digitalpharaoh.co.uk Avis 12

Ordered a T-shirt with a print of a tee that featured in Pulp Fiction. Chuffed to find the design in the first place and really pleased with the print and t-shirt quality. Arrived quickly and well-packaged. Will no doubt use this company again.

great quality products, very friendly

Didn't know what to expect when ordering from a store online like this, but was really pleased with my items!

T shirts were very soft and comfortable unlike a lot of stuff you get from eBay these days.

The kids t shirt I also bought was printed onto a brand called Stanley & Stella, which after a bit of checking seems to be a very fancy brand.

Would defo recommend and will be using again!

Very pleased with my t shirts!

I've been buying from Digital Pharaoh for a couple of years now, and I love the designs and quality of t shirts they use.

Twice they have removed my review. I've had a t-shirt that after a few washes lost about 70% of its print. They said it was a printing error and replaced it. 2nd t-shirt has done the same. Both lasted 10 ish washes.

My main issue is they deleted my reviews, if they are doing that what other underhand things are they doing?

I’ve order 3 T-shirts and honestly the quality is incredible!! And I mean print and the actual T-shirts material! Highly recommend

First order, great quality and awesome aliens tee. Will order from again.

I've been buying from DP for around 6 or so years and managed to amass a great collection of very cool T shirts and an M65 style 'USCM' jacket. The quality of the t shirts themselves are top quality I'm still regularly wearing originals that are in great shape. The prints are very high quality, very sharp and some very creative designs. I've had many complimentary comments on the T's and m65 jacket. In total I must have 15 or so of their t shirts!

On top of this their customer service is second to none. I've just placed an order and got the size of one item wrong. My own fault. I emailed DP and within 20 mins Sarah responded assuring me that the size had been corrected on my order. I find one important measure of a company is how they deal with problems and clearly very quickly and kept me updated.

I've reccommended them to friends and people who've asked me where i got a particular design from and no hesitation to keep on doing so.
A great company to do business with.

PH

I emailed digitalpharaoh and got an immediate response from an extremely helpful young lady called Sarah. Sarah solved our problem immediately with advice re choosing the best option (which indeed was my fault regarding sizing) she was very helpful, polite and kind. Sarah is a credit to digitalpharaoh.

I was a little apprehensive as I've never heard of Digital Pharoh, and because of the sub par review on here. But they had what I really wanted (an Umbrella hoodie), and I'm so glad I went here! Quality print and material, quick dispatch and delivery too. Will happily order from here again :)

I was gifted a Robocop shirt over the holidays. The quality of the print and shirt itself was very nice. The shirt even had a nice white on black brass knuckle tag on the lower hem, subtle but stylish.

I went ahead and ordered 7 more shirts from them on 12-26-23 and paid the extra shipping to get them stateside.

Took about two weeks for them to arrive and when I opened the bag I saw that the shirts were all different brands, and none of them had the white on black brass knuckle tag.

Furthermore I got one shirt in a color I did not order, and another that was the wrong shirt. Should be a simple thing, to ship out the right shirts, nope.

When I reached out, I was told that they use different suppliers for their shirts and the white on black hem tag was done away with now. I was also told that some times shirts that are of stock will be substituted? This is a poor response as the seller should be contacting the buyer if something is out of stock BEFORE shipping not just substituting and hope the buyer accepts it as a surprise.

I’ve been going back and forth with these folks to get this resolved but I’ve done the majority of the leg work by providing photos of the shirts, my printed invoice and citing the size color and shirt type. All of which they should have access too already in their system and can clearly see the issues when compared to the provided photos. They have spent more time and energy defending the mistake made and became confrontational rather than owning up to the mistake and offering a quick solution.

They insist they have a seamless process however for an experience like this, it’s far from pleasant considering the sizable amount of money spent on these shirts.

I can’t recommend these folks for shirts as their quality control seems to be outsourced and lacks attention to detail. They also seem to be caught in the middle of not being equipped professionally to quickly and efficiently make their customer whole most likely due to their outsourced commerce setup.

So my order of 7 shirts arrived with one the wrong color, one an entirely different shirt not ordered, and 5 that were ok.

Of those 7 shirts, two were of a different brand and of a thin material, two more were also of another different brand and the remaining five shirts were also from yet another different brand.

The replacement shirt color I chose happened to also be out of stock, so they say, so again I had to choose from a link to their shirt vendor and then was told it would ship out asap. I had to remind them I am still missing two shirts from my order. Their website and Etsy shop still list the purple color I originally ordered but was told was out of stock….so either poor inventory control or just being spiteful by saying it’s out of stock?

It got to be the 25th of January and I haven’t heard anything since till I reached out again and was told I should have them soon.

The really sad part is they are still selling the same shirt I got in the wrong color on Etsy and on their own website and when I finally did get my replacement shirt the work order again said purple on it.

So frankly I’m of the opinion that the person I was dealing with was having a laugh, being argumentative and difficult on purpose and could have simply gotten me the correct color but chose not to.

Can’t and will never order from these folks again and I would think twice before ordering from them if you haven’t already done so.

If you want to improve your company, have a talk with your customer service reps and teach them how to be empathetic and helpful because having to send over 18 emails back and forth to get a resolution is ridiculous.

I’d also talk with them about not being on the defensive by citing “our process is fine” or “we don’t get many complaints” which is irrelevant as your not working to solve the problem.

You had a complaint and it was your fault but you spent more time defending your mistake rather than apologize and offer to get the right shirts shipped, and not sending a link to a 3rd party website and just say “pick a color but not the one you ordered” is even worse combined with the fact that your website and Etsy shop STILL list the shirt I originally ordered as up and available for sale!

5⭐⭐⭐⭐⭐ company,
fast delivery, and my husband loves his Snake Plissken t-shirt 😍

This is my third t-shirt from Digital Pharaoh, amazing quality at a reasonable price. Highly recommended!!

Thank you 🖖