and just book from the view directly.

17 janvier 2025
Avis spontané
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Réponse : Destination Master

Dear Guest,



Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced regarding your ticket booking. Our goal is to ensure a seamless experience for all our customers, and it's disappointing to hear that we fell short.



Upon reviewing your case, it appears there was a misunderstanding regarding the ticket timings. You purchased a non-prime hours ticket and attempted to use it during prime hours. Our agent informed you of this at the time of purchase and reiterated it when you contacted us at 5:30 PM. We explained that the ticket could still be used starting at 7 PM and that same-day tickets are non-refundable.


We appreciate your feedback and understand the importance of sharing your experience. However, we kindly ask for accuracy in reviews to ensure fairness. If you have any further questions or need assistance, please feel free to reach out to us.



Stay safe and keep discovering.

Noté 5 sur 5 étoiles

Booked 2 entrances to the Louvre Abu…

Booked 2 entrances to the Louvre Abu Dhabi. The ticket prices were cheaper than on the official website, the booking process was smooth and quick. Received the tickets over WhatsApp and someone from the company checked on me the next day to make sure I had received my tickets. Recommended

9 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

I booked a ticket on their website with…

I booked a ticket on their website with my husband. 10 minutes later I learnt they proceeded a refund for Snow Classic in Ski Dubai, because they dont have anymore tickets. I was so upset we couldnt go, because obviously we dont want to pay again as we dont have a refund. Sunday ruined. Worst website ever. Why on earth did they even sell the tickets in the first place?

22 décembre 2024
Avis spontané
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Réponse : Destination Master

Dear Valued Guest,

We appreciate your feedback and sincerely regret the inconvenience caused by the cancellation of your tickets.

The venue reserves the right to cease accepting bookings for various reasons, and such decisions are made in real-time. Unfortunately, this is beyond our influence, although we strive to minimize such occurrences.

Our representative contacted you shortly after the booking to notify you of the situation and confirmed that a full refund had been processed as a reversal. Typically, this reversal is processed immediately, but the duration may vary depending on your card issuer or bank.

Our booking terms and conditions specify that attractions may be closed or may stop accepting bookings, and customers must acknowledge this before their booking can be finalized.

Additionally, our customer service manager contacted you on the same day to explain the circumstances, and we are pleased to hear that the funds were credited back to your account the following day.

We sincerely apologize for your experience and hope that you will consider giving us another opportunity in the future to improve your perception of our services.

Take Care & Keep Exploring

Noté 5 sur 5 étoiles

I recently bought five tickets to…

I recently bought five tickets to Waterworld Abu Dhabi and the experience was 10 out of 10.

The tickets were received immediately after I purchased them. And the service from the team was excellent. They were very responsive.

Thank you, Destination Master team keep up the good work

1 novembre 2024
Avis spontané
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Réponse : Destination Master

Greetings, Guest

We appreciate you taking the time to tell the world about your experience. "Our aim is our customers in everything we do" is our company motto, and we are thrilled that our team lives up to it. Your encouraging comments reaffirm our dedication to providing our clients with the best services possible, and we will keep pushing for excellence in each and every encounter.

We hope to be of service to you once more soon.

Stay Safe & Keep Discovering

Noté 5 sur 5 étoiles

Destination Master after sales customer services top notch.

We decided to do Motiongate instead of seaworld once we can across same on Destination Master. We arrived very exited ti give our 18 month old a day of fun and excitement, only to be told at all the rides have a hight restriction and we couldn't go on any rides with our todler. We advised Destination Master about same as we understand they do not make the rules, they were very helpful and helped us to obtain tickets for another attraction at discounted prices.

My 5 stars is for Destination master and their customers services.

20 juillet 2024
Avis spontané
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Réponse : Destination Master

Greetings, Guest

We appreciate you taking the time to tell the world about your experience. "Our aim is our customers in everything we do" is our company motto, and we are thrilled that our team lives up to it. Your encouraging comments reaffirm our dedication to providing our clients with the best services possible, and we will keep pushing for excellence in each encounter.

We hope to be of service to you once more soon.

Keep yourself safe and never stop learning.

Noté 1 sur 5 étoiles

Tickets sold don't work

We bought two tickets for the museum of the future in Dubai. Tickets were sent via email at once. When we reached the venue, the tickets weren't accepted. We were informed even the ticket format is wrong. When I reached out to destination master on WhatsApp, they responded after one hour. By that time we already had bought new (and much more expensive) tickets. On WhatsApp we were shown an email with other tickets attached, however we never received this. When I asked to see the attachment it also looked slightly different than the original tickets we got from the museum. My request for refund was met with "we'll speak about it and get back to you next week". I've waited one week and got no reply. So pretty sure it's a scam.

16 mars 2024
Avis spontané
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Réponse : Destination Master

Dear Guest,

Thank you for sharing your review, and we sincerely apologize for the inconvenience you experienced with your ticket. After carefully reviewing all the correspondence with our customer support team, I would like to address the following points:

1. Our customer support team has provided an audited trail of the email delivered to you a couple of weeks before your scheduled visit. We made every effort to ensure the necessary information reached you on time.

2. We acknowledge the delay in establishing contact with you, but you reached out to us through email and online chat a few hours after the scheduled time. We apologize for any frustration this may have caused.

3. It's important to note that there may be differences in appearance between venue-issued and reseller-issued tickets. This is not unique to our company but a common occurrence with resellers worldwide.

4. We have also received a message from you expressing dissatisfaction and threatening negative reviews and chargebacks if a refund is not provided. While we understand that the experience was frustrating, it's essential to follow the established process, and decisions cannot be made by bypassing this process.

5. We want to assure you that despite having already paid the venue for your tickets, you have been issued a refund. Our customer support team has confirmed this, and we hope this resolves the matter to your satisfaction.

Once again, we sincerely apologize for any inconvenience and appreciate your feedback. We value your patronage and look forward to serving you again.

Best Wishes,
Team Destination Master

Noté 5 sur 5 étoiles

I booked tickets for dubai frame

I booked tickets for dubai frame. It gave me a good deal. This is one of the must visit place in dubai. Surely recommend. Loved it.

28 septembre 2023
Avis spontané
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Réponse : Destination Master

Dear Guest,

Thank you for taking the time to review us and share your experience with everyone. We are so excited that you enjoyed our services.

Our Company Motto is " Our Single Aim is Our Customer in Everything We Do." This is our pledge and promise.

We look forward to the opportunity to serve you again soon.

Stay Safe & Keep Discovering :)

Noté 5 sur 5 étoiles

I was looking for some fun activities…

I was looking for some fun activities with reasonable prices. Highly recommend to visit their site . It's authentic and just a click , you are good to go 👍👍

9 septembre 2023
Avis spontané
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Réponse : Destination Master

Thank you for such an awesome review, we are so excited that you enjoyed our services. We look forward to serving you again soon.

Stay Safe.
Team Destination Master by Global Travels LLC

Noté 5 sur 5 étoiles

Excellent advice

I visited abu dhabi Last month. Initially I was bit confused about planning my activities. Thanks to destination master; they helped me a great deal in identifying the best places to visit and assisted me by purchasing tickets in advance. I

2 juillet 2023
Avis spontané
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Réponse : Destination Master

Thank you for such an awesome review, we are so excited that you enjoyed our services. We look forward to serving you again soon.

Stay Safe.
Team Destination Master by Global Travels LLC

Noté 5 sur 5 étoiles

Extremely Professional Travel Company

Destination Master is highly professional and caring travel company. I hired their services for a recent trip to Dubai. They made everything so easy for us. Booking, ticketing, travel etc were coordinated with perfection. I must acknowledge their professional approach and recommend them to families and couples eager to visit dubai within iota of hassel.

22 juillet 2023
Avis spontané
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Réponse : Destination Master

Thank you for such an awesome review, we are so excited that you enjoyed our services. We look forward to serving you again soon.

Stay Safe.
Team Destination Master by Global Travels LLC

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