I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Voir plus
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Voir plus
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Coordonnées de contact
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Etats-Unis
- sales@direct-brand.com
- direct-brand.com
Réponse : Direct Brand
Dear Ralph, thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the service you received and the price. we l;ook forward to doing business in the future.
This company is great to do business…
This company is great to do business with, will use them again for sure!
15 avril 2021
Réponse : Direct Brand
Dear William, thank you for taking the time to leave such a nice review. We are delighted to hear that you are happy with our services and look forward to doing business in the future. Take care and be safe.
Great service
14 avril 2021
Réponse : Direct Brand
Dear Michael, thank you for taking the time to leave a review. We are pleased to hear that you me provided you with the service you deserve. Take care and be safe
I was expecting to pay an arm and leg…
I was expecting to pay an arm and leg for OEM parts but was pleasantly surprised to find them here for less and delivered fast. I was able to get my customers stove up and running for far less than replacing the stove.
14 avril 2021
Réponse : Direct Brand
Dear Brett, thank you for taking the time to leave a review. we are pleased to hear that our staff delivered excellent service and that you were pleased with our parts and prices. We offer a wide range of replacement parts and look forward to your continued business. Take care and be safe.
Item was received in good condition and…
Item was received in good condition and installed and works well. Only issue was no communication from order notice until delivery. Suggest you send shipping notice and expected delivery.
13 avril 2021
Réponse : Direct Brand
Thank you for taking the time to leave a review. we are pleased to hear that the part has fixed your problem. With regard to the lack of communication, we apologise for this, on investigation it appears that the automated service that should forward your order and shipping confirmation was not working. We have fixed this and are grateful to you for pointing this out. Take care and be safe
Excellent selection and quick shipping…
Excellent selection and quick shipping and at about 1/3 of the cost of my local supply house.
10 avril 2021
Réponse : Direct Brand
Dear David, thank you for taking the time to leave a review. we are delighted to hear that you have received excellence service from our staff. Take care and be safe.
Paid for expedited shipping
Paid for expedited shipping, but still did not receive it on time.
8 avril 2021
Réponse : Direct Brand
Hi Robin, sorry to hear that the parcel did not arrive as expected. Upon investigation, I believe that the order was placed after our cut-off and that a refund of the shipping charges has been made. I hope that this has eased the pain of the delayed parcel. Take care and be safe
The igniter got here sooner than first…
The igniter got here sooner than first posted.
it was Pit Boss brand and not some after market.
Excellent service.
6 avril 2021
Réponse : Direct Brand
Dear Dale, thank you for taking the time to leave a review. We are happy to hear that you were pleased with the fast shipping and the product. Take care and be safe
The part I got was broken
The part I got was broken!
I had to go to a local place and pick one up, that was more expensive.
Had to have it for Easter.
5 avril 2021
Réponse : Direct Brand
Dear Clark, we are sorry to hear that the part arrived broken. it is always disappointing to hear when a customer does not receive their goods in good condition. I have arranged for a full refund to be processed.
Rims were as promised
18 mars 2021
Réponse : Direct Brand
Dear Mark, thank you for taking the time to leave a review, we are pleased to hear that you are happy with the parts and our service, take care and be safe
Your person on the phone was very…
Your person on the phone was very helpful. In my opinion he went above by verifying that the part I was calling about was correct and then called me back. The part works perfectly. Thank you
17 mars 2021
Réponse : Direct Brand
Dear Richard, thank you for taking the time to write a review. We are pleased to hear that our team helped solve your problem and found the right part for you. Take care and be safe
We have an Osburn pellett stove and…
We have an Osburn pellett stove and this igniter was different then original but we made it work. It is working perfectly no complaints!
13 mars 2021
Réponse : Direct Brand
Dear April, thank you for taking the time to leave a review. we are happy to hear that your pellet stove is back up and running. Take care and be safe
first time i've dealt with this co
first time i've dealt with this co. Prompt service was nice,small part, shipped easilywould use them again
7 mars 2021
Réponse : Direct Brand
Dear Blair, thank you for taking the time to leave a review. Wea are delighted to hear that you were pleased with our overall service and we look forward to assisting you in the future. Take care and be safe
great product and great delivery
6 mars 2021
Réponse : Direct Brand
Dear mary, thank you for taking the time to leave a review. We are delighted to hear that you are happy with the product and our fast shipping. Take care and be safe
Decent service
Decent service. Only had one of the item I ordered. Called and refunded Quickly for unfulfilled part of order. Basically what you want in service. No surprises
3 mars 2021
Réponse : Direct Brand
Dear Steve, thank for taking the time to leave a review. We are sorry that we could not fulfill the whole order, however, we are pleased that you received the refund quickly and that you are happy with the service we provided. Take care and be safe
Réponse : Direct Brand
Dear Ashwin, thank you for taking the time to leave a review. We are delighted to hear that you received the part quickly and everything is working well. Take care and be safe
We haven’t used it yet
We haven’t used it yet, however, will update soon. Price was right, and shipping was very quick! Thank You!
17 février 2021
Réponse : Direct Brand
Dear Richard, thank you for taking the time to leave a review. We are delighted to hear that your goods arrived quickly and that you are happy with the price and service.
Take care and be safe
Réponse : Direct Brand
Dear Edwin, Thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the service you received. Take care and be safe
I have no complaints it came in a short…
I have no complaints it came in a short time. The only trouble was a old guy on this end. Trying to find the part
Thank you for the good service
5 février 2021
Réponse : Direct Brand
Dear Larry, thank you for taking the time to leave a review. We are pleased to hear that you are happy with our overall service. Stay safe and take care
I bought a Sylvania tv remote and it…
I bought a Sylvania tv remote and it would not program. Name Brand Direct was 1) very responsive and got back with me quickly 2) refunded my money 3) made it easy. VERY IMPRESSED AND HAPPY! Thank you namebranddirect. Pat Davis, Seattle WA
5 février 2021
Avis spontané
Réponse : Direct Brand
Mmmm
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.