Di Pacci Coffee Company Avis 

Incredibly impressed by the service.

I called up to see if I had purchased express postage with my new home machine. The lovely gentle on the phone saw that I didn't but said he would post express for me anyway. Such a lovely gesture and greatly appreciated :)

As soon as we came to the place, the guy came to us and took us to the machine that we wanted, and also made a delicious coffee, he showed us the place were they roast the coffee and finally we made the decision.
The place is amazing for all coffee lovers

Went above and beyond to get our Expobar delivered to Qld by a set date. Excellent company to deal with

Great Deal with guys at Di Pacci.

Mattea spent the time explaining things and gave a great deal on everything.

Had a small issue with a portafilter that came with the machine. Was swapped over no questions asked.

Looking a for a good deal go see the guys

I would not recommend buying from here. The product I received did not match what was described on the website, and when I contacted customer service the response was unhelpful. It felt like they were avoiding responsibility instead of trying to solve the problem.

Absolutely would not recommend this company — especially if you’re a small business expecting transparency or support.

I purchased the EveBot printer based on their marketing videos, which made it look far more capable than it actually is. When I realised the product didn’t perform as advertised (something they later admitted — the videos were “edited for effect”), I returned it.

Not only did they refuse a refund — now they’re threatening to send me to a debt collector over the cost of the ink they used themselves to test the product I returned.

This is not how ethical businesses operate. Avoid if you value honesty or decent customer service

Agenta Faber in our office for a few months now, and it's made a huge difference! It's easy to use, even for the less-experienced baristas in our team, and consistently delivers smooth, flavorful coffee. Di Pacci made sure to get it to us quickly, and their team gave us some great guidance on machine maintenance.

Have had 3 custom commercial setups completed by Dipacci in the last 10 years. Always professional and quality from supply, installation and servicing. Any issues have always been promptly attended to. Reliable machines and tech team.

Have also purchased numerous home machines, ECM's, Expobar's and my latest LaMarzocco that just arrived in November. Michael has well and truely surpassed every benchmark for what a home coffee experience should be. Extremely knowledgeable, yet also practical and realistic. It only takes a simple phone call to know what a truely passionate gentleman you're doing business with.

Don't trust this company with your money.
Dipacci shipped a coffee grinder that was broken on arrival, then completely failed to resolve it. My purchase came with months of persistant hassle and additional costs.

Michael@dipacci, the company director makes it instantly clear you are a problem getting in the way of his dream of millions.

This company has an .nz website. Know that you are buying ex .AU... with long shipping times... possibly they don't even have the product in stock waits.

After months of BS communication, they fobbed me off to their product importer who at least had a customer service team to talk with.. however ineffective.

I ended up dealing directly with the grinder maker who shipped me a new unit that worked, collecting the old at their cost. 2 months of hassle calls and emails, additional courier fees and the aggravation of dealing with an arrogant arse.

Use my loss to save yourself. Shop elsewhere.

Sold me a dodgy coffee machine now refuses to refund the money, insists on half value store credit to buy another faulty machine.

Their director Michel thinks he's a smart scammer but scammers always get caught out

They emailed this after I placed order:
[This is Moosa from Dipacci, thanks for your cleaning products order, we are shipping from Sydney, Australia, via DHL,
You paid $30 for shipping but when we checked with DHL it really cost us $110, is it ok with you to cover the balance $80. Please let me know.
Thanks
Moosa]

Such a dishonest company, mis-calculation of the shipping fee is their problem not ours, but they want the customer to pay for their mistake. Don't buy from them.

I bought several items via the online store. All items were shown as "in stock and ready to ship".
After a week of silence, I contacted them and was told they no longer sell any Cafalet tampers and they have been meaning to remove them from the website. They then shipped their inferior Precision brand of tamper as an alternative.
After 3 weeks they still have not updated their website to remove the Cafalet tampers. Avoid.

I bought my Niche Zero grinder from these guys a few years ago. Still going string and working as expected. Even though I was interstate, Di Pacci where very helpful on the phone and happy to answer Qs and give advice. Purchase was seamless and extremely happy.

I recently bought a Lelit Kate PL82T for home and I received absolutely outstanding service, these guys are accommodating , helpful and great communicators.
In my case , shipping to NZ was speedy and the machine came dialled in ready to deliver a great coffee.
I highly recommend them !!

Purchased a Bellezza Guila coffee machine , The team from dipacci where great to deal with provided a ton of advice and substantially cheaper then other suppliers , Shipped and arrived within 2 days

I contacted Dipacci online to see if they could help fix my machine or give advice where as I am overseas. One of their team answered in 10 minutes early in the morning and recommended a contact near me. He was amazing and only as they rate Dipacci so highly. I rate them just as highly, thank you for great service.

I recently purchased a Niche Zero grinder from the Thomastown store. The young person temporarily managing the store (Talei) was outstanding. Great product knowledge with a genuine interest and passion around coffee. I am retired and find very few younger shop staff demonstrate the patience and non-pushy commercial accumen diplayed by Talei. I left the store knowing I had probably been "upsold", however I now know I purchased the right product for me. In hindsight I would have been unhappy if I had purchased the product I initially went into the store to buy. Highly recommend

I bought a replacement Rancilio Silvia about 18 months ago in the depths of the 2020 Melbourne lockdowns (see my review above).

My machine stopped working recently. It was well past the 12 month standard warranty period. It can be a slightly uncomfortable proposition contacting a supplier when a product stops working at that point.

Fortunato (in the Thomastown, Victoria, branch) was fantastic. After looking at the machine on the spot when I brought it out, he found that the motherboard had burnt out (yep, the newer Silvia's have a motherboard as part of auto-switch-off functionality). Fortunato went into bat for me with the supplier (I was there when he called) and the supplier willingly came to the party. Another board was sent out and installed for $80, including labour.

I will be back for sure! Well done!

Called their customer service to ask about a particular espresso machine model I was very interested in. The guy who called back was impatient and sarcastic. Didn't even introduce himself. Sorry but you lost me there. Espresso machines don't come cheap and i would expect there to be some level of care when handling customer

Michael at Di Pacci Coffee Company has set the bar for customer service. He looked after me gave me great advice and a great price. Picked up my order the next day in Melbourne and got even more service from Fortunato. They have an impressive range online highly recommend in store as well!