I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Voir plus
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Lisez les avis des autres
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Voir plus
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Voir plus
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Coordonnées de contact
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Etats-Unis
- sales@direct-brand.com
- direct-brand.com
I ordered an emergency part to make my…
I ordered an emergency part to make my gas water heater work, its winter. I ordered on 1-17-24 and as of 1-24-24 have not heard from them in any way, and received nothing. I tried to call 4 times and every time the number was not working at all. I emailed them and there was no response, so far. This is harmful.
24 janvier 2024
Avis spontané
Quick shipping & saved me $$$
The part that I needed was shipped out quickly and was quite a bit cheaper than other suppliers that I shopped around at.
9 janvier 2024
Actual helpful people answered phone…
Actual helpful people answered phone call and quick response to self generated mistake on order
9 janvier 2024
The U2 video to install
5 janvier 2024
Found exactly what I was looking for…
Found exactly what I was looking for easy. Arrive when it was to be delivered. This was very important cause this part goes a grain drier operation where down time has to be minimized.
29 novembre 2023
Correct part number, but wrong mounting flange.
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use an angle grinder to cut it to fit. Since I wasn’t home I couldn’t verify that the part looked different when I ordered. Besides that, part works as it should and my pellet stove is back up and running.
Easy fix if you have the correct tools, but I shouldn’t have had to do that.
29 novembre 2023
Did not keep shipping promise.
I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.
29 novembre 2023
the part fit ok would of liked a email…
the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part
28 novembre 2023
My experience was great because the…
My experience was great because the prices are good
30 octobre 2023
Received part on time
Received part on time, part was much less than competitors. FED EX delivered next door though.
1 novembre 2023
This wasn’t a direct replacement
This wasn’t a direct replacement. I had to purchase new piping from the valve to the burner assembly because the outlet was threaded for fit pipe instead of the pilot tube fitting. There were no options for mounting the valve. That being said. It does work after a few hours of installation.
30 octobre 2023
Réponse : Direct Brand
Hi Jesse, thank you for your honest review. We will update the product description so that it reflects the fact that it is for a piping fitting only. We are constantly working on improving product descriptions, as well as adding new products to our catalogue.
The product was delivered on time as…
The product was delivered on time as estimated and it was a direct fit to the water heater.
28 septembre 2023
Réponse : Direct Brand
Thank you for your kind review, we are happy to help. If you need anything else in the future please don't hesitate to get in touch.
They did what they said they would do
They did what they said they would do, then did it. Just that simple.
28 septembre 2023
Réponse : Direct Brand
Thank you for your review Ken, happy to help !
Great service product fit perfect
28 septembre 2023
Réponse : Direct Brand
Thank you for your kind review Joe.
Fast delivery good inventory
28 septembre 2023
Réponse : Direct Brand
Thank you for your review Dean.
Please let us know if there is anything else we can help you with.
After looking back through my Emails
After looking back through my Emails, I did see the you sent me a tracking number. Even though the part is not at the front door as where it says it was delivered, that is not your company’s fault. I will file a claim with UPS.
26 septembre 2023
Réponse : Direct Brand
Thank you Shelton, we appreciate you taking the time to update your review. It means a lot to our team.
If you need any information from us to claim from UPS then please let us know. We would be happy to help.
Réponse : Direct Brand
Thank you for your review Mike.
Please let us know if there is anything else we can help you with.
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